Finnair Reviews

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Finnair
★★☆☆☆
2.3
36.0% of users recommend this
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Latest Reviews

“Finnair sucks - period ! Avoid it”

★☆☆☆☆

written by bnMcCartney347 on 18/12/2016

Customer service is terrible If all goes well, no issue, then you don't notice it, but still get lousy food, no inflight entertainment or anything else, also they charge you for everything even water , worse than Ryanair ( but Ryanair sells you 1£ tickets not 1000€ ones!) On a recent flight, connecting via Helsinki, the connecting flight was cancelled. That's when you see what material customer service is made off. - first no info, even the gate lady ( finnair employee) didn't know - then no announcement, flight still showed to be leaving at scheduled hour despite being 45 min past - the gate agent told some passengers it was cancelled and rumor spread - next issue, getting on another flight. Finnair transfer desk now tells all 30-40 passengers that this was not a Finnair flight but some tuck-tuck dmall operator so not their problem! Amazing! All tickets are issued as Finnair- really not customers problem if they then outsource their responsibility- only when facing an angry mob of 30 complaining passengers outraged by their attitude did someone accompany the group to another service desk. There these friendlier staff issued jotel vouchers and rebooked on nect morning 0800 flight- good enough! Right? In your dream - attempt to check in early Sunday morning at Helsinki : the booking on 0800 flight is not there! Of course! Again passengers there ( fewer as not everyone arrives at ssme time) are again being told that it is not Finnairs problem- as people are outrage - a superbisor arrives- she is a real piece of work- rude and impolite to customers- when someone protest that this is unacceptable behavour - no threathening behavior just stating calmy these facts - she threathen to call security on the guy- total soviet police state attitude - contemplating things as i was neatimg the general service desk- i realized that this eill probably not work out too well and i will be stuck all day in Hel...( tul tuk outsourced airline had only 1 flight a day, evening).. So i bought a ticket on Norwegian at own expense on flight leaving 1,5 hr later. Smiling staff, cheap price, free wifi, no problems, good attitude. The main take away: - finnair takes no responsibility to fix and deliver what they sell you ( expensively)- that's a resl brand killer- ok problems arise it happens but you expect the airline to own up to their responsibility - you're in the service business! Well not Finnair - the company culture is totally customer unfriendly from impossibility to reach someone on phone, which they charge you 1€/min in waiting time too, to totally rude and obnocious ground staff! Which furthermore are rather incompetent as totally unhelpful in most issues apart from tagging baggages ( cabin staff are better but i believe it's probably because they outsourced cabin staffing to some lower cost asian snd /or spanish providers and they are happier people by nature?) - seriously- Finnair is toast in the long run -

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“Baggage Damage Not Resolved”

★★☆☆☆

written by PWMED on 10/03/2016

Flights were fine, damage to baggage was the issue, After reporting damage at Heathrow I wrote to Finnair as follows. "Prior to departing Singapore on 05 Feb we booked in four pieces of luggage on AY82 booked through on AY831 from Helsinki to London. Following arrival at Heathrow we found our four bags left unattended by the belt despite the fact no other bags had reached the belt. We immediately noticed the two smaller bags had been damaged beyond repair, photographs are attached. Please note these bags were less than two years old and in perfect condition when handed in. We contacted Global Baggage Solutions who act on your behalf. They agreed both bags were damaged beyond repair and informed us if it had been any of the major airlines involved they would have been able to immediately replace our bags but Finnair refused to do this. Instead we were informed they would send a damage report to you following which we would have to submit a claim on our return home. Each of these bags cost us some US$260 so we are therefore making a claim for US$520 against Finnair, please inform us how you intend paying this." All we have heard to date is "Thank you for your feedback. Your opinion of our service is important to us. Your case number is XXX . We are currently experiencing some backlog. We are sorry for the delay in replying to your feedback. Thank you for your patience!" We were told at Heathrow with other airlines our bags would have been replaced there and then but Finnair refuses to do this. For now it seams they are just ignoring my claim.

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“Moody Hotesses, Old Planes”

★☆☆☆☆

written by Ashleygno on 04/02/2016

Helsinki to Tokyo: Be careful, they code share with JAL & BA. No where near standard of these airlines. Budget airline. No sprites available on long haul. 5 Euros for G&T Stern staff, old plans. Not comfortable. Be aware of code shares.

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“Dont fly Finnair”

★☆☆☆☆

written by PBD1 on 18/12/2015

Unless you enjoy spending close to an hour on hold and thereafter being told that nothing they can do after changing one of two passengers booked on the same flight to another airline - then Finnair is the airline for you. Silly mistake on my part expecting service anywhere close to Singapore Airlines.

