I have stopped going to Pret, especially since the customers that died and now employees died as well. Workers seem happy but more and more the reason for this is emerging that they are forced to be happy or lose their job The food is okay but too expensive and weird I prefer a simple sandwich and go to my local independent café now

I cannot recommend Pret at all. Staff are overstretched and terrible treatment behind the scenes. expret.org

Going to different Prets and it's mostly the same, although the staff seem to smile a lot, they look stressed. I received many times the wrong coffee and started to observe the service to find that it is mostly understaffed. I have started to visit independent cafes again, especially after the allergen issues. Too loud and hectic.

Prrat had the worst customer service out out all coffee shops. I went there to have cip of chai latte. The coffee they made was horrible. They' sell chai latte without cinnamon. It is incredible that they did not haberim cinnamon in the shop. I had drunk a cup of milk instead of chai latte. I sat down upstairs. It was freezing! They put air conditioniing on so high. The temperature outside was not that hot. i asked one of the staff to turn it off or turn it down.They said they can't I was shivering while I was sitting there.. I will never ever go there again.

I popped in to Pret a Manger for a coffee today thinking I could sit outside and enjoy a ciggie with my coffee. I'd been shopping and fancied a sit down, coffee and smoke but to my surprise when I went outside to grab a seat all the tables had 'No Smoking' signs on them! Now, I know smoking has been banned but us smokers only have the outdoors in which to indulge our habit and have endured cold, wet and windy weather on many occasions when all the non-smokers are snug and warm inside. A bit of decent weather and the non-smokers want to sit outside and I don't object to that but why should smokers be penalised once again? I feel this is an infringement of my human rights - you would not be allowed to put signs on tables banning people based on race, religion, size or any form of disability but smokers are treated worse than any other section of society! As it happened most of the tables were empty but a few doors down Starbucks was full! Anyway, I took the coffee back and said I would like a refund which was not a problem for the staff and I was also informed that I could keep the coffee, which I refused and went elsewhere. Needless to say I will not be returning.