Laptops Direct www.laptopsdirect.co.uk

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★★★☆☆
3.0
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56.0% of users recommend this
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“Avoid this disgraceful company ”

★☆☆☆☆

written by Jones7210 on 20/12/2023

An absolutely appalling company. I bought a used laptop from them a month ago. There was no OS on it. It was returned and they confirmed receipt. It then took over a week for them to "book it in" and nearly a week after that no one has looked at it. I have demanded a refund many times and am continuously being fobbed off by overseas customer service agents who are paid to mislead. I have just been told I must wait another 24 to 72 hours before this unfair case manager will respond to me. This company has caused me so much stress over the last month. I will never deal with them again.

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“Avoid at all costs”

★☆☆☆☆

written by Jacksongreaves on 19/12/2023

Avoid at all costs Zero stars if I could. Worst customer service I have ever received! Bought a "refurbished" laptop that had fans the sounded like jet engines when just browsing with chrome. After first restart it corrupted windows and never booted again. I returned immediately. They received the return over two weeks ago now and still no refund. Customer service are worse than useless and can't tell me anything other than "it's waiting to be checked". If it takes this long then you need to hire more staff. Completely useless. Would never use them or any of their other companies under the buy it direct Ltd banner. Do yourself a favour and but from someone else and STAY AWAY from the useless company.

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Asked by bobmon on 11th February 2014 Report this content
I was thinking about buying a laptop from laptops direct but on looking at the reviews I am having second thoughts. Has anyone had trouble with them?

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Answers (5)
Report this content GeofD Written on: 11/02/2014
I understand your problem...but all i can tell you is from my own experience everything went very smoothly. I did order over the phone explaining i was a little apprehensive .... but paid for next day delivery....and it was delivered, computer is perfect. Just be careful of a company called 'Save on Laptops' ...they are a complete shower ..
Report this content brixworth Written on: 11/02/2014
I have to say I have had no problem whatsoever with my Sony Vaio laptop, bought last year from Laptops Direct: it is working like new. I have posted this reply as I was asked to by The Review Centre, and it compliments my earlier post saying how delighted I was with the product, the price and the advice I received from Laptops Direct. 
Report this content amicuspro Written on: 11/02/2014
Definitely. Apart from the follow up e-mail trying to sell extras (which to be fair some may want), the level of after-sales care was appalling. I was branded a liar and they refused to investigate the issue, even after trying to escalate it to the managing director. All that came back was another stock response stating it must be our fault even though that response indicated that it could have been caused by something wrong at manufacture. Even taking the item back to the store met with a "customer service" guy who did everything to avoid dealing with the issue, including walking away while I was speaking to him (with no apology) to deal with someone (I suspect because they were about to give them money). Ignorant and rude, I would not buy from them again and would not recommend them to my worst enemy.
Report this content rcmundy Written on: 20/02/2014
Hello, I had some problems with Laptops Direct. I wanted some specific features and despite advertising this with the computer, the computer they delivered did not have the features. I thus sent it back for a different model which they said would have the features, but again this was untrue. i.e. they did not know the specification of what they were selling. Also, I didn't find this after sales support particularly easy, or very helpful.
Report this content janinebrighouse Written on: 22/05/2015
Yes nightmare stay away worst service Ive ever encounted.
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