Aldi Reviews

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  • Quality of service

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Aldi

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Latest Reviews

★★★☆☆

“Aldi bread is never fresh”

Written on: 22/10/2021 by Marshalllf391 (1 review written)

Aldi is not my favourite supermarket but handy for some things however I never enjoy shopping there, it's rushed and impersonal and not necessarily such good value as you would expect. On the few occasions I have bought bread I've found it dry and only useful for 1 or 2 lunches. Latest purchase of 4 Italian Style Ciabatta rolls for lunch same day (89p) were very dry, they were well in date with four days before the BB date. The remaining 2 rolls went on the bird table. Added to the experience… Read Full Review

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★★★★★

“Prompt and courteous assistance”

Written on: 21/08/2021 by Bloggs123 (1 review written)

I very much appreciated the assistance I received from one staff member in particular at Aldi Port Macquarie yesterday when my shopping bag broke and the contents spilled onto the floor. Her prompt assistance helped relieve my embarrassment. Many thanks to the kindly staff member involved and to Aldi for employing such great staff who from my experience are always willing to assist… Read Full Review

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★☆☆☆☆

“Worst customer experience”

Written on: 25/04/2021 by EileenW123 (2 reviews written)

Two online messed up. Both items the delivery company Aldi chose to use sent emails giving time slot for delivery, both times it never turned up, or the next day or the easy after that. Both eventually had message saying failure but both items are still nowhere to be found (one last updated 1 week ago the other 2 weeks ago!). Customer services told me three times they chased the courier but they had to give them 2 or 3 days to reply and they would ring me back. The was no notes or history kept… Read Full Review

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★☆☆☆☆

“Produce rotten 1 Day after sell by date!”

Written on: 07/01/2020

NO such thing as customer SERVICE in this company! Aldi has no idea what customer service means! Bought a prepacked salad mix and when I went to use it 2 days later, it was rotten. Sent an email to them with VERY clear pics showing the rotten produce, UPC Code and sell by Date. I did this on the 6th, sell by date was the 5th. should not be rotten ONE DAY past sell by date and NOT OPENED before. Got a snarky, BS scripted response. It is insanely ridiculous to expect someone to take a taxi to… Read Full Review

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★☆☆☆☆

“Customer service non existent”

Written on: 24/06/2019 by boatmanoone (1 review written)

Do not waste time trying to contact Aldis. You will get a call centre in the Philippines. If you can understand them you are a genius. They know nothing about Aldis business in Australia.. I wasted almost an hour trying to get an answer to a simple question. Continuous loud music up to 5 minutes on each occasion waiting to get an answer or being transferred to another person who supposedly spoke better English. No luck. I finally asked to be transferred to Aldis and after another long wait was… Read Full Review

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★☆☆☆☆

“Food Poisoning - Supreme Pizza”

Written on: 20/06/2019 by Benson360 (1 review written)

Food poison... Supreme pizza, bought 6/19 and ate the same day - within hours there were races in my house to the bathroom. Use by date 6/23 - Mira Mesa Store, CA… Read Full Review

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★☆☆☆☆

“Dangerous Take Care”

Written on: 11/05/2019 by 1960Weaver (1 review written)

The fuel line is made of a clear plastic tube the material used is not recommended for petrol and if used will become discoloured and brittle. This happened to mine covering me and the hot machine in petrol. I have told Aldi but they didn’t respond. Avoid or change the fuel line… Read Full Review

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★☆☆☆☆

“Customer Service dealing with product quality.”

Written on: 11/11/2018 by 123dhills (33 reviews written)

When I did my usual shop I bought a bag of Dominion Jelly Babies at my local Aldi. In the bag I found milk teeth, these were alien for a bag of Jelly Babies. I sent the teeth to Head office Aldi Stores. I received a letter saying they were sorry I found a foreign body in my bag and along with excuses of how they try their best for this not to happen but it sometimes does. I would have accepted the long winded response if they had at least reimbursed my postage. Definitely not a customer… Read Full Review

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★☆☆☆☆

“Horrible for customers ”

Written on: 09/07/2018 by Fordhj488 (1 review written)

You never know what the price is until you drive to the store. Avacados were .49 sat. Today they was .79. Their produce rots within 2 days. They never have over 2 registers open even with customers 10 deep. I'll stick with food lion. They actually answer your phone calls… Read Full Review

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★★★★★

“Fajita wraps ”

Written on: 12/03/2018

Its the best wrap ever. Its to die 4. The priced are great, the costumer service excellent. Products are of good quality. I am most definitely recommending to a friend. It is worth visiting… Read Full Review

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★★★★★

“Organic products and gluten free”

Written on: 27/02/2018 by Dee.fl (1 review written)

