Spent £18,700 on a relatively new car (9 month old) only to find a problem with the gearbox 30 seconds after leaving the forecourt. Exchanged for a similar model and on the way home, discovered a fault with the radio and then subsequently the clutch and the windscreen. Won’t take a gamble on trying a third car and wasting more time. Refund requested

I had a good experience before sale and during the sale of the car. The car we got was great, however, make sure you go through the specifications we were told it had Bluetooth but sadly is does not even though all the buttons etc are on the dash, the sales manager is not willing to admit fault even though his sales person admits he was "flabbergasted" that it does not come with Bluetooth, instead we were offered the chance to pay £150 to get it installed! - not an option for us. Just be mindful when purchasing a car that you get all the facts. Thanks

One star is one too many! Awful company to deal with. Top tip buy elsewhere but if you insist on buying from Fords of Winsford follow our tips: 1) Take a photo of the mileage when viewing & paying the deposit on your new car, then check the mileage when you collect it. FoW drove our vehicle 319 miles between paying the deposit and us collecting our new vehicle. 2) Ask to see the HPI Check, although FoW advertise all their vehicles are HPI clear they don't always do a HPI check prior to selling it. When we asked for a copy of the HPI check done prior to sale they sent us a copy dated the day we asked for it with us listed as the new keepers. 3) They only do a basic HPI check and do not enter the current mileage to be checked against the National Mileage Register (NMR) to verify the mileage. 4) If FoW tell you anything verbally regarding the vehicle, ask for it in writing. We were told our purchase was previously a Mercedes demonstrator vehicle to later find out that it was actually an employee of Mercedes company vehicle. 5) If you are told you cannot view the Service History as it's held online by the manufacturer ask for this in writing. As when you later discover your new purchase has no service history they will deny telling you that it did! Despite advertising that they check the service history this too is a story as apparently they cannot check the online service history as the V5 isn't in their name! 6) If you need to make a complaint make sure it is in writing to FoW and that they reply to you in writing. FoW prefer to deal with issues over the phone so there is no paper trail. 7) Make sure you know your consumer rights as FoW will exploit them. If you have any issues with the company contact Citizens Advice so your issues can be passed to Trading Standards. It will help other people in a similar position as Trading Standards have further examples of their Consumer Law breaches. 8) Be prepared for appalling, rude, unprofessional, flippant, intimidating, and vexatious customer service. This is no exaggeration- We're happy to show you the emails if you contact us. As you can guess from our review we did not have a great experience with FoW. We only had our 3.5 year old vehicle 6 weeks before it developed a major fault which left us driving around in a tiny Hyundai courtesy car for 12 weeks until common sense prevailed and we finally got to return our lemon for a full refund and all costs incurred in resolving the matter. Would we buy from Fords of Winsford again - no way, we'd rather walk!

Tried to line up to see a car which had arrived and calling the call centre they done just about everything to make viewing / purchase a car near impossible.phoned Motorpoint and they were twice as efficient and a no quibble over the deposit like Fords of windsford who ensured me if I travel to see the car and don’t like it you will not get your 250 deposit back!!!. I purchased a car from Motorpoint who clearly have sewn it up as far as car supermarkets go.i would not go near this place because I would not like to think what you would occur if you had problems with your purchase if you bought one.c glover

Very happy we have bought cars from them years ago and returned to find the whole experience even better with excellent sales team and although we had a slight problem with our car the after sales team sorted it out for us the next day. Won't hesitate going back thanks from one very happy customer

Fords of Winsford was a name I trusted. Not anymore. We were mis-sold a Vauxhall Insignia which gave us nothing but problems. Not least of these issues was the DPF, Which became the bane of our lives. Given that the salesman knew that we rarely drive on the motorway we should never have been sold the car. The customer service we received after complaining was shocking. Fords Of Winsford were not interested in rectifying the complaint. After months of promises (often broken) of phone calls, emails, and great inconvenience we cut our losses and sold the car and bought a new one. The car we bought is older and lower spec than the Insignia but because we lost money on the Vauxhall we had no choice but to accept it. We do now however have a reliable car, which is more than we received from Fords Of Winsford. I would never go back to this dealership and if you are thinking of doing so I would advise you to proceed with caution.

