I visited the Torquay store today The manageress & her colleague extremely helpful and friendly Thankyou

I bought some items online and part paid with a gift voucher. The items were returned through accidentally going to wrong address, however, the payment was cleared through my bank so they had the money, they could have issued me a credit note, especially since I ordered replacement items. But their rules say the money has to go back to the gift voucher, which obviously I didn't have nay more. apparently you're supposed to read the small print. So now they've just kept my money. nice racket! luckily, it was only a small amount, but it would have been the same if it was £100 or £200. Bad system.

Wanted to buy plain £6 tee shirts as I do each year size has been changed from small -ex large they are now 12-24 and much smaller sizes come on Bon marche let's go back to the original sizing I can no longer buy my favourite t shirts and I have heard the same comments from other members and I buy and love your clothes and the assistants are brilliant in gravesend and art dartford

What a horrible Nottingham store. Bad management and like a jumble sale. How she became a manager is anyone's guess. Will shop elsewhere in future as the clothes Are poor quality in comparison to even primark!! Donot recommend at all.

Iv shopped at Bon march for a long time from being in my twenties .even then some of the clothes were for older people.but when David Emmanuel collection came in it was fashion for every one.iv moved from my home town to midlands but iv found fashion as gone back to been for more older people again I'm not young now but not old and would like more up to date fashion not short tea shirts longer tops nice denim skirts but not short .i will never stop shopping there but please up date fashion

Customers are given Spend & Save cards which are stamped by the till staff for each £5 you spend instore. When a card is full with ten stamps you present it to get £5 off a purchase. My wife filled up three such cards during the year but when she handed them over for part payment on a garment she was told she could only use one card per item (I witnessed this). Her response was to choose two cheap accessories that she only had to pay a tiny bit extra for with the cards, that way she got all of the discount she was entitled to in one go.

I wanted to purchase the dust coat (David Emmanual design) I required in my size. I went into Doncasters store and they did not have it in my size. 

Bought a top in Hounslow store, within 2 days went to exchange with the smaller size, the shop assistants were so rude and said the top smells like curry, it was not smelling at all.

I was given a top from bonmarch for xmas the price tag was cut off as it was a present it is to big for me I took it back to shop in sheerness and they wouldnt change it as the tag was missing rubbish who gives a present with price tag on it I will never go in that shop again now I will have to take it to a charity shop hopemy granddaughter understands

Bonmarch are stating that they are offering 20% off everything from their online store and also from their flyers mailed and emailed but this is not correct. I attempted to make a purchase using the code but it did not take 20% off of everything. Please make sure that you check your discount.

I visited this particular store at Hounslow High Street today. I was busy browsing through their collection when one of the staff member pointed out humbly to me about the unattended ceiling work above me. She also pointed out at the "wet floor" sign board put down on the floor to indicate the unattended ceiling work. i said thanks for her concern and continued with my shopping when i heard somebody commenting. it was the store lady saying commenting loudly that why cant the customers cant see the sign board displayed on the floor. i chose to ignore her remark when i heard her saying that the customers visiting the store need to be given the "specsavers" coupons to help them look better around. i was utterly shocked at the kind of remark passed at me just for being more engrossed in shopping than being all geared and alert for the "danger zone". So next time if anyone is going to the shop please dont forget ur safety gears or else the store lady might pass another remark at u....

Beware when you purchase clothes from Bon Marche. Whilst on holiday near Chippenham I bought one skirt and two tops totalling £72.50p. When I got home I had to refold the tops due to storage space and on doing so noticed that there were several small marks on the plain top. Unfortunately I had removed the tags but had the card and till receipt. When I returned to the shop the assistant had a job to notice the marks and I had to point them out to her. She politely informed me that because I had removed the tags then she could not refund or replace. When I challenged this I was further informed that I could have worn the top. This was in front of several more customers and very embarrassing. I had purchased the clothes on Monday afternoon and returned the top on Wednesday lunchtime and had certainly NOT worn the top. The Assistant Manager was called, examined the top and in the process with her finger had caused one of the marks to snag. She further supported what the assistant had said and refused to refund or replace. Not the policy of other stores so take my advice and see that the assistant thoroughly checks whatever you purchase from Bon Marche before you buy it. Don't get caught or better still don't shop there as I will be advising my friends not to do. Disgusted and humiliated I left the top on the counter and left. Never again.

The shop in Market Harborough is lovely and the staff are very pleasant, but you urgently need to install another till, one till is nowhere near adequate for the amount of customers, I have lost track of the times I have put my purchases back and walked due to the length of queues and time it takes to get through the till, it's a shame as the quality of the clothes are first class - Bon Marche please take note, install another till before you lose customers.

Item ref: SOO28086043LAV95 - Purchased this jumper for a gift at Christmas. My daughter was thrilled and wore it on Boxing Day whilst out at a sports event. When she took off her coat it was covered in fluff from the jumper. She decided it would be better after the first wash which she did the next day. Unfortunately the jumper is still the same making it impossible to wear. I took it back today with the receipt and was told it wasn't faulty just the type of material!!! and was refused a refund. Not happy and will not use the shop again. The assistant admitted her daughter has one with the same problem not that it helps me with £24 out of pocket. I will be making contact with head office to see if this is how they run their business. Need to have a warning about this material on the garment.