Absolutely useless, day after day week after week no damn access If yo're going to close this rubbishdown then please GET ON WITH IT!!!

I have 4 accounts and have been with Yorkshire bank for over 30 years and have never felt more disappointed and frustrated with them.I have not been able to access my accounts yet again to move some money around. Apparently my customer number and passwords are not recognised which i find incredible,seeing as i have not changed a thing! SORT YOURSELVES OUT AND DO NOT ENCOURAGE US TO USE THE TECHNOLOGY WHEN YOU CAN NOT DELIVER THE SERVICE.I think it is time move my accounts to a another bank.

Back in January I blocked my digital banking due to trying to get into it three times On Thursday 1st November I was back at yorkshire Bank to due a transaction and decided to reconnected my digital banking, which was done. But once I got home I decided to give it a try on my kindle fire & phone and got no joy. Rang the bank, went through it on my kindle with one of the staff and HORRAY ! Got on to the page. Decided to give it another go today and no joy once again. Banks promote digital banks but why is it that I have trouble with this bank. 

The new internet banking is extremely poor. The old system was excellent, easy to use and self explanatory. The new system will not even separate direct debits and standing orders to individual accounts. All in all it is a drastic downgrade.

Been trying to contact yorkshire bank for days. No idea where you are in the queue. Still not got through. Grrr

Without being informed any access to my 5 accounts is withheld. I am not home until November so I will be closing those accounts down 1 of which has been running for about 60 years, since the days of the Yorkshire Penny Bank.

Been with Yorkshire for 30 years. Internet banking is a complete joke. Complained lots of times in branch to be told "oh yeah it doesn't work properly". Unascceptable so moving my 4 accounts to Barclays ( whose online services are easy to use and reliable). Yorkshire bank needs to listen to customers.

I do not want facebook!I have wasted time trying to log on, You forced me to change my password. I tried to log on to my account and just got all this rubbish.

Bloody joke, £25 a month for private banking and you can never get on. Can't acces my own money! Token for Internet transactions is another joke. They lend the umbrella when sun is out. When it rains they want it back! Call centre equally as frustrating. On hold forever & then spoken to like something on the bottom of your shoe. Awful.

worst internet banking site ive been on. very unhelpful at call centre

I have been a customer of YB for over 25yrs. and have never had any issue at all. In total my wife and I have 5 accounts. I find call centre staff friendly and helpful. Internet banking is a doddle and I have a direct line number to my local branch. I also have an overdraft facility which I have never used, but, is available should I ever need it. All in all an excellent service

No tick-box to save your customer number, other providers seem to think it's ok to have one. You can get round that with autocomplete but you shouldn't have to. The answers to their memorable security questions have to be a minimum length, if the answer is not acceptable then tough luck. You can't write your own question. As password restrictions are quite severe I can't understand why it also needs to ask a memorable question on every login. The physical security token (used to add payees etc.) is absolutely horrible to use, with very stiff small buttons, useless for people with challenged fingers and it has no proper feedback or indication/labels of what the keys mean. Truly awful but on the plus side at least you don't need it to login No warning of login timeout, other providers seem to think it's ok to have a warning. I complained and was told it was a security feature! Setting up/amending/deleting standing orders is a bad experience. (Why do they need the name off a 'Remitter' in every Standing Order when it also has a reference field and you have to select the account it's coming from?) Do what you need to but heaven forbid you make an error or change your mind, you'll need to wait 4 days to check the S.O. is what it should be. What is on display does not tell you the intended status or indicate what you've done Staff were unable to help with the Standing orders "It's in the system I can't do anything you'll have to wait a few days" The "system" must run on treacle if it takes days. Staff not terribly sympathetic or helpful, quite refreshing, at least you know they mean it! The 'My Biller List' (is that a word anyone uses?) is useless unless you happen to have a 'Biller' that, it recognises The Website layout needs improvement. Yorkshire Bank get your act together and look at Santander or Halifax to see how it should be done.

I have just moved to YB private banking and have been very disappointed with the internet banking facility. I have accounts with Barclays and Santander and the internet banking there is much more user friendly. Log on process in particular with YB is very frustrating. The look and feel of the website is poor. My security token doesn't work so have had to request a replacement. The ipad mobile banking app is also difficult to use if you are on the move, as you need to remember a long customer log in number, so if you don't have that to hand, you cant get on the app. Would be better to use a short pin (like Barclays)or your bank card number, as you tend to have that accessible. Wish I had read these reviews before changing bank!

Every time I try and make a transaction nothing works, really poor since the changes, would give it a zero if it let me.

I have been a Yorkshire Bank Customer for over 15 years, and i can honestly say that i have never experienced any issues with either branch staff, or their internet banking service. My salary is paid in, my standing orders and direct debits are claimed and paid on the agreed dates, therefore, no bank charges (Shock!!) and because i can sometimes work late, the internet banking service is a god send. I know other people seem to have issues with YB, but I personally have found them to be courteous and professional. Keep it up YB!!!

After entering the correct details to log in into my mother's internet banking account about 4 times, each time being denied saying the information was incorrect, I was then told that her account had been locked because of incorrect information being entered too many times. This is pathetic! They make you have all these security numbers and questions and answers and then to be told that they're all incorrect for some reason even though they are written down right in front of my own eyes?! Stupid! They really need to sort their internet banking out and make sure it's usable before they think to let people use it! Idiots! Yes, she can call them tomorrow and explain the issue and get them to unlock it but this is pathetic, she shouldn't have to!

i have tried to apply for a bank loan for home improvements but cannot get past the 2 nd stage so forget it and go somewhere else

I can't access my account!!! I have sent 4 msgs for u 2 ring me back but just being ignored! Discussing!

Just got off the phone after internet banking down yet again (not worked since Friday) - Tech support says its because I use a mac as "they don,t work with our system" Me - strange I,ve been using service for 7 years on this very same mac and it worked last week Him - you are very lucky Me - so why is it not working now? Him - cant you use a smartphone or get a windows PC? Me - you don,t have an answer do you? Him - you could use the telephone service Me - or go to a real bank after 42 years! Him - probably! What a great service - will vote with my feet.......bet I get some interest when I withdraw all my savings and investments........

I do not understand what is going on with the internet banking??? have tired to log on but it just keep coming up with a different page!!! whats happing to the Yorkshire bank is the internet banking down? All i would like to do is check my account this could be a nightmare when at the moment i am not in the country !!