Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Fords Of Winsford, Cheshire www.fow.co.uk - Ask a question now

Media Gallery for Fords Of Winsford, Cheshire www.fow.co.uk

Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“2 Cars purchased with major faults”

Written on: 09/10/2020 by TopperWales (1 review written)

Spent £18,700 on a relatively new car (9 month old) only to find a problem with the gearbox 30 seconds after leaving the forecourt. Exchanged for a similar model and on the way home, discovered a fault with the radio and then subsequently the clutch and the windscreen. Won’t take a gamble on trying a third car and wasting more time. Refund requested… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“No so happy”

Written on: 16/09/2019 by Hoffman216 (1 review written)

I had a good experience before sale and during the sale of the car. The car we got was great, however, make sure you go through the specifications we were told it had Bluetooth but sadly is does not even though all the buttons etc are on the dash, the sales manager is not willing to admit fault even though his sales person admits he was "flabbergasted" that it does not come with Bluetooth, instead we were offered the chance to pay £150 to get it installed! - not an option for us. Just be… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No Stars”

Written on: 09/10/2018 by Finnba78 (1 review written)

One star is one too many! Awful company to deal with. Top tip buy elsewhere but if you insist on buying from Fords of Winsford follow our tips: 1) Take a photo of the mileage when viewing & paying the deposit on your new car, then check the mileage when you collect it. FoW drove our vehicle 319 miles between paying the deposit and us collecting our new vehicle. 2) Ask to see the HPI Check, although FoW advertise all their vehicles are HPI clear they don't always do a HPI check prior to… Read Full Review

Report this review
Was this review helpful? 8 1
★☆☆☆☆

“Awkward ”

Written on: 15/05/2018 by Jaydan325 (1 review written)

Tried to line up to see a car which had arrived and calling the call centre they done just about everything to make viewing / purchase a car near impossible.phoned Motorpoint and they were twice as efficient and a no quibble over the deposit like Fords of windsford who ensured me if I travel to see the car and don’t like it you will not get your 250 deposit back!!!. I purchased a car from Motorpoint who clearly have sewn it up as far as car supermarkets go.i would not go near this place… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Excellent sales team ”

Written on: 07/10/2017

Very happy we have bought cars from them years ago and returned to find the whole experience even better with excellent sales team and although we had a slight problem with our car the after sales team sorted it out for us the next day. Won't hesitate going back thanks from one very happy customer… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never again!”

Written on: 08/04/2017 by 457Hill (1 review written)

Fords of Winsford was a name I trusted. Not anymore. We were mis-sold a Vauxhall Insignia which gave us nothing but problems. Not least of these issues was the DPF, Which became the bane of our lives. Given that the salesman knew that we rarely drive on the motorway we should never have been sold the car. The customer service we received after complaining was shocking. Fords Of Winsford were not interested in rectifying the complaint. After months of promises (often broken) of phone calls… Read Full Review

Report this review
Was this review helpful? 2 1
★☆☆☆☆

“BAD SERVICE- CAR BROKEN- RUDE STAFF ”

Written on: 06/03/2017 by 308Williams (1 review written)

MY EMAIL TO THE GENERAL MANAGER- Dear,  As per our discussion on Saturday please forward this email to the general manager On Monday morning regarding the refund and complaint of the Nissan Juke purchased, registration CV63YXU. We would like a response to our email on Monday before more of our time is wasted on this issue, please can you copy us in to the forward email so we know this has been dealt with. If we don't have any confirmation of this by 11am we will contact you. I would first… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“Excellent service and value ”

Written on: 14/09/2016 by Makhi76 (1 review written)

Very pleasant experience of purchasing a car,the staff were very helpful without being pushy and the car was prepared to a very high standard.Would highly recommend … Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Car problems”

Written on: 29/08/2016 by Debbieogden (1 review written)

Bought my car 2yrs ago first problem was after a few weeks drive belt snapped as I was driving the car had only done 16,000 miles ,then the coil pack went on Christmas day just managed to get home ,then something went wrong with the cooling system,now car will drop speed to five miles even if you are on motor way at motor way speeds so yet again it has to go in to main dealer ,when I spoke to fow was told it's the look of the draw when buying a car I asked if if that means buying from fow so… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★☆

“Brilliant customer service ”

Written on: 13/08/2016 by yiRobles321 (1 review written)

