Natwest Advantage Premier Bank Account

Natwest Advantage Premier Bank Account are absolutly brilliant. Very helpful, although they are often trying to sell you something. Yearly review to explain all the benefits, I simply don't have time to read all the blurb, so having it explained and suggesting the ones you will use is ultra useful. Can use a auto-transfer deposit account so you are getting some interest on any balance.

I had a Natwest Advantage Premier bank account, and it took me a long time to try and close the account. I found Natwest were useless at dealing with complaints.

I have been a customer of NatWest since I was seven and got the piggy banks, and as a student they were top notch. However, since they persuaded us to "upgrade" to Advantage Premier their service has been simply terrible. They lost us £686 in interest by delaying our mortgage by ten weeks as they couldn't get my name right! They never sent us information about services, their communication was terrible and their "personal service" non-existent. To cap it all they charged us £195 per year. We have had to take our complaint right up to the financial ombudsman as NatWest complaints system was pathetic. Avoid at all costs!