My wife and child was looked at like dirt

Do not take your car for a re-gas to Glyn Hopkins of Milton Keynes. They replaced parts that didn’t need replacing. I had taken my Nissan Juke to Glyn Hopkins as the air conditioning was not working and I presumed just needed a top up. The car was re-gassed and when I picked the car up after 2 hours the same day the air-conditioning was not working. After reporting this to Glyn Hopkins I was informed that the condenser was in poor condition and 1 fin was broken and that this needs to be replaced. There was no mention of any leaks from condenser. I took the car back for the condenser to be replaced and paid the invoice. They were going to charge me £491.90 but after complaining about the £75 top up I had paid for they charged me £327.00 which I paid under protest. I had asked them to keep the condenser for me to inspect. After 2 days the air-conditioning was not working again and when I took the car back, I was told that the compressor and hoses needed to be replaced. I said to the service representative that if the condenser was not leaking (was in poor condition) this should not have been replaced and I should not have been charged. They ignored my comments. I took my car in to the garage and the compressor and pipes were replaced and under protest I paid a further £489.59. I was handed the condenser that they said had been replaced and I informed them that this is not the condenser from my car. I showed them the photographs that were taken when the part was on the car and asked them why they are trying to tell me this was replaced on my car. The condenser that I was given was in reasonable condition but had a leak in the bottom left hand corner. I am also of the opinion that the compressor was not leaking and that the leak was possibly from a pipe as I was not given the compressor for me to get checked independently by a motor engineer. I was told that the compressor will be sent to Nissan as they made a goodwill contribution towards the cost of the item. I am still waiting for Glyn Hopkin complaints team to get back to me.

Bought a Fiat 500L . All very friendly. When we collected we were kept waiting for ages and were asked to complete evaluation form- before we had even set eyes on the new vehicle. Eventually we were led outside to see our vehicle with no fewer than four staff around it. The boot lid was open. We were shown around it and as I went to close the boot I was prevented from doing so and cleverly distracted/ jostled away by one of them and encouraged to look at some other feature of the car. The driver's door was opened for me and I was told that someone else would close the boot lid. I drove away and noticed in my rear mirror some of them were smirking. When I got home and showed my wife the car, she noticed the dent in the boot lid. Small, but significant. Why didn't they point it out. There were many other significant problems with the transaction, but that was the worst, despite being called a liar over another issue. I was able to prove I wasn!t but no apology. A desperate bunch of individuals, who pleaded with me to give them a good revue. No chance!

GLYN HOPKINS REDMOOR MILTON KEYNES :- very nice salesmen when your buying a car !! Try asking for help afterwards and your fobbed off with excuses, My wife bought her Fiat Panda in December 2014, It is still under warrant. The car would not start when she came out of the shops and was giving an airbag error on the dashboard, when phoning Milton Keynes Fiat dealer Glyn Hopkins in Redmoor Milton Keynes, My wife was basically told it wasn't there problem because she had the vehicle serviced elsewhere, Having had the vehicle checked by the `VERY` helpful people at Bedford Battery Bradville Milton Keynes who found that the Battery had died. this after under 3 years old Battery and the car still under warranty. We went to Glyn Hopkins in Redmoor and told who I expect was the manager what had occurred, we were ushered upstairs out of earshot of potential customers to be told because we had not had the car serviced at there extortionate prices we had not followed `procedure`??? The car was serviced by a proper garage at a fraction of what Glyn Hopkins was charging, and all fiat parts used under the warranty. Not once in 3 years of dealing with Glyn Hopkins was any `procedures` explained to my wife or myself, this to me was a cop out not to reimburse us for a car Battery that had failed under warranty, somehow we were meant to pay recovery to Glyn Hopkins so they can check the Battery and then ask head office if they could replace the Battery, ( THIS WAS SAID FROM THE MANAGER) the cost of recovery would have dwarfed the cost of a Battery. 5 days previously my wife was in already to buy another Fiat (the lounge)with there disgusting attitude and there customer service of passing the buck they have lost that sale, Hopefully someone at head office will read this and realise for £76 it cost us to replace a Battery that was even under manufacture warranty. It cost them a loyal customer and the sale of a new car, A very unhappy customer who will obviously warn others not to use this dealership. AND WILL POST THIS ON FB SO NO ONE ENDS OUT OF POCKET AS WE HAVE.

