I paid £19.99 for an HPI check on a vehicle I wanted to purchase. The results came back clear of any accident damage so I proceeded to purchase the vehicle. I went to sell it to “webuyanycar” and they advised me that it was a CAT N write off. When I showed them that I had completed an HPI check they printed me a copy of their report and in fact it was a CAT N. I contacted HPI to ask for the money that I paid for the car but they refused my request and after an internal appeal they still didn’t accept liability. This has left me out of pocket. Their negligence and total disregard for their customer has prompted me into writing this negative feedback. I want anyone who considers purchasing an HPI check to reconsider using this useless company because they will take your money, give you incorrect information and then blame you for purchasing the vehicle. Avoid at all costs, they should not be trading. AVOID AVOID AVOID

Avoid this at all costs and chose a serious provider for your data check, such as Experian. I have put in all the correct requested information and HPI check insisted to say that the data did not match. The dealer showed me the information he was providing was correct (V5 registration document issue date) directly through the DVLA online tax check, which then made me sure that everything was OK and that the documents were all legit. I then went ahead and purchased the car. Later I called HPI check to question why was their database not correct and telling me the info I had input was incorrect. They immediately agreed that the information I was providing was indeed correct and updated their system to include the correct information (as their database was incorrect), however, I was informed that my warranty was void as I had purchased before correcting it in their database? Seriously ?My fault ? I have complied to the T&C that states that "to qualify for the guarantee, this information must be supplied before you purchase the vehicle. I have provided the correct information before I purchased the vehicle, but their database kept telling me the info didn't match. It's not my fault their data base is inaccurate and they charge for it! Even though I was able to check the information was correct and matched the document, directly with the DVLA. They (with outdated database) don't care about customer satisfaction and just want to take your money and run. I'm happy I just went for a single check and not the discounted 3 checks option they provide as I will surely never ever be doing any business with such a Dodgy company, ever again. In the end the blame was on me for their outdated database. Customer Service just couldn't care less. The dealer I got the car from used Experian and the information was all updated and correct. Highly recommend all other customers to stay far away from this dodgy company!!

Despite having a clean licenses for over 30 years the computer said we were not eligible for the 7 day driveaway cover on a Ford Fiesta!! Bonkers and no human being to speak to.

The HPI check did not pick up that the car I purchased was a grey import from Sweden, I am now in a battle with the garage to get my deposit back!! The HPI check stated it had never been imported and because the garage carried out the check I am not even covered by their guarantee. I only found out because when I phoned for insurance they picked up a problem with the cars year of manufacture. Piece of advice always ring the manufacturer with the cars VIN number to check the car, its free so you mite as well!! Also make sure you carry out the check yourself to get the guarantee!

Don't buy this for the Driveaway insurance that they have teamed up with Aviva to provide. Despite seeming to meet the criteria outlined in the advert we found that our vehicle wasn't insurable on this policy. We paid out for the more expensive HPI check for this facility and instead just got a load of hassle and a very long phone call with Aviva (who keep emailing to see if we'd like to take out insurance with them!). Go and get a cheaper car check.

Does what it says it does, gives you peace of mind knowing that your car hasn't got any bad history.

waited 5 days for a policy thats supposed to be drive away insurance.... great service ha

HPI check / Aviva free Driveaway insurance

At the moment HPI have teamed up with Aviva insurance to offer 7 days free insurance when you buy the car you have done an HPI check on. This could be very useful when buying a car as it gives you a bit of time to shop around for the best insurance deal.

I called Aviva and they said they would email me the policy documents. Unfortunately after four phone calls I still hadn't received the documents. Each time they checked the email address and said I would receive the email within 20 minutes.
This "free insurance" created more hassle instead of reducing it, so I had to quickly find an annual policy.

I believe the HPI check itself to be good, but Aviva's driveaway insurance was useless in this case