Took out a policy with carole nash and needed to change to a new one a few months in. Phoned and arranged a new policy was charged a cancellation fee on the day and paid for my new policy in full. A month later i get a letter telling me I owe nearly £70 for the following month after i cancelled it!!! I will not be using this company again

I have been with CN for years my bike and now my car. I went to cancel my car policy due to selling it and I was charged £50 for the privilege. £50, what a rip off for tapping a few keys. When I asked why it was so much I was told its in the policy and it was a charge to cancel the policy and let the likes of DVLA know. When I asked them if one of the staff was going to put £50 of fuel in their Jag and drive to DVLA to tell them it fell on deaf ears. To that end I will ring about and get my own insurance when my bike runs out Even D!ckTurpin had the decency to wear a mask when robbing folk

I bought motorcycle insurance 'on-line' received confirmation Email downloaded my insurance details and cannot find the insurance policy number or the certificate of insurance.Tried to contact by phone but waited 20 minutes till they closed but with no answer.

No reminder for the expiry was sent in the post and on the day after the insurance expired I got a call from some guy saying he was from Carole Nash and did I want to renew over the phone. Clearly I didn't but is this the way you do things and I have been a customer with them for over 10 years!!

Tried to get bike insurance based on online quote. Found it very good , fair price, good content I called to confirm all the online details and were quoted over £40 more so was advised to proceed online to get quote as they could not offer that deal over the phone. I could not proceed online so called again for advice but they could not find my details on system although I was at payment stage. Then I was told that the first agent should have been able to sort my quote but after spending another 20 minutes on the phone I was given similar price in the region of over £40 on top of online quote. The whole point was choosing Carol Nash because they offered a good deal online. I got so disheartened at the second phone quote having gone through the same thing twice wasting my time just to be told the same price so I just thanked them and hung up. A few seconds later I got a call from the same person asking if I just hung up on him and if he heard it well and I decided to go with someone else. When I replied he said that if I let him finish earlier he was going to give me a better deal but as I was going with somebody else he was wishing me good luck not even trying to see if I was interested . I do not think this is an acceptable behaviour. Especially that he was obviously not listening to what I said when I called back to ask for help with payment. He obviously taken it personally as he took the time to call me back and make a point whilst I was still upset. I really felt that the first agent was very polite although could not process my online quote. He was also very helpful up until the point I decided to leave it . It is a shame that he did not get the memo about working in the customer service sector . I would highly recommend to issue him with his job description and perhaps removing him from a sales role as people like him do not help the company to make money. What a disappointment. All I wanted just to get insured for the online quote which neither agent could do. On top of that I even got insulted. The only reason I do not rate this one star as it started out well. Never mind I am definitely going to buy insurance today it just will not be with Carol Nash .

Got my policy details wrong,in first instance gave me excess protection when I asked for helmet & leathers cover, They agreed to waiver the price difference (there mistake) and the free gift (allow 28 days delivery) I am still waiting for after 2 months!Used to be a good company but it seems to have gone downhill now doubt very much I will renew!

I delayed my renewal until the last minute, as I was about to change one of my bikes, only to discover Carole Nash had renewed my policy automatically and charged it to the card I had used a year previously! I rang the office to get the changes done, to be informed it would be necessary to cancel the policy, get a refund, (which would take at least a week!) and start again. I did renew over the phone but received no paperwork - so rang again... My policy had NOT been renewed at all. I had been un-insured for a week, but did receive a weak apology. NOT impressed.

Did an on line quote for someone and received a quote of £97.00 TPFT. When rang to take up policy, then quoted nearer £200. Queried quote from online and then they back tracked with poor excuses about slight errors and requoted £107. How can there be so much differnce??

Received my renewal on 17th May, stating it would be due for renewal on 4th June and that 'to save you time and effort we will AUTOMATICALLY RENEW YOUR POLICY'. I realised on 14 June that I hadn't received a new Certificate of Insurance. Phoned them the same day and was told that 'although my policy was set for auto renewal, for some reason it hadn't taken place' Just as well I wasn't pulled over by the Police then and subjected to the humiliation and inconvenience of having my bike taken away!!! No satisfactory explanation as to why it had happened. I was put through to new business where the poilcy was set up again, but using a different insurer to the one on the renewal. Really not very impressive...

£25.00 admin charge when you change address, beware. Not all insurers charge for this.

I have been with Carole Nash for 20 years. I have just been charged £25 to change the address on my policy. Come renewal time I'm off to another company. they do not deserve any loyalty.

Used Carol Nash for a new Bonnie on the recommendation of the dealer. Price was cheaper than Bennetts and there were some extras. Had a minor bump (while parked) 10 months in. They took my roadworthy bike to their garage in Essex and expected repairs to take 4-6 weeks but refused to provide a replacement vehicle. After a series of loud phone calls with their file handlers I had them return the bike the next day and got a local firm to do the repairs.

Tried to insure classic bike at an agreed value. Told they could not agree a value unless i took a policy out prior to agreeing a value.If they did not agree the value that independant valuers had told me,Then i could cancel the policy at a cost to me of £25.00.All i wanted was for them to send out an agreed value document for me to fill then and send back with photo's and independant valuation documents. From this they could agree or disagree to the value prior to insuring the bike. They would not budge,so i went to footman james with NO HASSLE!!!!! So be carefull.

No problems with Carole Nash til today when I cancelled my bike insurance after only 3 weeks as I sold the bike...

I am now going to have to to pay them MORE for the cancellation than it would have cost me to insure the bike for a WHOLE YEAR!!

Just a warning guys & gals, don't sell your bike til your insurance is about to expire.

You're OK if you cancel it within the first 2 weeks though apparently, little consolation to me.

Apart from all that the staff were really nice!