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“Worst customer service I have ever experienced”

★☆☆☆☆

written by 70Tobin on 18/02/2015

Last fall, I purchased plane tickets for a family vacation. Unfortunately, my father-in-law had to have surgery and was not able to fly. We tried to cancel his ticket with Finnair repeatedly, and were told that they were not going to be able to refund his ticket under their policies. While that was frustrating, I was pleased to discover that I had travel insurance through my credit card that I can use to receive a refund for his ticket. However, to make a claim against the insurance, I need some documentation from the airline. Now, Finnair is informing me that they will not provide me with the documentation without charging me for not only the documents themselves but even the phone call! This is completely unacceptable and I will avoid this airline like the plague going forward.

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“Good to fly from Helsinki to US”

★★★★☆

written by AlfGo on 29/01/2015

I can recommend this airline for the flights between Finland and US. I see a lot of negative reviews here and cannot tell anything about other destinations. But I found their plane clean enough, there were no delays or other things that could bring negative impressions.

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“DOUBLE BAD LUCK WITH FINNAIR JUST IN ONE DAY”

★☆☆☆☆

written by on 22/09/2013

DOUBLE BAD LUCK WITH FINNAIR JUST IN ONE DAY You see, my older daughter, Ksenia, is disable person of 15 yr old. And she had to pass thru very serious and painfull surgery in Helsinki in September 4 2013. That's why I, my wife and my younger daughter ( 1 yr and 2 months) accompanied during her stay in hospital in Finland. For Ksenia mobility we have big Pixi model stroller and for my younger daughter - standard small baby stroller (Brio brand). Having check-in Moscow on Septemer 1st we got the permission to use the stroller of my younger daughter to the entrance of airplane. And the representative of Finnair at Sheremetyevo airport also advised us that she put into the system the permission to use the small stroller of my younger daughter to the entrance of airplane of our wayback from Helsinki to Moscow. And upon check-in on September 22d at stand No.217 the representative of Finnair didn't allow to keep stroller for my younger daughter with us - up to the entrance of airplane although my younger daughter is unnder 2 yr, we got the permission as I advised the above, we have disable older daughter in her big stroller and other belongings. Moreover there was no airport stroller in close vicinity. And I was really flubergasted that the said representative granted the right to keep the stroller for the pair with older kid and bigger stroller. Also I would like to stress impoliteness and not friendly attitude of Finnair rep at Helsinki airport. And we have to use not comfortable airport stroller for my younger daughter. And I passed the appropriate claim to Finnair staff upon departure to Moscow. Unfortunately it was just the beginning of our really bad experience with Finnair. As I told before we left the special stroller of my older daughter at the entrance of airplane and I was assured that we receive it upon our arrival to Moscow Sheremetyevo. But we didn't get it just because somebody at Finnair team didn't send it with us. Let's imagine - we have Ksenia after serious surgery which was only 2 wks before + my younger daughter + many suitcases, I ordered the taxi to 13:20 Moscow time. And my poor older girl had to suffer during 2 hours by desperately waiting if Finnair deliver her stroller... And it didn't happen ! We spent a lot of nervus to wait for nothing... To resume all my family really dissatisfied by so-called Finnair service and especially their real attitude to disable person.

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“Delay, terrible service and more.........................”

★☆☆☆☆

written by on 24/08/2013

I would not recommend anyone travel on your airline, unless you fix your LONG HOUR delays to Asia, bad services and old aged aircraft. I mean how could you be ranked 4 stars on Skytrax, you are totally overrated.

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“Hot flight, old airplane, not many snacks...”

★☆☆☆☆

written by on 07/08/2013

My husband and I got a long distance flight with Finnair. We had never flight with them but we had great expectations. First of all, when we got in the plane ( it was quite an old plane, never been in such a plane in my life before), it was really hot so I asked the staff to put on air conditioning. She said in few minutes they would. But all the flight (10 hours flight) was so hot I couldn't sleep at all and couldn't stop sweating. Then, it took quite a long time for them to turn off the lights so I asked for an eyemask and they said they didn't have any. They only gave us a pillow and a blanket and earphones. It was the first time that I hadn't received an eyemask in a long distance flight. Not only that was enough but they didn't gave us any snacks at all. From dinner the next meal was breakfast. I was hungry after several hours without eating nor sleeping. Furthermore, if you wanted to ask something to the staff, they rarely were in the ales. Neither my husband or I had ever had such a bad experience in a flight. We will NEVER fly with finnair again nor recommend it to any of our friends. It's really worth it spending a bit more money and flying with any other airline, no doubt about it.