I decided to try this store after it was remodeled. Once I got use to the shopping car system and the no bats, I actually prefer it. I love the organic products brand simply nature. The salad taste better than the more expensive one. I wanted to buy more organic but could only choose a couple of item. Now I purchase them all at Aldi. The gfree products are great too although the pasta took some getting use to. It could be a gluten free taste and not a g free brand taste. Also the cashiers are… Read Full Review

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★☆☆☆☆

“Aldi Italian Cuisuine Beef Lasagne”

Written on: 23/01/2018 by AndyBEssex (1 review written)

I have bought this product for a few years now and the lasagne was excellent in quality and value for money. I have on the last and final 2 purchases notice there has been a recipe change and the product looks very much paler than it was and the taste can only resemble what can be described as near vegetarian than beef lasagne. A shame as there clearly has been a major recipe change in the product, yet no mention of this on the packaging anywhere. Why is it that companies who produce products… Read Full Review

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★☆☆☆☆

“Gainsborough Lea Road Worse Vs Worse Poor Customer...”

Written on: 07/01/2018 by McConnelldq46 (1 review written)

Gainsborough Lea Road - 04.01.18 - 58 items The MAJOR gripe is 58 items hastily scanned through till in 3-4 minutes 04.01.18 14:07... on average, approx. 3.8 items per second!! Rushed out the store as well as four errors on the shopping receipt, one refunded by own action sought, two fictional items added to three where five items put onto the receipt and one item where the receipt shows a factual refund through till error. The bottom of the receipt asks for your opinion as to your shopping… Read Full Review

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★☆☆☆☆

“Sorry to bother you while you’re working?”

Written on: 21/11/2017 by 8Ralston (1 review written)

Every customer should be treated the same. The first customer to enter is just as important as the last one to leave. My daughter and I entered the store 15 minutes before closing. If it was too late for us to shop they should have said so or better yet locked the door so that nobody could enter. We felt good about the items we were getting and appreciated the value of the products. As we approached the cashier, she seemed annoyed by the amount of items she had to ring up. I’m used to being… Read Full Review

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★☆☆☆☆

“Leeds Regent Street ALDI Is this a way to treat...”

Written on: 08/11/2017 by GWReviews (6 reviews written)

I have been shopping at ALDI Regent street Leeds since its opening and found incorrect pricing and even missing pricing labels etc, while bringing this to the attention of staff I found shockingly rude and defensive behaviour from staff saying It doesn’t matter as long as the bar code is correct etc to I bet the price is there! angrily! Only to find the later person find it was missing and hand writing it on the shelf. On bringing this Very Rude and defensive behaviour and Misleading… Read Full Review

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★★★★★

“Fantastic”

Written on: 07/11/2017 by Ansley435 (1 review written)

Customer service at 64th and troost in kansas city is A1… Read Full Review

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★☆☆☆☆

“Bay Shore, LI Aldi Completely Ruined!!!!”

Written on: 09/10/2017

I've been shopping at Bay Shore Aldi for four years. Was always happy with the selection and prices. Fast forward to this weekend after going there after they were done renovating the store. A completely messed up and disorganized mess!!! Nothing is where it used to be, people bit&ching they can't find anything (me included), the same produce in every stinking aisle (chips here, chips and dip in the next aisle, chips in the next aisle but no dip, wtf?) Same thing with baby items, cleaning… Read Full Review

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★★★★★

“Can not fault aldi at all!”

Written on: 01/10/2017

Aldi is the best at everything,lovely clean friendy supermarket.There food is just top notch,so fresh and tasty.We are a family of 6 so quality and good value groceries is just what we need.Lovely friendly staff at the store in Bicester. Keep up the good work aldi!… Read Full Review

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★★★★☆

“Aldi 'Grandessa' smooth peanut butter”

Written on: 22/07/2017 by caveatemptor1955 (9 reviews written)

Aldi supermarket have reduced, i.e 'downsized' the size of (340 gram) jars of it's own brand 'Grandessa' (smooth) peanut butter. This was discovered after purchasing a jar of the product on 4 July 2017. However it is still labelled as 340 gram, and still the same price 0.99 pence. I wrote a letter to them about it and they replied by stating some gobbledygook about the jars conforming to an EU standard, relating to an average size of product over a range of the product. And nothing about… Read Full Review

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★★★★☆

“Aldi 'Grandessa' smooth peanut butter”

Written on: 22/07/2017 by caveatemptor1955 (9 reviews written)

Aldi supermarket have reduced, i.e 'downsized' the size of (340 gram) jars of it's own brand 'Grandessa' (smooth) peanut butter. This was discovered after purchasing a jar of the product on 4 July 2017. However it is still labelled as 340 gram, and still the same price 0.99 pence. I wrote a letter to them about it and they replied by stating some gobbledygook about the jars conforming to an EU standard, relating to an average size of product over a range of the product. And nothing about… Read Full Review

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