BE CAUTIOUS. I booked with this agent because it appeared to offer the cheapest flights via Google Travel. Immediately after booking, I became concerned about the seat selection and requested cancellation even before receiving the ticket number. They assured me that I could select seats on the airline website right after receiving the ticket. However, I later discovered that my fare plan doesn't allow seat selection until check-in. This is a significant problem, especially since I'm traveling with a small toddler, and sitting apart is not ideal. To add to the frustration, the amount I paid aligns with the upper-level class, and the discrepancy in fare plans, along with the additional +100 charge from the airline website. Despite multiple calls expressing my concerns, they insist it's non-refundable. When I mentioned exploring the next steps, they promised to call me back but have yet to respond. this company not only doesn't offer cheaper prices, but also operates by using deceptive methods to extract more money from customers and refusing refunds. BE CAUTIOUS!!

I wanted to go to Capetown in December, contacted an agent who said I must pay £25 deposit for her to do my itinerary to present to the SA Embassy for visa processing. She told me that If I do not pay for the ticket within 4 days she would cancel the ticket and refund me £20. So before end of 4 days I called her canceling the deal as I was no longer going and told her to refund my deposit. Instead she told me that she was going to deduct from my next booking which I do not even know when that would be as I do not intend to travel. I felt shortchanged as I was only told of this policy when I asked for my refund. Funny enough, it didn't take her time to deduct the money from my account but to return it back, I am now being told of policies that I do not even know. This behaviour is similar to that of shammers to be honest. Why would such a big company have such a draconian policy? I am not going to recommend any of my friends or relatives to use Travel House Again.

I bought tickets to Zim with them, initially paid a deposit I, they did not call me for the last instalment until I rand to say no one had contacted me to for this. I was told not to worry that someone will call me at the beginning of Sep , our flight was 18 Sep. I received a call to pay and I did. Then the next text I received was to inform me that our flight was cancelled. I then called the agent to ask what my options were. She informed me that they can book later in the year as the next two months were not guaranteed. She went on further to say the airline Ethiopian airways are requesting a further £1400, as the prices have gone. Initially our 4 tickets were £840 each. I told her that I did not cancel my flight, it is the responsibility of the airline to book me onto the next flight or give my money back. She now tried to explain that they will give back this £1400 back in vouchers. I found it absurd and o said I have no further money to pay. Anyway she claimed to have booked me again on to a flight in November but the dates were clashing with my son being out of the country with work. So I said I would like to change the dates, she then asked me to pay a further £570 for voluntary change of date, which I understand . However, I then received a receipt saying I now owe £1900 outstanding. I called to say I paid for my tickets fully, that the receipt is misleading. She said not to worry, it’s fine. That if I pay the £1400 I will still get it back in vouchers which I can still use with them. I now decided to contact the airline, was told that we had no tickets for September, that they can see the tickets for 7 Nov to 30 Nov that are now cancelled. They asked me if we still wanted to travel I said yes but at a later date in November . They asked me to pay the £633 for voluntary change of date. Which I did, received my tickets, reservation confirmation from the airline. Reassured that they will not be need to contact they agent that everything was sorted. All hell broke loose when I tried to check in day before travel, Imy tickets could not be found. I than rand the airline, was asked if I bought the tickets through an agent I said yes. They said the agent had blocked my tickets that they said I did not pay. My option was to repurchase the tickets all over again when I get to the airport for us to travel. I just gave up. I rang the agent only to be told I owe them £1400. I have demanded my money back, I am yet to get my refund. So it has been a terrible experience first time to use an agent, I was referred to them by an acquaintance. Never again. I would strongly advise people to not use them.