Virgin Home Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Ripped us off”

Written on: 27/06/2014 by Zoey435 (1 review written)

They took 2 months and many phonecalls and emails to cancel our policy. Told us they would refund if we could prove we asked to be cancelled. When we proved it theres suddenly a cancelation fee!! Save yourself!… Read Full Review

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★☆☆☆☆

“Trying to secretly rip me off on renewel”

Written on: 18/09/2013 by ggrifit (1 review written)

Virgin sent me a 'renewal' pack saying it would start again on the same date last year. It listed my details and said ring if anything has changed. However, there was nothing at all saying what the price was going to be. I had to ring up to find this out. Last year it was 233 pounds which was a good deal. Clearly they play the game of getting you to sign up then do a sneaky 515!! renewal. If I hadn't of rang up then this would have gone through automatically! I hate companies that try this all… Read Full Review

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★☆☆☆☆

“Never never again.....”

Written on: 10/03/2013 by Waynolunno (1 review written)

Yet another complaint about the so called wear and tear cop out I rang to report that my chimney stack had worked loose along with the flashing in heavy wind only for some assessor to come out and say it was down to wear and tear he wrote is report out in the car and even printed it then passed it to my wife and said sorry and that was that what's the point in having insurance if you can't use it it's not as if I go on my roof every day to inspect it not happy carn't wait for policy to finish… Read Full Review

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★☆☆☆☆

“We recently called virgin home insurance to have...”

Written on: 02/12/2011

We recently called virgin home insurance to have building and contents insurance for our new home. As required by Solicitor I asked SALES team If I can have my policy documents immediately either by Fax or Email and she promise me she will arrange my documents to be sent to me either by email or fax. At the end when I made payment she transferred me to Customer Service so they can email or fax me. When I talked with them they said I misled by sale, We cant do that as we are just broker so he… Read Full Review

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★☆☆☆☆

“Atitude & customer service”

Written on: 16/07/2011

During the 2 year period I have had Insurance with Virgin I have forund them to be totally unhelpful and sometimes rude. I recently contacted them about some damage to my property and they have now attempted on 2 occasions to decline the claim, each time I have argued the case and proved them wrong and they have now come up with a third reason to try and get out of the claim. What ever you do don't be fooled by a cheaper quote from this company, they will wriggle every way they can to try to… Read Full Review

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★☆☆☆☆

“Like another review I have been told that my claim and...”

Written on: 15/02/2011

Like another review I have been told that my claim and damage is due to wear and tear rather than the accidental damage that really happened.I am still fighting it. They left my family without heat and hot water before Christmas when it was sub zero. I eventualy told them I would have to pay up front and have a new boiler installed, which the assessor sanctioned IF the old boiler could be examined. A plumber arrived and simply stood next to it and I now have a letter which states they will not… Read Full Review

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★☆☆☆☆

“Virgin home insurance, what a mistake I have made...”

Written on: 26/07/2010

Virgin home insurance, what a mistake I have made there! Had home emergency cover, told this covers plumbing. Went downstairs at 6am, wated coming through the ceiling, phoned emergency number - doesn't work. Finally got through to main centre at half eight, told this wasn't an emergency, just wear and tear, so wasn't covered for plumbing, just water damage. Got a quote, which they then phoned the builder and knocked him back by 25% (and it was such a reasonable quote in the first place, we… Read Full Review

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☆☆☆☆☆

“I would never recommend Virgin home insurance. Had a...”

Written on: 05/08/2008 by vanderfoz (1 review written)

I would never recommend Virgin home insurance. Had a claim for the first time in November 2007 and still waiting for my flooring to be settled (august 2008). Gave me £147.50 to replace laminate flooring with me to pay £100 excess on top. Went to shops listed in brochure, every one laughed at me when told them i had £250 bugjet. Sent 3 quotes in, still waiting to hear, ringing twice a day, holding for several minutes each time. Said they would ring me back, never do. Be warned:Dont… Read Full Review

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★☆☆☆☆

“I am currently in dispute with Virgin Home Insurance...”

Written on: 01/11/2007 by calsey (1 review written)

I am currently in dispute with Virgin Home Insurance after they said I owe 2 months on a policy I cancelled at the end of September 2007 and expired on 1st October 2007. They have tried taking money from me 3 times and incurred charges once as i caught the last two. Virgins' answer is they never received a letter and no phone call was logged to cancel it. They also say if I send in a new home insurance they will back date it and refund bank charge but as I don't have home insurance they will do… Read Full Review

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