Marks & Spencer

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Marks and Spencer
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Asked by Shirleyrosie18 on 15th September 2017 Report this content
I wanted to buy a present for a close friend for his birthday on 15.9.2017.As we always shop at M&S we checked the website,and found a great present for him,it was the Reserve De Sours Sparkling Rose NV Magnam,at a discount price of £28.14 which was great.But when shopping at M&S in Milton Keynes we were told it was for delivary only,so cost another £4.Why do you advertise these items at a discount then charge for delivary ?  Have to wait till the 16.9.2017,so will miss his birthday.In future we are not looking on M&S website,we will look elsewhere. very unhappy.

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Answers (1)
Report this content Reviewifihaveto Written on: 19/09/2017
This is Very typical of M&S. They never honour their price and commitments. I am with you as well as I have not purchased a single item from them after the ill treatment I received from them and feeling cheated by this company. Honouring online prices or free delivery to store should be part of their services- they might want to listen to you , me and their customers in order to know how best to provide services - unfortunately that's not going to happen .All the best!
Asked by erikajhanley on 29th May 2014 Report this content
I have rather an unusual question: I took an item back to M&S Worcester on Friday 23rd May and because I didn't have the receipt with me I was given a credit voucher for £27.50. I returned to the store on Monday 26th to use to take advantage of a 20% friends and family voucher. When I handed in in the credit voucher I was told it had been redeemed. I hadn't redeemed it and was told they had no way of tracing this supposed redemption. I was obviously really angry and dismayed about this and rung the friend who had been with me at the store on the Friday when I was given the voucher. She happens to be an employee at the store and noticed that the original procedure had been unusual in that 2 credit vouchers had been produced and I was given the 1st one, so obviously something had gone wrong. I returned to store on Tuesday to ask for this to be investigated. I have not heard anything and phone calls aren't even picked up! I live 7 miles away from Worcester so each visit is costly. What is my position on this and furthermore has this happened to other people?  Thanks

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Answers (2)
Report this content 1katya Written on: 30/05/2014
I would try emailing them, and ask them to pass on your email to a manager ... I never ring with complaints anymore, unless it is a free number, as the customer shouldn't have to pay for the cost of complaint calls. Isn't it usual for credit vouchers to be retained or marked as spent when they are redeemed?
Report this content rayk43 Written on: 30/05/2014
It seems to me that M&S are refusing to honour the voucher without providing any substantial reason. Of course they will have a record of when and where the other voucher was redeemed, they just can't be bothered to find out. Emailing or ringing M&S is waste of time. They always respond to emails by telling you to ring in and when you do the people answering the phone are clueless and disinterested. In your position I would write to Marc Bolland M&S CEO asking for an explanation and pointing out that if you get no response to your letter you will ask your local Trading Standards Department to look into it. Be prepared to wait because M&S ignore letters for a while in the hope that you will go away and stop bothering them. Their customer service really is the pits these days. Good luck.
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