Bon Marche

I visited the Torquay store today The manageress & her colleague extremely helpful and friendly Thankyou

I bought some items online and part paid with a gift voucher. The items were returned through accidentally going to wrong address, however, the payment was cleared through my bank so they had the money, they could have issued me a credit note, especially since I ordered replacement items.

But their rules say the money has to go back to the gift voucher, which obviously I didn't have nay more. apparently you're supposed to read the small print.

So now they've just kept my money. nice racket! luckily, it was only a small amount, but it would have been the same if it was £100 or £200.

Bad system.

I often visit Bon Marche at Flowerland Iver Buckinghamshire.

I have voiced my STRONG UPSET at Bon Marche PRESSURISING their staff to get customers to complete reviews as it is HARRASSMENT of customers NOT by staff but vicariously by Bon Marche HQ.

Today,(11June - Sunday), I visited that Store again and bought some lovely items.

When I visit there on a Sunday, the same lady is almost always in attendance solo, she is just great. 

.She has always been very nice, kind, helpful,effecient AND professional.

She handed me an invitation to do an online survey with the opportunity of winning free outfits from Bon Marche. I told her that did not interest me, but as I have been so well looked after by her ALWAYS,(vigilant yet not intrusive),I told her that I would give feedback. Truthfully, I don't think Bon Marche appreciate how good and professional their staff AT THAT store are.

Wanted to buy plain £6 tee shirts as I do each year size has been changed from small -ex large they are now 12-24 and much smaller sizes come on Bon marche let's go back to the original sizing I can no longer buy my favourite t shirts and I have heard the same comments from other members and I buy and love your clothes and the assistants are brilliant in gravesend and art dartford

What a horrible Nottingham store.

Bad management and like a jumble sale.

How she became a manager is anyone's guess.

Will shop elsewhere in future as the clothes

Are poor quality in comparison to even primark!!

Donot recommend at all.

Iv shopped at Bon march for a long time from being in my twenties .even then some of the clothes were for older people.but when David Emmanuel collection came in it was fashion for every one.iv moved from my home town to midlands but iv found fashion as gone back to been for more older people again I'm not young now but not old and would like more up to date fashion not short tea shirts longer tops nice denim skirts but not short .i will never stop shopping there but please up date fashion

Customers are given Spend & Save cards which are stamped by the till staff for each £5 you spend instore. When a card is full with ten stamps you present it to get £5 off a purchase.

My wife filled up three such cards during the year but when she handed them over for part payment on a garment she was told she could only use one card per item (I witnessed this).

Her response was to choose two cheap accessories that she only had to pay a tiny bit extra for with the cards, that way she got all of the discount she was entitled to in one go.

I ordered 3 shrugs which arrived quickly but one had a hole at the shoulder. After reading the returns policy which said I had to pay for return postage I drove to my nearest store, paid for parking and obtained the refund from the store but was told I couldn't order a replacement from the shop, it had to be online again and also would have to pay the postage again. Collecting instore means petrol and parking costs incur.

The current policy means no free replacement for faulty items. Beware!!!

I wanted to purchase the dust coat (David Emmanual design) I required in my size. I went into Doncasters store and they did not have it in my size. I asked when will you have this in stock (remember this is a new range so all sizes should be available) ''they did not know and didn't bother to find out) told me same as the online ''live chat'',  for me to try this item on I would have to order it and pay for it first!Remember I need to try two sizes on to see which is best so I would have to order and pay for two coats just to try them on. This is a ridiculous policy who buys clothes just to try them on Bonmarche? You should not be advertising you have all sizes. I traveled to the store for coats you did not have in at all, and not for the first time. Doncaster store has bad management. Going to go elsewhere now, terrible service.

Paid for goods on line £3.99 for quick delivery .they arrived 8 days later following my complaint through PayPal. No apology or reason given. Bonmarche have finally agreed to give me back my £3.99 but I think that is only because of paypals involvement. Terrible customer service and communication. Never again.