MY EMAIL TO THE GENERAL MANAGER- Dear,  As per our discussion on Saturday please forward this email to the general manager On Monday morning regarding the refund and complaint of the Nissan Juke purchased, registration CV63YXU. We would like a response to our email on Monday before more of our time is wasted on this issue, please can you copy us in to the forward email so we know this has been dealt with. If we don't have any confirmation of this by 11am we will contact you. I would first of all like to express our disappointment in the entire experience we have had with Fords of Winsford. We originally decided to use your company to purchase our new car as it has such a good reputation for high customer service and we believed we would be well looked after should there be and problems with the car after purchase. During the decision period of which car to choose and trying to find the right deal for us we found the salesman was extremely helpful and offered us a great customer service. The first issue we had arose when we found a large mark on one of the alloy wheels on the car. He reassured us this wheel would be fully refurbished and finished in time for us to pick up the car on Saturday. We were very pleased with fact we would be able to pick up the car within a reasonable time frame and crucially before Monday when I was due to drive down to Bournemouth for work. Naturally we were eager to pick the car up as soon as possible and so decided to ring up on Friday on the off chance that the car might be ready a day early. We were told several different things by different people and lack of organisation within the company became apparent as nobody had the ability to answer us to when exactly the car would be ready for collection. Unfortunately we were eventually told that the car would in fact not be ready for collection until the Monday. Understandably we weren't happy with the fact it wouldn't be ready until after the date we had already confirmed. We rang the reception on multiple occasions in an attempt to speak with him and eventually the sales manager. He came across not in the professional manner you would expect of a somebody in such a position within such a reputable company but in a way which I found extremely patronising and rude. It took many phone calls and arguments before he actually seemed willing to help us and our situation at all. It was only when we asked for the contact detail of the company carrying out the repair that the issue was actually rectified. Eventually he managed to get the wheel returned from the company carrying out the repairs on the Friday and the car ready for the Saturday as planned. But all of this was not done without an inconvenience to us and an entire Saturday spent on the phone trying to get the car sorted for the date planned (a responsibility which was not ours). After collecting the car on the Saturday everything seemed fine. It wasn't until the Sunday afternoon that the next series of problems began. Whilst driving the car, suddenly the red engine management came on the dashboard along with the ESP light. My partner rang Fords of Winsford immediately and explained the problem to the receptionist who initially said there was nothing that could be done until Monday when the after sales department were back in. This would leave me in a situation where I would not of been able to get to an important work meeting at the other end of the country. Considering the car had done less than 50 miles since purchasing it I was very concerned and it seemed likely that Fords of Winsford must of been aware of the issue before selling the car. This concern was backed up as I calculated the car had driven approximately 100 miles whilst in your possession. By the time I had driven 80 miles and returned to FOW the lights had appeared 4 times. I struggle to see how FOW staff could of missed such an issue with car and have reason to believe they must of been aware of the problem prior to selling it. We took the decision to drive directly to Fords of Winsford to try and rectify the issue, which meant that we missed a rare opportunity to see family who where visiting from up North. We met him, who told us that the light being on 'wasn't a big issue'. He also told us that we able to have a courtesy car but the only cars available were low spec cars with Ford of Winsford advertising written all over it. After once again having to argue and express that this wasn't a feasible option due to the nature of my job he eventually agreed to issue us with a different car. The car was still not usable for the meeting on Monday as I was required to turn up in a respectable looking car. I also did not feel comfortable driving such a large car on the motorway for such a long journey but due to his attitude towards me I had no choice but to accept the car offered. Due to these reasons I could not drive it to Bournemouth and so had to take my partners car instead. His car is not very economic and the 500 mile round trip cost me over £100 as opposed