Nissian in Stamford Hill new branch the staff are all incompetent their information are all in consistent. They decieved me in upgrading my Nissian Qashqai because they wanted to meet their target and never added any package towards the car and told me that they got me a good deal and am saving money. Which I found it is all a massive lie. It is really a shame because now I can’t tell anyone to go to Nissian because they are not honest. They hardly return your call, you can never call and someone picks up the phone. They are inexperience, they all tell give different information they all need to be retained. I mean the sale department is so terrible. I am so disappointed.

Re. Glyn Hopkins Cambridge The difficulty we have had in contacting the service department is just incredible. They never answer the phone and despite having left several messages over the past two days they have not returned the calls. They returned our car after servicing with a problem it never had before. We are trying to get hold of them to see what the fault is and get it mended but they just aren't returning our calls. I am resorting to complaining online on their website and others just to try and get a response. Judging by all the one star reviews here, they need to sit up and take notice and seriously sort out how they run that dapartment. Once this fault is sorted I will never use them again and won't be buying Nissan again.

I have purchased two cars from this dealership and the salesman was always very good. The same can't sadly be said for the service staff. Purchased a 23k Juke Nismo RS and during one service they broke my tyre pressure sensors. I then had an argument with them and eventually they confirmed they would replace these free of charge. Now, my car makes a grinding noise on start up and the steering wheel and mechanics of the wheels at the front are making loud noises. I drove down to the dealership only to be told they were too busy for someone to come and look at this and i had to book it in which would take over 4 weeks. No courtesy car was provided as they said i would have to wait even longer for this. On the day of booking my car wasn't making the grinding noise on start up but i had videos of it doing this so i gave them the video. They kept my car for the whole day (i live 20 miles away). When i returned to collect the car they said there was nothing they could do to sort the grinding noise out as they couldn't hear it in person (the noise is dependent on temperature). They said they had road test the car and fixed the steering noise. I take my keys and see no road test was done as the mileage was exactly the same. My car is now making an even louder noise, the steering was never sorted out and the engine is making more grinding noises. I have taken more videos. I complained to the manager only for him to get protective of his staff although he did admit i was misinformed and they didn't road test my car as they said they heard the steering noises straight away. They have asked me to come down again so they can listen to the noises and order parts. Surely this should have been done in the 1st place. I have now registered a complaint with Nissan themselves and i will never deal with this dealership again as they are rude, incompetent and don't appear to care about fixing someone's car who in the last 5 years has purchased two new cars from them. My advice is to avoid this dealer.

Five years ago Glyn Hopkins at Bishop's Stortford sold me a new Fiat 500. Every year they have been paid to service it and MoT it. In February they wrote to me to say it needed a service and MoT so we booked it in and had the work done. My son had an accident and the police established that there was no MoT. And fined him. Glyn Hopkins went away to check the phone call. And, funny old thing, the recording system wasn't working after all. But because my wife didn't check every detail of the invoice it's nothing to do with them. Don't trust them with your car or money. Totally incompetent.

The Glyn Hopkins Nissan Cambridge branch should be ashamed on how they dealt with my purchase of a Nissan Qashai. Salesman and manager pressured me into purchasing a new automatic 1.2L Nissan Qashqai saying that I needed to take advantage of the summer deal ending on the 16/8/16. As my deposit was only £3000 I could do no more than £200 for monthly repayments, of which they said they could do. Once finalised I signed the ‘complicated’ contract and all was ok until 2 weeks later when he rang up and said my car I can’t get on this deal and that if I want it I have to pay an extra £1000 more and wait until the end of October to get it. I was also given the option of dropping down to a manual, which I clearly did not want. Effectively, they did nothing to help me and took my deposit without even checking the availability of the vehicle on the day I signed the contract! Speaking to them on the phone made no difference so I rung around and found another Nissan dealer who offered me the car that I wanted under the summer deal. All they did was ring the factory and told them to hold it back, took 10 minutes. Dealing with this new dealer with their level of competence puts the Glyn Hopkins Cambridge one to shame. Even this new dealer told me that what the Cambridge branch had done was wrong and have been known to have a bad reputation. Not only that but the contract that was written up, had me down for a £5000 deposit, of which I was unware of. I wouldn’t of had the funds to pay for that. It was clearly stated that I had no more than £3000 to give. Suffice to say I got my deposit back and went with the other dealer. They even rang me 1 week later to tell me that my vehicle will be ready by the end of September.

No communication with customers about delays and if I could give less than one star I would. If you have a choice at all, go somewhere else.

