I have been a Yorkshire Bank Customer for over 15 years, and i can honestly say that i have never experienced any issues with either branch staff, or their internet banking service. My salary is paid in, my standing orders and direct debits are claimed and paid on the agreed dates, therefore, no bank charges (Shock!!) and because i can sometimes work late, the internet banking service is a god send. I know other people seem to have issues with YB, but I personally have found them to be courteous and professional. Keep it up YB!!!

i have been a customer at yorkshire bank for 39 years, i find this bank to be the best in the country

whilst the staff at the bank are always friendly and helpful, at certain times the queues are long and the other customers tend to complain which makes waiting more frustrating.This is always first thing monday morning and most of friday.The fact the branch is local is a positive aspect at is saves time going to hunslet or to the town centre.Are more staff available at these busy times? because as a customer I need to use the bank to maintain my account and going in later or an alternative day is not an option to me.

I have used Yorkshire bank for over 25 years and only ever had one problem which they sorted out very quickly to my advantage. Never had any problems with internet baking either, all easy to use, a lot easier than some. Yes there are times when the system is down but you are given notice of this and it is usually at what would expect to be a quiet time. They have always been helpful when i have needed advise and always been courteous. \yes i would love to be able to contact my branch rather that a call centre, byt hey, thats the way of the world now unfortunately. Generally speaking i will continue to bank with them for years to come.

very easy to use, only niggle is that sometimes the server is down, like today 10am saturday morning! however I now pay my credit cards online as soon as they come which is great!

Have had no problems using their service, easy to use can transfer monies without any hassle internally or externally.

Excellent However for the last 2 days I have not been able to access the site via AOL. Anyone got any ideas?

Was very good but not at the moment, where is the answer to the access problem?

Same problem has the guy below, I have tried to access the Yorkshire Bank site all weekend (4th to 6th July 2008) but it just will not connect.
I don't have a problem connecting to any other web site.
What is happening?

I have been with Yorkshire Bank since 2002 and been banking on line for the past 3 years and i have never had any problems with them I do get quick appointments when ever i have had the need which is only once or twice, i find the staff very helpful when on the odd times i do go into my branch which is not very often as i do 80% on line.

Yorkshire Bank Internet Banking www.ybonline.co.uk review - Ihave always found it easy to get on the website & view my account although there are too many pass words to get into account but in general very good