to the £40 that was planned as I should of been driving a car capable of over 70 mpg. I also had to get myself insured on my partners car which cost an additional £72.58. My partner had to drive on Monday morning back to Fords of Winsford to collect the replacement courtesy car. I hoped the issue would be rectified as soon as possible and needed the car back promptly. I was assured this would happen only to find I was messed around once again by the FOW staff as to when exactly it would be fixed and ready for collection. This included being informed that Nissan were not able to look at the car until the end of March. A statement which I later found out of Nissan themselves to be false. We where informed that the vehicle would be ready for collection on Wednesday at 6:30pm, at 4:45pm when I was on my way to collect the vehicle i had a phone call to inform me the the repair still had not been fixed,yet again another waste of my fuel & time ( as i had to leave work early to be in Winsford for 6:30pm) Eventually the car was returned to me at my place of work on Thursday and the courtesy car picked up, this was not really as a good will gesture but was in fact because it was needed in order to be viewed by a potential customer. After driving the vehicle for one day the same lights appeared on the dashboard, we drove the vehicle back to Fords of Winsford ( more time wasted) after another heated discussion on the phone with after sales, we informed him we would be at Fords of Winsford at 1:30pm. We arrived at 1:30pm to only be told to wait in the waiting area, by 1:45pm we still hadn't been attended to, at 1:55pm he finally asked us in to his office where the sales manager accompanied him. We started to explain all of the problems we have experienced and asked if we could discuss a refund & compensation.... to which he bluntly informed us that " we don't do compensation". Considering he has no information as to what inconvenience this whole situation has caused, i find this a very poor, inconsiderate and rude response. After much discussion he provided us another courtesy car ( which had only 40 miles of fuel in), which is only averaging 39mpg and therefore costing me double the amount of fuel it should be) they  informed us to email the general manger to resolve our refund and compensation, hence this email. The above only slightly demonstrates the poor customer service, customer experience & lack of capability of the staff at Fords of Winsford, I have never known a company to have such argumentative, rude and unhelpful staff, if you would like further details on some of comments made to us by your staff please do not hesitate to contact us. I would like to add at this point that to date we have still not had an apology. There has been 2 weekends where we have had to cancel our plans due to due the issues above, along with time off work ( costing additional money), numerous phone calls & extra expenses which you would not budget for when purchasing a new vehicle. Some of which are outlined in the above however this does not include any further costs that are yet to come due to changing my vehicle again, such as insurance administration fees. Nor does it compensate for the amount of time wasted and stress caused. One of the major concerns I have, as outlined above is that Fords of Winsford staff knew about these faults before selling me the car. As per the consumer rights, it is up to Fords of Winsford to prove this fault was NOT there when we purchased the vehicle, this aside it is now apparent that the Fords of Winsford mechanics team are unable to fix the fault. Along with the many lies and angry behaviour it leads to believe that members of the Fords of Winsford staff knew about this fault prior to selling me the vehicle- i now believe that reason this car was reduced by £700 was because of this known problem, and by marketing the vehicle below standard price you hoped to get rid of the vehicle with the low chance that these lights would appear on the dash within your poor 30 day warranty. For all the reasons above I will not be buying another car from Fords of Winsford and I will share my experience with as many people as possible in order to warn them of the issues we have faced. I have found the whole experience very stressful and quite frankly upsetting that a company could treat a customer like this. Further more i request a full refund of the car and compensation for all costs & time wasted during this process. Please also state a time frame for the refund and compensation process. I need clear clarification of this as i still need to purchase another vehicle, please note that if the courtesy car I currently have needs to be returned before i have purchased another car to my original specification you need to add the hire costs for a another vehicle within your compensation figure. I hope this issue can rectified in a professional and fair manner from this email, if not i will left with no choice but to take this issue further. I await your response.

