Costa Teguise, Los Zocos

Building, Accommodation and surrounding areas - the hotel is kept extremely clean. For a 3 star it is very clean. I saw staff cleaning pool and walkway at 5am. They didnt wake me I woke a few times because of my little one. I have stayed at 4 star and not even clean. Top scores for cleaness. The accommodations are reasonal size. We had a 1 bedroom, living and kitchnette with balconey. Room 2306 had good view of both pools the busy pool to the front and quite pool to the back. The rooms are well designed as it blocked out the noise from the night shows/events. The area is very good. Only a short walk down to the beach and bars. There are two supermarkets next to the hotel. Hippo has more products and offers.

Staff, Customer Service - over all the desk staff are very good. They managed to help us with our dinner incident we had on a few occassions. Basically the restraunt staff put signs of vegetarian on food which contain meat. I told the staff and saw it happen again in fact it happened over 4days. My wife took some pasta only to find it had pepperroni in it. At this point i was furious as i had informed them about this everyday but obviously was being ignored. We eventually decided to cook in our apartment for dinner as the restraunt cannot be trusted. The management told me that they will be looking into this and that it will take weeks for the change to be implemented... It only takes two seconds dont put vegetarine sign on non vegetarine food. Simple. This actually spoiled my holiday. We paid for all inclusive and half of the holiday we had to make our own food.

The hotel is fab for a 3* however if they just signed the food properly it would have made a huge difference. Would have gained 4*+ but due to the dinner experience i feel this is the appropriate scoring.

The staff like i mentioned are fab, there are even a few trainees who were brillient felt like she was training rest of them. It does make alot of difference when staff understand your concern and i hope they have or will soon be rectifying the issue.

Overall rating/experience 3*

We stayed during the week of the disruption of the Iceland volcano. The hotel receptionists were the most unhelpful people I have ever met! We ended up doing our bookings over the internet as they would only let us book things on a day-to-day basis and wouldn't go out of their way with regards to faxing or emailing anything.

On the other hand the Animation Team there were absoluately fabulous. I went the to adult club everyday where activities included rifle shooting, archery, french boules, volley ball, water polo, mini golf and many more. Whilst originally it was only a bit of fun it was surprising how competive we all became and all for a certificate which we received at the end of the night. I would like to say a hugh THANK YOU to Brice of the Animation Team as he managed to keep us all entertained and sane hence the full marks but purely for the Animation Team only!!!

i have been to los zocos over 20 times started going 6 years ago and would never go anywere else again i love the new year there staff will do anything to try to please i have met many friends every time i go i meet people who have been before you do meet people who moan they are normally people who get a late deal pay 200 quid 14 nights all inc and moan theres no fillit steak no bollinger champagne the brandy is not martell so just go enjoy and you will go back and do visit cactus jacks give us a song pete

We went for christmas, enertainment was non exsist after 10pm, the evening restraunt was running alive with cats, meals are served from different areas so if you wanted say salad with your meat you had in effect two seperated areas to go. Breakfast and lunch were in the main restraunt and the fod was much more enjoyable at these times. The staff at Los Zocas did their very best and we have no conplaints about the hard and long hours they work to try and keep the quests happy. Maybe the management and the holiday company - First Choice - should get together and try and make the entertainment for the adults more enjoyable. Bingo surely should be played before 10.30pm, when bingo started it emptied the place.

WE have just returned from a weeks holiday, 2 adults, a 16 year old and a 15 year old. We all had a fantastic time. We went all inclusive and the food was great. Yes it can be a bit repetative but there is always something for everyone. Food is available from 7.30 am - 11.30pm. Both of the teenagers loved it, loads to for them. We didn't see them from the morning until the evening.

We had some great walks in the evening. Can't comment on the kids clubs but the teenagers had plenty to do , football, water polo, volleyball, shooting, archery etc etc.

The pools were cold but maybe warmer in the summer.

The rooms were basic but lovely and the maids came in everyday. We had a problem with the first room, bath had a hole in it. Was given a new room straight away.

Fantastic way to spend Christmas. All the staff were friendly with the exception of 1. Reps were great and very informative,

We will be returning again, looking already.

we were a party of 7 4 adults 2teenagers 1 t 9 year old .our Los Zocos accommodation was named cell block h its was very tatty .as was the surfaces around the pools . no seating in the evenings outside the food was excellant after being in a 4 star at the costa del sol last year with lovely sunbeds that had cushions and were not broken will not do a 3 star again as that star makes a difference . these places need an area where teenagers can be together and chill

Very basic hotel, food very repetitive with no entertainment, no food available from 6-7 pm, long ques due to a card system allowing 1 per customer every 5 mins!To many better all inclusive hotels to return.

Los Zocos staff friendly and complex clean but total dis-organisation with entertainment.

1 bar for all 326 rooms with 3 staff serving, spoke to many holiday makers and all seem to be unhappy and would not be returning!

We stayed for 2 weeks (May 28th to the 12th June 2008). We were looking forward to it so much. Our son (who is 4) couldn't wait to take part in the kids club and make some friends, and me and my partner were looking forward to a stress free, and cheap holiday (as we went all inclusive we presumed we wouldn't have to pay for food, drinks, etcBut this was not the case. I don't even want to describe any more how bad I thought this hotel was. It was one of the worst if not THE worst hotel we have ever been to. My son went once to The First Choice Kids Club, and the time he was there (3 hours) he didn't play outside, and only made a paper hat and drew one picture. I feel this is totally disgusting. The reps seemed sour faced and as though they only wanted to get the adults drunk all the time. But away from the resort (when we had already paid for all our drinks at Los Zocos)Thought the excursions were very expensive.

We did enjoy our holiday at Los Zocos. The weather was warm though the wind made it feel cooler than it was (don't forget suncream).

We only saw 5 cockroaches and that was on the last couple of days

There's not loads to do around the resort but perfect for a relaxing holiday. Beware of the electrical shops around the hotel as once they pull you in you can't get out (it happened to us i've never been so scared in all my life). If it sounds too good to be true it will be!!

If I was to go back to Los Zocos I wouldn't go all inclusive; you can pay by day when you get there (approx 28 euro's per day per adult).

1st time I went it was beautiful, staff friendly and helpful, wonderful holiday, 2nd time staff rude not helpful, rooms dirty, spoiled a holiday that takes me 2 years to pay for.