My husband while car shopping called into the Cambridge branch. When the salesman enquired into what he was looking for my husband told him the spec he was looking for, he advised they did not have this car in stock but could get it into stock on the basis he paid a deposit. Foolishly my husband paid the required amount of £500 without having seen the car. When the car arrived into stock it was not what was requested, he was then told the deposit was non refundable & that they would not be able to get the car he had originally requested. Absolutely ridiculous that they treat customers like this. PLEASE DO NOT BUY FROM GLYN HOPKINS.

We were interested in a Nissan Leaf in the Cambridge branch of Glyn Hopkin. We were given a quote which we agreed to go with the next day and paid the required deposit. We were called 2 days later to say the visia was no longer available, but the company would honour the deal with an acenta. So far, so good. Two weeks later I went in to get paperwork, and was suddenly told there had been a mistake and company could not go ahead with the deal because they would lose £2000 on it. They came up with a new deal which on the surface only showed a difference of £350 over the course of the contract. We were about to sign when we noticed that the 1st deal had been inclusive of VAT, the second exclusive. The salesmen had either deliberately hidden this fact or didn't notice it. They had gone along with my understanding of the difference being only £350! We will be sourcing our Leaf elsewhere.

After ignoring an email sent back in June enquiring about a service plan for my 1.2 Fiat 500 64 Plate Colour Therapy, I finally got them to respond. At which the Service manager quoted me £820 for 2 services, one at 18000 and one at 36000. Absolutely disgusted by this, considering other dealerships quoted me £129 as a minimum for the service. Their communication was poor from the start, will not be using them again

I purchased a fiat 500 cult from Ispwich glyn Hopkins in October and I am disgusted with my settlement figure and how much the car is actually worth... My settlement figure currently stands at 12,000 however according to a dealership the car is only worth 6400 and that's If the vehicle is in excellent condition. My monthly payments are £217 and my balloon payment at the end is £7000. The man at glyn Hopkins told me 2 months ago that the car was worth £7,600 but will not lower anymore until the 4 years is up. Well that was a completel lie as it has now devalued even more. I am disgusting with how little my car is worth and I am stuck in this finance for another 4 years with a rubbish car that doesn't drive well at all and ridiculous payments left. I will never ever get a flat ever again. They do not hold their value they just make you out of pocket!!!

I called them to get some parts and that part of it went very well. Polite and courteous and very efficient. I receve a quote over the phone that was around £56. This miraculously increased to £110 by the time got there an hour or so later. The man was rude, did not care one bit and was so indifferent about it. It took me almost an hour to get there and the petrol cost. The least I would expect would be an apology or even the acceptance that I had been out out. So utterly poor customer service and inept staff! Complete bottom holes!

This review is specifically relating to Glyn Hopkins Fiat Milton Keynes. After purchasing a top of the range modell last September, having several bad experiences with the sales department during the purchase, then having a bad experience with the service department. I cannot recommend any aspect of this dealers service. Head office are just as bad, an e mail to the MD with just one question, went unanswered, that says it all really. And we still have the problems with the vehicle, however to be fair, they have said that they will have the car back in to take another look. The problem with that, is having to deal with a service department who don't return calls, and a Fiat technician who thinks he's doing you a favour.

Glyn Hopkin MK Fiat, they only care about selling you the car after that Service team, what service team, bunch of Middle Aged people  pretending to know what they're doing when they have no clue, lying about work done to the car, very rough and do half a job, went on for an appointment and got told I was forgotten about on several occasions, sales team were OK but they need sales to make their wage as they get basic wage for 200 hrs a month at £666 - so they even mug their staff off, lucky my car is perfect and the only reason that is, is because i took it from them ASAP and I ain't going back to such a unorganised, horrible place where I had stress more than anything, no help and a bunch of men who admit they take parts off cars to make more profit, unbelieveAble - don't use

The Leyton branch have given the worst service and customer experience that I have ever known. They do not return customer calls, damaged my vehicle, and do not reply to correspondence. Their head office does not have any customer service staff and therefore Glyn Hopkin are not a company I would recommend.

Dreadful customer service and attitude. Took car in for a fault diagnosis. They agreed there was a problem. It then took 2 months and was then informed there was no problem and it was a characteristic of the car. On first occasion the car came back damaged and bits had been stolen off the bodywork whilst in their so called care. The second occasion the car was kept for four weeks without any update or phone calls to advise progress. Awful service! Never again will I buy or recommend this dealership.