Not been to a Beefeater for some time, forgot my reward card and was told that it could be added online - wrong. Doesn't want to know. Tried to open "my account" - useless. Phoned Beefeater HQ for support, to be told (by an answer phone) that they no longer take calls about the reward card, that I should go online where everything can be sorted out - wrong. So I have an account I can't get in to, and no-one who can provide support. Poor job Beefeater, will be thinking twice about returning to any Beefeater. Plenty more restaurants about. Take note.

I booked a 70th surprise party and on the day, 1 hour prior to our arrival, the manager called to cancel the table and move us to a different venue since six of his staff had tested positive for covid (yet the restaurant was still open and serving food) . Had I of been more savvy I would have understood the politics behind why they had cancelled us. The restaurant manager, told me it was because six staff all had covid and couldn’t provide service to our party since along with acting as an independent restaurant they had to serve 70 people from their hotel as their restaurant was still open. After pressing he told me we could attend if I really insisted but he wouldn’t recommend it due to being a 70th birthday celebration (and being vulnerable in his mind) he would not attend in such a situation and they had to serve a hotel full of people ahead of us and only himself a kitchen manager and 2x 18 year old on staff so couldn’t serve us. He was incredibly sarcastic throughout his supposed apology. Had it or not been so close to my guests arriving I would’ve looked for someone else to go. I honestly had no choice. I spoke to him at 4pm and my table was booked for 5pm, He must have known earlier in the day that he would have to cancel the table and that could’ve given me enough time to make alternative plans. The table had been booked for two weeks. Having had face to face confirmation twice on 16th February and on 23rd February. I also received email confirmation of the table on 21st February and a reminder of the table the day before (25th February). He strongly recommended with his staff suffering from Covid he would suggest we go elsewhere since we were a 70th birthday party (and vulnerable). How could your restaurant remein open since six of your staff had tested positive. Previously my parents had been regulars of this establishment and have supported this restaurant weekly throughout COVID whilst they were open. My parents and I will never visit this restaurant again based on this experience and I strongly will recommend to others to avoid it. If you have a special occasion do not rely on this restaurant and venue. They will not be able to cater for you. Please put your trust elsewhere. I wish I had moved to just a takeaway from a local reputable place instead of trusting the beefeater establishment. In the future i’d never go there again.

excellent meal we had yesterday at the bull Swanley, excellent service from our waitress beginning with the letter Y and ending in a would certainly recommend this restaurant to family and friends

iI am a transgender m-f customer and was asked by a waiter( I was with my male friend) was the food ok boys. I said I am not a boy. The waiter said sorry sir . I said it is not sir it is madam. He said sorry madam. I feel beefeater staff needto do equality and diversity training . I am above average female trans in look and height and appearance-full makeup own long hair etc.

visited beefeater at yeadon stoops a fantastic meal. their beef, chicken dinner was really tastie as were the burgers and the kids meals. the starters and the desserts where great. we were served by a man who could not do enough for us. the chef was also fantastic. we will definitely visit again in the near future.

Beefeater St Ann Way, Gloucester We were staying opposite in the hotel which is affiliated to this chain of Beefeater. After a long day we decided this would be the easy option. Looking back on it being left standing at an empty desk to be seated should of sounded alarm bells but we where patient and after a long wait we were seated and placed our drinks order, 15 minutes went by and our food order was taken. After waiting ages for our drinks our starters arrived. My son ordered the Chicken meat balls which were awful, they were so over cooked they would have been more suited to conkers. Finally our drinks arrived .... The main meals were also so over cooked the meat kebabs were welded to there skewers and this was followed by a cold apple crumble to finish. When we went to pay the bill we told the waiter about how overcooked our meals were and his reply was "we have had a lot of complaints about the meat tonight and I imagine the skewers will not be on the menu much longer" I find it really sad these are the standards Beefeater work to and unfortunately we will not be visiting again.

My sister and I took our 'old Auntie' to the The Fountain Beefeater, Staines. Our waitress was exceptional. Brilliant Customer Service and did not rush us and helped with decisions, particularly for our Auntie. The meal was delicious and good value for money - you always know what you are getting at a Beefeater which is why we chose it. The children's meal our Auntie chose was still a bit big for her, but she managed to down some ice cream as a dessert.

roast dinner was awful, roast potatoes were oily and slimy , not crisp and dry. meat was not sliced, but looked like chunks of meat you put on a skewer and were chewy and tasteless, will never return.

The Bull in Swanley is ideally located. The food is good value with plenty of choice to suit all ages. The restaurant has plenty of space so seating is comfortably spaced and the decor is tasteful. Booking on line helps to secure table. Atmosphere good and relaxing. Great for last minute decisions to eat out. Parking is plentiful. Desserts are wonderful! Locally people eat at the Bull but I can confirm that the service lets it all down. Very slow with senior staff being very low profile and little urgency. We popped in a couple of weeks ago to have a quick mid week meal rather than cook and after two hours we choose to pay at the till as we didn't want to waste our hole evening having an unplanned meal. Tonight we arrived early with restaurant half full, a second waitress finally served our main course we waited and waited for the dessert menu but decided it would take too long so asked if we could pay at the till. Even when we politely explained twice to the senior staff member at the till she completely ignored our comment showing her lack of training and professionalism. We will probably try other local places for a while similar to increasing numbers of other locals. I have written in as I feel it is such a shame that the staff seem to have limited understanding how important good service is to customers. The Bull is renowned for slow service so please put it right as locally it was great to see a beefeater coming to Swanley. With increased speed of service I would definitely recommend.

We normally eat at Harvester but decided to eat at Beefeater Cross Hands Cheltenham what a mistake . My wife was told we could only be severed in the bar area no one came to take our Order even though the restaurant was only half full on placing order at the bar the bar man advised me to collect my own drinks from the bar and made me pay for every thing prior to being served when I order green tea I expected it to be served on a clean tea pot noir was brown with tea stain and when I complained your staff were ignorant and said all tea pots are brown stained and reluctantly changed it. We have now been waiting 40 minutes for our food and it has just been slapped on our table with out cutlery and serviette what a rubbish place never go here it's rotten and the staff

Five adults and one infant booked at the Miller's barn Nottingham last week .Two of the steaks were very tough and one was uneatable. Two puddings were also uneatable.The Apple and gooseberry crumble was almost raw and sour .We were all disappointed and will not return.

after reading that beefeater serves halal food without this info appearing on menus,i find this very offensive and will not be using beefeater again untill this is done an informed choice is a must for me and I hope many other concerned people although I have enjoyed my previous visits to beefeater I now feel that I must down rate my view

Visited milngavie beefeater ordered gammon steak with fried egg however I was informed they had no eggs someone needs to take a good look at this business this branch is going down hill fast

Booking fine! However served pepsi instead of coc though specifically said no pepsi. Dirty cup for tea also cup but no pot of tea!! Side salads contained black and brown rotting lettuce. Slow service with grumpy,totally indifferent waitress. Table extremely ++++ slow to be cleared. Yet for most of our meal we were the only people in the conservatory part of the restaurant. One manager started to defend the chef and the quality of the salad however thanks to a second male manager we received an apology and no charge for the meals. We have been to this beefeater for 30 + years. Until probably the last year we have had no complaints. However on our previous visit we were served disgusting vegetables with old old broccoli and hard browning carrots - even our replacement veg were the same. Something has changed dramatically. Does the food preparation meet Food Hygiene standards Will not be going back