I have been with AOL for 12.5 years, on a Broadband only package. I live in a rural area so have no choice of fibre/cable. I have never had a problem with AOL. They increased my speed in July 2012 to 17Mb/s (from a max of 8Mb/s although quite often was much slower) and lowered the cost automatically to £10.31 a month even though I was still on a 12 month contract of £14.99 a month, for unlimited downloads. My new speeds stay steady at 17Mb/s, great for watching Netflix HD movies.The upload speed is 0.85Mb/s. I have never had a reason to contact Customer Service apart from contract renewals. Every year I call the cancellations department and they give me a better deal (now £8.31 a month for 17Mb/s, unlimited downloads). I don't use their router, in fact I have never had one from them, I use an Apple Airport Extreme - works perfectly on AOL.

Have nothing but good service from AOL Broadband - always eager to please and I have had no problems with them even after 18 months of dealing with them. When reviewing my contract they sugested a cheaper tarriff and I happily continued with them as a provider

Ordered online arrived within 2 weeks as stated in their email.
Took ten minutes to set up and had no problem since.
I have been with AOL Broadband for 8 years and just gone onto broadband in the last few months I have never had any problems with connections or helplines I would recommend highly.

I'm currently paying 9.99 for 2mb unlimited with a wireless router don't think that can be beaten and the customer service can be excellent at times

I would recommend aol to anyone just starting out on the web or for downloading as its unlimited.
I give AOL 10/10

I have been with AOL for about 10 years. I think I had one problem in that time and that was resolved by an advisor- problem was resolved in 2mins, and he even gave me his AOL email address at work so I could email him if the problem came back. Brilliant service.
Some people on here claim they have connection problems - probably your computer - AOL don't deal with computer issues, they deal with the AOL software. I myself choose not to use their software because I maximize my pc speed so I don't really need their software to go online, I connect by their broadband modem they supplied me.

AOL are brilliant in every way. If you have problems with their software, don't use it, use the modem settings to connect to the internet with your username and password!

I never ever get disconnected. I leave my pc on for days on end and it's still connected.
As for the guy on here that said their neighbor was still on dial up.....why is this disgusting? AOL sends leaflets all the time advising of their broadband service and the prices. It's up to your neighbor to change his service; if AOL just did it anyway he would soon complain!!!

I'm on 1mb at the moment as my area doesn't support 2mb. AOL saw this and reduced my payments from the usual £17.99 a month to £12.99 a month for 6mths to say sorry the service wasn't available in my area...how good is that? And no I didn't ask for this discount like most people do, AOL were just being a good company.

I now pay £17.99 a month, and it's worth every penny. Not only that, but my modem was damaged as I knocked it off the side, I called AOL to see how much it would cost to purchase another one, and they said they would send me a free replacement.....they are not supposed to as they have a fee for a replacement modem - which is understandable, but again they did this because they are a decent company.

The new call centre is also fantastic. SO polite, and when I called to change my debit card details, it took all of 1min.

Excellent service!

AOL Broadband is fantastic value with unlimited download usage and there customer service is excellent too, I have only had one problem but it was resolved nearly instantly!

I have been with AOL broadband for about 2 years. Unlike other reviewers on here, I know how to use my computer - I think other people are complaining because they don't know how to use a PC, and are not setting up broadband correctly at all. They don't read off scripts, they are just tired of people grumbling about every minute detail like all customers think they can get away with these days! AOL have been brilliant, their indian call centers are amazing - polite, friendly, and caring people in the indian call centres, who solve all your problems right away. I recently moved house, usually takes 10 working days to transfer, I asked if there was any way to speed this up, but if not I totally understand, the lady said "of course" and that she will do her very best for me... I was connected 2 days later - THIS PROVES INDIAN CALL CENTRES ARE JUST AS GOOD AS UK ONES, but a lot of grumbles I think are secretly about racism and the fact that these grumblers think they took all our jobs. They haven't. What ever happened to equal opportunities eh? Overall, AOL are brilliant. Never a problem at all, no limits, just brilliant service. Respect to AOL staff who put up with these terrible grumbling complainers who only moan because they want something for free!

My opinion of AOL Broadband's service is second to none. And no, I don't work for AOL.
After you order their service it is only a matter of days until your line is checked and your modem dispatched via special delivery. And if you are upgrading it takes less than 24 hours. When you get the package it comes with a CD which is an idiot's guide to setting-up-your-broadband. Inside the box comes 2 filters and I received a BT Voyager 105 USB modem, this served well until I decided to upgrade to their "Gold" band and network the computers in my house - as it is not possible to use the home networking service with the "Silver" band.
A common misconception is "AOL only provide SUPPORT for the selected routers, unfortunately I have discovered this is wrong; using AOL on a router which is not supported does not interface with the internet well, you have to use one of their supported routers - which isn't too much of a big deal as their routers haven't once played up on me; in addition there are step by step guides of setting up each one of their supported routers online. And if you do have any problems you have free unlimited dialup access so that you can get online a read their help section.
Personally I have found their customer service to be more than acceptable, one time I was not being billed for their light usage dialup package when I thought I was on unlimited and they instantly switched me over, cleared the debt and gave me £150 credit. Also, since I upgraded my broadband I am still being billed for the "Silver" band and this is months since I upgraded. Once a rep I was speaking to didn't tell me what I needed to know, after a few hours I received an e-mail from his supervisor saying that he was sorry, and he said what I had originally asked to know.
If you are fed up of paying for broadband all you have to do is threaten to leave and they'll give you a whole 12 months FREE. No joke.
One thing which I truly like about AOL is that they are Unlimited - there are no usage restrictions, they do not prevent you from running a server although they do NOT offer static IP addresses (must have a DNS) and they do NOT prevent you from downloading of the questionable P2P Networks.
If AOL falters, it's on their software. I don't use it, as it is not necessary if you are using a router; but on other computers on my LAN I've installed it, and it has never crashed and I have always found the home page well thought out with the news, weather, e-mail and search facilities. It has to be said their software does use a lot of system resources so if you are an online gamer then it is recommended you get a LAN and do it that way.
If you are a parent who is looking to protect your children on the internet by using the AOL parental controls be safe assured they work!
If you are one of those people that just can't stand spam e-mail then AOL has pretty good e-mail control facilities.
In conclusion AOL provides a competitive service with no hidden charges which is incredibly professional. Highly recommended.