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“Pretty nice flight, terrible customer service”

★★★☆☆

written by on 02/08/2013

I don't have any complaints about the flight--I flew economy and got a substantial, comfy blanket and a seat that reclines back really far. Probably the best sleep I've ever gotten during a long flight. Flight attendants were quite friendly. The food was a cut above most economy meals, too! Entertainment selection was quite good. The service on the ground, however, sucks. They bury their customer service number on the site (never a good sign), and you need to be a member of their loyalty program to get free 24/7 service--otherwise it's limited hours, long waits, and crazy expensive! The woman who answered me was so RUDE--she raised her voice with me when she asked for my ticket number and I said I didn't know how to find it, and she wouldn't tell me. She just kept asking for it over and over, getting angrier. Unbelievable! I used to work in a call center, I'd have been fired on the spot if I dared talk to a customer like that, sheesh!

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“Finnair is a rip off ”

★☆☆☆☆

written by on 05/06/2013

i missed a 25 mins past midnight flight through confusion over with the dates. Finnair cancelled all my on going flights including my return flight in 4 weeks time. i had to pay twice and at a more expensive rate. Dont fly Finnair they rip you off

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“Making bad situation whorse”

★☆☆☆☆

written by on 07/04/2013

Three of us bought tickets from Finnair. Our connection flight was late about 10 minutes on arrival to Frankfurt leaving us only 50 minutes between flights. We rushed from one terminal to another passing security and passport control. We were at the gate about 2-3 minutes after closing while plane was still at the gate and connected by the tunnel. Of course they couldn't let us on board. We explained the situation later at the counter desk, but we got reply that 45 minutes is enough and we had 50 between flights, so they just canceled our tickets including return tickets and asked 750 EUR to put us to the later flight that day only to get to Helsinki..

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“Very happy”

★★★★★

written by on 25/03/2013

I'm a happy customer. Helsinki airport is really easy. People on a board and at the airport are very noce. I would definitely recommend and will use them again.

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“Shocking customer service at Helsinki airport”

★☆☆☆☆

written by on 17/02/2013

Had a very pleasant experience with the Duty Manager at Helsinki airport on 12 December 2012. There was some confusion over my ticket - not caused by myself - and rather than show any decent level of service, the duty manager used it as an opportunity to vent all of her anger out on me. The most memorable quotes from her were: - I'm tired of dealing with customers like you all day - I can see it in your eyes that you are lying to me - yes, I could help you, but I won't As a business traveller making 40+ flights per year I am absolutely stunned that I was treated this way, and by a supposedly senior member of staff. I will start formal complaint procedures but doubt anyone will listen to my side of the story, they have a bad reputation for always defending their staff even when they have been secretly filmed giving terrible service (used to be on YouTube).

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“Not happy and won't fly Finnair again”

★☆☆☆☆

written by on 11/01/2013

I received 0 communication about cancelled flight (even though they had three different contact details of me). No apologies when I turned up the scheduled day and they told me I had been rescheduled on the day after. Manager would only tell me that I (my printed itinerary) was wrong and the system right. No service offered, had to travel back three hours home to return the next day again. And I had to push it to use THEIR phone to ring their OWN colleagues at the Finnair customer service (which took them 10 minutes to find their own number), they would have let me call the finnair customer service with my mobile/pay phone. Finnair Germany (where I had to board) blaims Finnair Helsinki (who cancelled the flight) who blaim Finnair Singapore (where it has been booked). At plane shocking service and facilities. One toilet for the whole one lane of the plane (in economy class). So for an interncontinental economy flight of 8 hours with only 2 toilets is slightly tight. You don't want to see the toilets after an hour or two anymore. Stewards only willing to serve you with a deep sigh if they are having their break (their break schedule is unknown to me as a passenger)... just asked for a cup of milk for my daughter. Airplane not clean, found food left overs between seats. And so on, and so forth. First time, but no more Finnair for me, I rather pay a bit more. Only one compliment, to the business class ground stewardess at Dusseldorf Airport, she tried all her best but I reckon her hands are tied within this tpe of organisation.

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“The worst worst worst airlines ever. They never answer...”

★☆☆☆☆

written by on 18/06/2012

The worst worst worst airlines ever. They never answer their international help desk phone center (it costs more than 3 euros per call) and they never answer our questions through email. And I wanted to change my date for my very short flight within Europe, and they charge me over 100 euros. I will never use this Airlines again and people might use this because it is cheap, but don't, there is a reason why it is so cheap.