Very pleasant experience of purchasing a car,the staff were very helpful without being pushy and the car was prepared to a very high standard.Would highly recommend 

Bought my car 2yrs ago first problem was after a few weeks drive belt snapped as I was driving the car had only done 16,000 miles ,then the coil pack went on Christmas day just managed to get home ,then something went wrong with the cooling system,now car will drop speed to five miles even if you are on motor way at motor way speeds so yet again it has to go in to main dealer ,when I spoke to fow was told it's the look of the draw when buying a car I asked if if that means buying from fow so feed up paid 13,000 for this car it's only done 33,000miles now so my advice buy a car from somewhere that doesn't think buying a car is "look of the draw"

Purchased a new car today. Customer service from the sales rep throughout was brilliant. Was keep waiting at first but once seen to was very pleased. Should be getting an after sales phone call next week to check alls OK,will wait and see. Overall very happy especially with the car!! Plenty of cars to choose from and no hassle when having a wonder around looking.

Great experience Not forced or hounded around the car stock, you just stroll in get the brochure and have a walk round. See a car, get the keys , have a good look around and sit in. We went for finance, again not forced, good advise. Great experience

The salesperson was helpful and the deal went smoothly and the car 'looked' the part upon collection. The Sales Manager was very good with the problem I encountered highlighted within my review. If only the other staff who promised to help but didn't were as good as him. I believe the pre sales check was either not carried out or very poor. Rear window motor problem, replacement wiper blades I asked for were very poor quality so I bought my own and the air conditioning problem was not resolved. The air conditioning needed a re-gas so I took the morning off work for them to do it. They said they had done this but it was worse than ever. They didn't even bother to check; they just left the blower on full and assumed all was ok. Back again for it to be done properly, which involved more of my time!!! The car was due a full service as per the service book before sale as per the mileage but they changed a pollen filter, oil and filter. Again poor quality parts. I took the car to be serviced at a garage I trusted and the air filter had not been changed as it should have been and they didn't use the correct oil for this type of car. The test drive they allow is very short and did not exceed 1 mile. After collecting the car I drove it home via the motorway, which revealed a noise from the nearside rear.I reported this and they booked it in and identified the rear offside tyre was the problem, They wanted the car again on another day to replace the tyre. I declined due to taking more of my own time and annual leave so they agreed to pay for a budget tyre at a tyre supplier. I paid the difference towards a premium tyre to match the rest on the car. When it was replaced the noise was still there because it WAS the tyre I said it was. Totally cheesed off with them at this point.I had to go back to Fords to ask where the contribution for the tyre was they promised me 10 days ago as the money hadn't been paid into my account. After I re-sent the invoice by emai to 3 different people who all promised to sort it out I ended up going to to the showroom on a Saturday morning. I spoke with the sales Manager who apologised and offered to pay for the other tyre I needed as well as the contribution for the wrong tyre already fitted. He was the only person who appeared to know what he was doing and delivered on his promise. Why did it take so many attempts to resolve this and take up my time. The car was inspected independently for my peace of mind and I was informed that is was in 'like new' condition, now the problems have been sorted. Fords basically sell the car and sort the problems later , hoping you can't be bothered to pester them constantly. Shame, because the initial concept is a good one. Must improve post sales customer service.

I have bought several cars from FoW over the years, and I agree with other reviewers here that I feel the level of customer service has increased. The two ladies I dealt with were extremely professional, courteous, trustworthy, helpful, and friendly. No jargon, no assumptions. They took time to listen to me and I felt they really understood my needs and definitely went the extra mile. Thank you both! Oh, and the car is fantastic too!! from a very very happy and satisfied customer.

Absolutely thrilled with my new purchase! I was a first time visitor at FOW and overwhelmed at the range of cars and set up - a real supermarket style shopping experience. Some of the cars on the website/in the catalogue weren't on site on the day though. Great that you can obtain the key and have a sit in, then simply hand back with no pressure from salesmen. We only test drove one in the end - and picked her! Again, no pushiness, very relaxed and helped to make an informed decision. Only criticism was having to wait for approx 30 mins for the test drive, however there was high demand. And there was a vending machine so no real issue. Once the deposit was paid we agreed pick up. I sorted finance out with my bank which was sent over beforehand, and then paid remainder on the day of collection. Simple! Really pleased, have already recommended!

We recently bought a car from Fords of Winsford . We have bought cars from them before, however the level of service has increased.Although we visited at the weekend we didn't have to wait long for a test drive or to complete the paperwork. The salesman who looked after us has gone out of his way and been very helpful. Would definitely buy from them again.

I would like to thank the team at FOW for a very pleasurable experience. Fast friendly and very informative. I was a bit of a tricky customer and was always on the phone asking questions which were always answered promptly and satisfactory. I would recommend FOW to anyone i know as dealing with the team was so easy. Thanks all at FOW i love my new car and will look forward to dealing with you in the future.

Found the right car for me (Alfa Romeo) spoke to the manager about taking the car the same day. the person I dealt with went out of his way to make this possible. Excellent service from all staff. Would recommend fords of winsford to anyone.

First class service Information in the catalog was fine Way to deal with and no pressure put upon us Front desk staff fantastic and welcoming Keep up the good work Great range of used cars, though not the cheapest when compared to other companies But I feel the cars are top quality and have confidence in the staff at FOW Keep up the good work