Purchased a new car today. Customer service from the sales rep throughout was brilliant. Was keep waiting at first but once seen to was very pleased. Should be getting an after sales phone call next week to check alls OK,will wait and see. Overall very happy especially with the car!! Plenty of cars to choose from and no hassle when having a wonder around looking… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic”

Written on: 05/08/2016 by Thomasdyer (1 review written)

After having my car written off in a smash I was looking for a replacement,I heard about f.o.w. On the radio and decided to go and have a look, I'm so glad I did the place is amazing what a choice of cars and the members of staff that I came into contact with were all very helpful, when we decided what car we wanted the salesman we got was fantastic and made us feel at ease with the process, So if your looking for a new car give them a try you won't be disappointed and when you're in the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Car purchase”

Written on: 29/07/2016 by guMiles499 (1 review written)

Great experience Not forced or hounded around the car stock, you just stroll in get the brochure and have a walk round. See a car, get the keys , have a good look around and sit in. We went for finance, again not forced, good advise. Great experience… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Hit and Miss”

Written on: 23/07/2016 by AimeeBoyle28 (1 review written)

The salesperson was helpful and the deal went smoothly and the car 'looked' the part upon collection. The Sales Manager was very good with the problem I encountered highlighted within my review. If only the other staff who promised to help but didn't were as good as him. I believe the pre sales check was either not carried out or very poor. Rear window motor problem, replacement wiper blades I asked for were very poor quality so I bought my own and the air conditioning problem was not… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“First class service, superb!”

Written on: 19/07/2016 by Annr110 (1 review written)

I have bought several cars from FoW over the years, and I agree with other reviewers here that I feel the level of customer service has increased. The two ladies I dealt with were extremely professional, courteous, trustworthy, helpful, and friendly. No jargon, no assumptions. They took time to listen to me and I felt they really understood my needs and definitely went the extra mile. Thank you both! Oh, and the car is fantastic too!! from a very very happy and satisfied customer… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Great service - excellent new car! ”

Written on: 18/07/2016 by JadaO'Reilly (1 review written)

Absolutely thrilled with my new purchase! I was a first time visitor at FOW and overwhelmed at the range of cars and set up - a real supermarket style shopping experience. Some of the cars on the website/in the catalogue weren't on site on the day though. Great that you can obtain the key and have a sit in, then simply hand back with no pressure from salesmen. We only test drove one in the end - and picked her! Again, no pushiness, very relaxed and helped to make an informed decision. Only… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service”

Written on: 16/07/2016 by Ruthwhitehurst (1 review written)

We recently bought a car from Fords of Winsford . We have bought cars from them before, however the level of service has increased.Although we visited at the weekend we didn't have to wait long for a test drive or to complete the paperwork. The salesman who looked after us has gone out of his way and been very helpful. Would definitely buy from them again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Customer Service”

Written on: 09/07/2016 by HaleyDickey430 (1 review written)

I would like to thank the team at FOW for a very pleasurable experience. Fast friendly and very informative. I was a bit of a tricky customer and was always on the phone asking questions which were always answered promptly and satisfactory. I would recommend FOW to anyone i know as dealing with the team was so easy. Thanks all at FOW i love my new car and will look forward to dealing with you in the future. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service from manager and staff”

Written on: 04/07/2016

Found the right car for me (Alfa Romeo) spoke to the manager about taking the car the same day. the person I dealt with went out of his way to make this possible. Excellent service from all staff. Would recommend fords of winsford to anyone… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Professional, courteous, trustworthy”

Written on: 04/07/2016 by SamuelLamont374 (1 review written)

First class service Information in the catalog was fine Way to deal with and no pressure put upon us Front desk staff fantastic and welcoming Keep up the good work Great range of used cars, though not the cheapest when compared to other companies But I feel the cars are top quality and have confidence in the staff at FOW Keep up the good work … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“ Smooth and slow way to buy a second hand car”

Written on: 26/06/2016 by Peacock430 (1 review written)

Fords consider themselves a "supermarket". They try to discourage haggling, and to apply very little sales pressure, but the supermarket feels like Lidl, not Waitrose. You can browse many vehicles, start the engines and poke around, entirely without any sales person. The sales process starts only when you want it to. That makes browsing very relaxed, and by the time you decide to talk to a sales person, you have probably sold yourself the car! A test drive is always offered, but it's a short… Read Full Review

Report this review
Was this review helpful? 1 0
overview