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“Flight Cancellation without any reason”

★★☆☆☆

written by ajain98 on 12/05/2012

Hi I am booked on your AY0022 flight from New Delhi to Helsinki and then to Copenhagen on 8th June 2012.... I am shocked to understand that your airlines has decided to cancel the mentioned flight without any proper reason... When i booked the flight, i was getting an alternate flight at a difference of about 20,0000 INR, however now, when i change the flight the same ticket is costing me about double to what i paid to you guys... Also i cannot travel on any dates apart from 8th June since 9th i have to board a cruise from Copenhagen and before 8th i cannot go... I am surprised, how an airline like finnair treat a passenger like that...

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“Finnair customer service is terrible”

★☆☆☆☆

written by on 30/03/2012

Awful to deal with, no response to emails, impossible to call at reasonable cost as international calls are capped at around AUD$5/min Australian office is not equipped to deal with any questions that relate to points etc... The company has not progressed with the time - I will never fly with them again

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“Finnair Staff Lies & cheated passenger”

★☆☆☆☆

written by ChanWingHungMark on 20/09/2011

The annoucement for boarding was called and I was on the way for boarding, a Finnair staff (groud crew) approached me saying "wheeled" baggage is not allowed even though the weights & dimenions were within the limit. She took my baggage and transferred it to checked baggage with a receipt saying that Finnair is not responsible for the extra checked baggage. (Of course I am not aware of this condition since it was such a rush) I did ask how about the other passengers, she said she will remove all wheeled baggage, and no wheeled baggage allowed into cabin. Which is a lie, there is no such rules within Finnair airline. When I get on cabin, I found other passenger having wheeled baggage wihtin cabin and I asked the flight crew, they told me there is no such rules, there were lots of room (storage) for the hand carry baggage. I was cheated! Unfortunately, the "extra checked baggage" did not come together with the same flight, by the time the baggage shipped to me, the baggage was unlocked (lock removed) and of course valuable item lost. I wrote to Finnair, yet they did not response to the issue of their lies & miss-behaviour which caused the lost.

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Guest's Response to ChanWingHungMark's Review

Written on: 24/07/2012

My two children just left for Hungary from Canada by Finnair. His carry on wheeled suitcase (within in the checked baggage limit) was refused.
He had no choice but to take things out of his suitcase and put them in his pockets. He forgot his wallet of cash for his one month trip.
By the time we went back the baggage was gone to handling.
Once he arrived in Hungary ALL of his money was gone. It was well hidden and nothing was disturbed. SOMEONE must have seen the money on the xray and opened the case and taken it. Now he is a foreign country with no cash!!!!
We too were so surprised and so rushed, we were stupid enough to forget the money. We thought it would be safe. We do not know who is responsible but this whole situation could have been avoided.
Finnair says their policy is backpack and duffelbag only !!!! No one tells you this

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“Finnair 'flying cages' (B757-200) -Never again!”

★☆☆☆☆

written by Investigator on 08/09/2011

This is the first transatlantic fligt that I ever experienced with such an intense pain. Here's why: Finnair management took a very controversial decision to transform what used to be a charter flight, into a regular scheduled flight, by luring customers with a price that was a few hundred dollars better than the competition. In doing so they decided to use some very outdated equipment such as the B757-200 airplane, that comes in an intesely packed layout. As a consequence it was the first time, on a transatlantic flight, when I was asked to check in, also, my carry-on luggage. The given explanation, for this, was that the flight was very crowded (indeed it was!), thus one could check-in only a small backpack or such. No whells carry-on briefcases were allowed (even if they complied with the cabin carry-on standards). Therefore I had to check in my carry-on and be left without my reading materials and music player for the whole flight. The flight left late and the food and so-called entertainment were terrible. Some very limited choice of drinks were available, only, when the so-called food was served. Any beer or 2ml hard drinks costed 5 euros. The biggest pain was the lack of legroom that is difficult to cope with on such long flight. Intersting enough on shorter distances, in Europe, they fly with newer planes that do not apply any carry-on restrictions and have even better food. As it seems, the Canadian customers do not really matter, however their money is good (for Finnair) when they come packed as sardines. To conclude I would never take Finnair on this route unless, possibly, a miracle would happen and they would get rid of these vetust planes that reached their end of life a few years back. Please spare yourself from such an experience and better spend some extra money for a decent flight.

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