Laptops Direct Reviews - www.laptopsdirect.co.uk

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★★★★☆

“After Sales Technical Support”

Written on: 21/03/2014 by EllieMcNeil350 (1 review written)

I had some problems with my ASUS Vivobook- the touch pad was very sensitive and the screen was zooming randomly. I could find no way of stabilising the screen. I spoke to a guy who took about an hour to research into this and called me back when he had all the information. It was quite a tricky one to solve as the software turned out to be hidden away and not in the usual places. He solved the problem that I would never have been able to resolve. I had previously phoned ASUS who were no help… Read Full Review

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★★★★☆

“Good Service...Great Price”

Written on: 25/01/2014 by GeofD (15 reviews written)

After falling foul of another internet company, (see my review) ordered a 20" Lenovo Think Centre All in One, at a good price. Delivered next day, and as up to now, it is perfect. Only gripe is that it has no Web Cam which I was expecting as the info on the spec is slightly misleading...but having said that, easy to pop down to a store to buy one... After the trials and tribulations of my experience with the other company, this was a breeze… Read Full Review

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★★★★☆

“Quick, cheap, good quality”

Written on: 20/06/2013

Ordered an Acer gaming laptop from laptops direct. came very quickly and was at a very decent price. great reviews on site led me to a good laptop and it works perfectly. everything I needed from them… Read Full Review

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★★★★☆

“Quick and easy”

Written on: 03/08/2012

I recently bought an Acer Aspire 5750G from this company and I was surprised at how easy and quick the whole process was. I had read some really bad reviews about Laptops Direct, but I am happy with my purchase. Placing the order was quick and simple, and when I emailed them on the day to check that they did indeed have the laptop in stock I received a prompt reply letting me know that it was in stock and on its way to me. I chose the next day delivery and received it by courier before I had… Read Full Review

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★★★★☆

“Great Product Delivery”

Written on: 26/08/2011 by johnbigby (2 reviews written)

I am happy with their product delivery service. i got my product on committed date in a very good condition. Still the Laptop has not given any problem. The performance is also good as i am a heavy user of internet so its suites me a lot… Read Full Review

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★★★★☆

“OK - I read all the issues with Customer service etc.....”

Written on: 01/04/2011

OK - I read all the issues with Customer service etc.. Quite scary really - as someone has said however if you dont have problems then you dont have problems!

Ordered an A2 grade Acer 533 for £175 odd (about £100 less than list) arrived next day and is damn near perfect (obviously been out of the box but no signs of software use - imperceptable scratches on lid which easily polished out).

I'll be honest I'm delighted and would use them again. I realise their customer services seem a bit cr*p… Read Full Review

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★★★★☆

“Very helpful on phone and keenest prices. Placed...”

Written on: 16/02/2011

Very helpful on phone and keenest prices. Placed order and it was only a few days late, but ther was heavy snow and I think it left them on time, to be fair. One parcel of software was missing and they gave me a slight runaround replacing it, but within a week, agreed it was their fault and sent it through, no bother. Quality of goods (new) first class with HP seals still in place. Forgot to ask for invoices - all still online 2 months later. Pretty pleased, altogether… Read Full Review

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★★★★☆

“While there are plenty of negative reviews here, I do...”

Written on: 27/07/2010 by AlexMenzies (1 review written)

While there are plenty of negative reviews here, I do feel its worth pointing out that I have used laptopsdirect.co.uk twice without any problem. Rapid free on the delivery both times (ordered Sunday night, delivered Tuesday morning on one and 3 days on the other). New OEM product in OEM packaging both times, and I poked around for some time and couldn't find anyone to beat them on price. I have never had to use their telephone/email customer service so I cant comment on that… Read Full Review

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★★★★☆

“bought a sony vaio from this company just after xmas...”

Written on: 13/06/2010 by ryan147 (2 reviews written)

bought a sony vaio from this company just after xmas 2009... the price was considerably lower than anywhere else, very competitive... delivery was also excellenet recieved within 2 days after ordering on a bank hol. didnt have any problems myself, but was a bit weary before ordering bcuz of some of the bad reviews.... overall good service… Read Full Review

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★★★★☆

“ordered vaio with that pre check inspection thingy....”

Written on: 28/03/2010 by HRQPK (1 review written)

ordered vaio with that pre check inspection thingy. Arrived on time-ish, worked, everything pre installed, and it was cheaper than buying direct from sony :/… Read Full Review

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★★★★☆

“I chose Laptops Direct as they were the only supplier...”

Written on: 26/03/2010

I chose Laptops Direct as they were the only supplier that had the exact make and model laptop I wanted in stock (Samsung R780 core i5 model). Despite some of the negative reviews I had read RE: unreliable delivery etc, I still decided to go with them.
I ordered the laptop (via phone) on a Thursday at about 11.30am, choosing next day delivery at £15.00. It is now 11.30am on Friday and my laptop is here - correct model, correct parts, everything as it should be! The laptop didn't come with any… Read Full Review

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★★★★☆

“I might have bought Anti-Virus package if I had been...”

Written on: 01/02/2010

I might have bought Anti-Virus package if I had been offered a choice ie. not just take-it-or-leave-it !
Otherwise happy with service… Read Full Review

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★★★★☆

“Sent an email with questions about the external DVD...”

Written on: 01/02/2010

Sent an email with questions about the external DVD drive - not really the right drive for the laptopp. Never reveived any answer… Read Full Review

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★★★★☆

“The laptop arrived early despite all the warnings of...”

Written on: 30/01/2010

The laptop arrived early despite all the warnings of delays from purchasing options. The arrival condition was good, and the laptop was ready to be used the minute it was powered up. The software update (part of the option) was completed. However, the user account was set up without my details in place which did cause some initial problems with the laptop. Perhaps, it would have been better if user account details were requested explicitly before the laptop was set up… Read Full Review

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★★★★☆

“SO far so good. I have the laptop about 2 weeks now...”

Written on: 30/01/2010

SO far so good. I have the laptop about 2 weeks now but ordered it before Christmas. It was approximately 3 weeks late, however there was the christmas rush and new year. The computer is running fine so far. it was a far better deal than buying it in the shops, saved about '300 on the model that i wanted. When i was purchasing it, there was a problem with the paypal and credit cards. the confirmation page came up to say that i hadb't purchased the laptop - so i started again. I ended up paying… Read Full Review

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★★★★☆

“What would have improved the experience would have...”

Written on: 29/01/2010

What would have improved the experience would have been info that delivery would be via Royal Mail which would have saved someone staying in all day after mail delivery had already taken place. This info could have been provided by email after item dispatched.
The info on website was clear enough and useful enough… Read Full Review

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★★★★☆

“Good service. Goods arrived safely on time, but I felt...”

Written on: 25/01/2010

Good service. Goods arrived safely on time, but I felt deliverya little expensive… Read Full Review

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★★★★☆

“great site, thanks for the laptop great value for...”

Written on: 22/01/2010

great site, thanks for the laptop great value for money. well definitly let people know about you website… Read Full Review

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★★★★☆

“Very friendly service on the phone and very helpful...”

Written on: 19/01/2010

Very friendly service on the phone and very helpful with choosing the right product. I found the website a little fiddly so a bit of patience is needed if you can't just call them up.
Considering we were pretty close to xmas and it had a 2-3 day delivery time the product arrived the next day off the order I made at 5pm the night before.
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★★★★☆

“I bought an a rated re-con and it arrived in the box...”

Written on: 19/01/2010

I bought an a rated re-con and it arrived in the box on tine and appears a very good machine as advised by your staff. Thanks… Read Full Review

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