written by Jones7210 on 20/12/2023
An absolutely appalling company. I bought a used laptop from them a month ago. There was no OS on it. It was returned and they confirmed receipt. It then took over a week for them to "book it in" and nearly a week after that no one has looked at it. I have demanded a refund many times and am continuously being fobbed off by overseas customer service agents who are paid to mislead. I have just been told I must wait another 24 to 72 hours before this unfair case manager will respond to me. This company has caused me so much stress over the last month. I will never deal with them again.
written by Jacksongreaves on 19/12/2023
Avoid at all costs Zero stars if I could. Worst customer service I have ever received! Bought a "refurbished" laptop that had fans the sounded like jet engines when just browsing with chrome. After first restart it corrupted windows and never booted again. I returned immediately. They received the return over two weeks ago now and still no refund. Customer service are worse than useless and can't tell me anything other than "it's waiting to be checked". If it takes this long then you need to hire more staff. Completely useless. Would never use them or any of their other companies under the buy it direct Ltd banner. Do yourself a favour and but from someone else and STAY AWAY from the useless company.
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