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Latest Reviews

★☆☆☆☆

“Feel Cheated”

Written on: 01/02/2019 by dougalf (1 review written)

I would advise anyone wishing to renew a software licence not to buy a code from The Game in Birkenhead. As I have done for several years now I purchased a Christmas gift for both of my grandsons I requested a 12 month XBOX LIVE renewal for each of them. The assistant typed in a code, produced a printed renewal document which he put in a wallet. These were given to the boys at Christmas. Towards the end of January they tried to renew their XBOX's but they both failed. On checking the documents… Read Full Review

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Bobbyrr's Response to dougalf's Review

Written on: 03/03/2019

Yeah the customer service stinks

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★☆☆☆☆

“DO NOT USE GAME.CO.UK”

Written on: 24/01/2019 by PeterFleming (1 review written)

POSTED ON TRUSTPILOT DO NOT USE GAME ONLINE Had I read the other reviews on here I would never have bought from this shower! I ordered FIFA 19 Champions Edition (PlayStation 4) for £67.99 on the 14th November for my 12 Year Old Sons Christmas. On Christmas Night he returned from his bedroom with an empty box and exclaimed that there was no disc within. Thinking he had possibly misplaced it in the excitement to play it, I did a search of his room and saw there was indeed no disc… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 15/12/2018 by Jvincent999 (1 review written)

Ordered an xbox one console on black friday sale, was sent out following day (happy days) via Yodel (not so happy days) delivery was apparently refused, it wasn't, don't know where they tried to deliver to. It was returned to sender. After numerous conversations with online chat (won't go into details or will be here all week) they eventually received it back a week and a half later, asked for it to be sent out again (As I had been told I could do all along) only to be told (5 Days later after… Read Full Review

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★☆☆☆☆

“DON'T USE ONLINE TRADE”

Written on: 05/10/2018 by Halsey164 (1 review written)

DO Not use online trade-in... Sent off 6 games for trade, got an email to say one of the games (Resident Evil 4) was not UK made. Rubbish, I actually bought this particular game in my local Game store. They refused to give me money for the game and refused to return it.. Games was valued at £8 so I've lost that money. I won't be using this service again, sell on ebay or Amazon instead. Customer Service is much better… Read Full Review

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★☆☆☆☆

“Just awful”

Written on: 07/09/2018 by Jbjane (2 reviews written)

Appalling company. Will not get another penny from me ever! Preordered special edition nba2k for my son. Paid £85 for this edition and was meant to be delivered on release day...today. Not arrived. Customer service is a joke. Live chat advisor copy and pasted standard responses about delivery taking up to 3 days. This is not what you advertised on your website at time of purchase. Even an order costing this much can not be tracked apparently. Utter disgrace. