Very difficult to do online then had to call them, call centre obviously ready of a question card couldn't answer a few questions. very stressful, had to have it done on day of exchange so needed to do it otherwise I think I would of put phone down. this was 3 weeks ago and still no policy has arrived, did get a letter from them about policy so all has gone through ok

I cannot really comment on this, as I've had no dealings with anyone, but more importantly I've not received any policy or anything for that matter, so I currently don't know if my house is insured.

Phones and took out home insurance and told would get policy sent to email address. All I have got is a email asking me to phone to buy the policy I phoned about. And email asking about how well the service was. And now this email asking to write a review about the experience. And still NO policy has been sent. Less time asking how the service is or was and more time spent sending actual policies out as promised. Try doing what you say before asking for a review on what you haven't delivered yet.

I was not impressed by the fact you took £162.80 payment on the 16 march two weeks early

I received the renewal notice from Admiral and there was a significant price increase. So I looked at Admiral through search engines and found the same cover with Admiral for far less - about the same that I had paid last year. So I decided to rejoin Admiral through the search engine though even such conduct leaves a somewhat sour taste in my mouth. And Admiral have to pay commission to the search engine. Really not impressive.

Actually got ny home insurance through compare the market. Com, applied for the meerkat toy for my daughter, was declined by compare the market, can't find any record of taking out insurance with admiral, really thinking seriously of cancelling my insurance with admiral.

The staff were friendlt when I rang but I still cant access my online documents and had nothing through the post

It has become clear if you are to get the best possible price you need to annually check every quote as renewals ALWAYS put the price up rhonking you will accept their quote.

After accepting a quote to buy home insurance online, which was itself a lengthy process, I got a message saying that I would need to call the helpline to discuss my quote. This call lasted over 40 minutes and involved a lot of questions which didn't seem to have much to do with my situation. The man I spoke with was pleasant and efficient and frequently apologised for the delays, but often had to put me on hold while he checked with a supervisor. He also had to regularly try to sell me a policy which was more expensive than the one I had orginally been quoted for, and even the most basic cover (which I wanted) ended up at almost double the cause of the original quote. I'm sure Insurance Companies must be wary of fraud but I can't help thinking that there must be a more customer friendly way to operate.

Got the assistand on the line after a MoneySaving Comparison Quote. He was very keen at first, but this them turned to pushy, and I backed off. He said I'd been given 10% discount so I asked why were the other prices just a couple of quid in difference, not 10%? The response was waffle about different insurers having different criteria. Didn't wash as Admiral's quote wasn't markedly different to the top five others. Asked for the manager, and asked again, not easy! Manager came and confirmed, but by then I'd lost hope and moved on. Disappointing first encounter.

I was quoted £281 in my renewal notice but got a quote of £262 for the same cover by applying for a quote online from Admirals website. Why the difference? Why do I pay more for being loyal? Odd!

After doing lot of research on comparison websites, I took home content insurance with admiral. The only reason was lower cost than its competitors. They offer additional discount if you have car insurance is with them as well. +ve's are cheap, good discount offered, additional benefit of legal & home emergency cover, value for money -ve's are it's not 24 by 7 like its competitors, customer service/sales team lacks knowledge of claim process, no insurance documents provided in hard copy post sale, empanelled legal insurance company Seems to be a local firm and does not provide medical negligence assistance, high cost of £350access for escapage of water and other mandatory access, ridiculous questions asked by sales team regarding trees around your house as if one is arboriculturalist, not a strong brand, no customer reviews regarding any claim experience which give one a doubtful feeling I wont give more than three points as I have not claimed anything yet and don't know how the customer service is during the claim process and post sales. Suggestion - Please do read all policy documents and fine prints before taking home/corner insurance to ensure it meets your requirement. It's on their website.

It process was OK, but the telephone operator I spoke to, was not very helpful and would quote the rules at me, which left me frustrated.

Didn't get discount on line. Phoned to enquire. Was offered only 5% instead of promised 10%. Then cut off from operator. Still waiting to get resolved. Disappointed with this as generally happy with car insurance. Only went with home insurance due to this. Would like to be refunded the money I'm entitled to.

I got a quote on a comparison site and then called Admiral to make sure I had understood it. It was a very long (45mins?) process and cost me a third more than quoted online but by then I had given up the will to live so I just took it. I will not be coming back however.

Through a cost comparison site, the Admiral home insurance premium was very competitive but trying to buy was incredibly difficult. Couldn’t click through from the comparison site to buy so I called. The advisor took the quote number and tried to fulfil the purchase but couldn’t. He then said he’d need to do a manual quotation and I spent 10 minutes giving him all the details. When we got to making payment, he said the system had just wiped all the data he’d put in. I didn’t have time to go through it all again so we diaries a call back for the following day. And I got that call back so we tried again. Same thing happened. The advisor said he’d check with the IT people and call me back. This time he didn’t so the following day (the day current insurance expired) I called in and started the process over again. It took over 45 minutes to get the policy set up and the advisor was great – it was just the system he was working to that wouldn’t accept the quotation. We got there in the end and the two people I spoke to were excellent and worth 5 stars (even though one of them didn’t call me back a second time) but the IT system scored a big fat zero.

A new home insurance quote was requested and developed with an agent. Because a final move date was not know, I agreed to ring back to give the date and start the policy within a few days. On ringing back I was told rebuild cost should be increased by 15%. i accepted this and asked to finalise the policy. I was told that there was a record of an incident form previous insurer 3 years ago. This was not a claim but a record of asking about what was covered under the policy - no claim was made. However, two records were created, one of buildings and one for Building and contents on the same day. We discussed this was relating to a broken window and the 2 records were probably duplicates. This discussion had already taken place during the first quotation process. The discussion of the these old records from a previous company held me waiting on the phone for along time. I was told at the end of this wait my price would be increased because of these records. From my perspective this had already been discussed once and resolved. I was very frustrated that this had to be repeated and the price increased because of something that was not even and claim and was probably at best badly recorded (duplicate records) and at worst not relevant. My view of Admiral has changed considerably as a result of this experience.

Would prefer a hard copy mailed through the post and not online

I find it totally unacceptable that your site points to an 0845 number to call; I am then held answering questions (when I finally get through) for 32 minutes only to find that I'm being charged 45p per minute for the 0845 call! How does that work? I paying through the nose for you to sell to me!

I was somewhat taken aback when a cliaim in Nov /2011 when a delivery lorry demolished a wall at the entrance to my property and the perpetrators dashed off. After a great deal of harassment the wall was repaired by the delivery firm. Your representative said that, as this appeared on the data base she would have to load the premium. This I thought was unfair as I had had nothing at all to do with the accident!