When I took out the policy for our vehicle the premium was competitive, however when I added an experienced driver on to the policy for 14 days it cost almost £100! It was to cover an experienced driver aged 33 with a good driving history and their own vehicle. I spoke to a manager and most of the cost was the RAC's own admin charge. Also you are not actually insured with the RAC it would appear they are really just a broker issuing policies for other companies. I feel misled and would not have taken out the policy if I had known. My previous insurer charged £30 for 30 days, i will not renew with the RAC.

After a shunt from behind, I called the Claims Number. A sympathetic operator took all my details and advised me of my right to compensation for whiplash or other injuries. He then passed me to another department. After repeating all the details, it dawned on me that the first operator was a Compensation Claims firm, not the Insurance Company at all. THIS WAS NEVER MADE CLEAR. After two more calls from them, I realised it was an accident compensation solicitors firm who would take a percentage of any compensation I received. They were only interested in encouraging me to make a claim for any ache or pain I could imagine I had. HOW DARE RAC MAKE THEIR NUMBER THE FIRST TO CALL when I was vulnerable and shaken? (The actual Insurance company - Premier - was fine. It was the RAC as broker and the courtesy car firm - nothing to do with Premier - that were trying to exploit my weaknesses.) I was entitled to a courtesy car (nothing to do with Premier - this was an RAC add-on, it turned out). The car firm tried hard to trick me into hiring an expensive car that would be paid for by the other party's insurance. This was not made clear, and the distinction between a courtesy car and a hire car was deliberately blurred. (If my claim had failed, I could have been responsible for a large hire bill, but this was never mentioned.) Auto-renewal is the default position, so that if you suffer from illness or forgetfulness they just keep taking the money until you tell them to stop. I will never use RAC again. I am shocked at their sharp practices, which are in my view disreputable.

I have been a RAC member 22 years. I got quotes from an internet company for car insurance. I purchased the policy. They then asked for proof of NCD, which I provided by email. They would not accept it as it was password protected ( password provided) so they asked for insurers details etc so they could verify themselves. I did not ask them to do that. They later said it was my responsibility to provide details of NCD and they offered to contact my insurers as a favour only and chose not do do so even though it was them who suggested it. To cut a long story short: lots of problems: incompetent staff, very long waiting on telephone, communication problems, staff clearly not able to look deeper into a matter and simply look at the last bit of correspondence. Something that was so straightforward was made into something quite complex. This is worse than Indian call centres! I would never buy anything from a company that so much is intent on making things difficult for their customers. Following this have also cancelled my RAC breakdown. You may ask why I did that after 22 years of no issues there. The answer is they showed their true colours and I rather stay clear. My advise to anyone is there is better out there. Dont be fooled by their gigantic name that has been earned through the loyalty of customers who they so disregard.

I insured my car with RAC chepest on compare the market web site etc. However as they did not receive my Direct Debit mandate due to the postal backlog(winter conditions)they just cancelled my insurance policy without even informing me!!luckily i telephoned to check they had received it and then they told me, Yes they had received it but was 2 days late! you cant speak to a manager when you have a complaint, the call handler Jordan was great and very understanding, however had to keep putting me on hold so he could go and ask a manager, not his fault i know.
the overall reason for my comment is dont bother picking the cheapest quote you obviously get what you pay for!Direct debit should have been set up over the telephone!!

I've had RAC insurance for two years, all fine and dandy until I bought a second hand 3 litre coupe, and the price went through the roof. I'm in my 40's with 5 years or more no claims. I queried the price with the customer service person just in case they thought my car was gold plated or something... the assistant seemed totally disinterested and couldn't seem to offer an explanation as to why the premium had rocketed or why the premium was on average £200 more expensive than competitors on like- for- like policies.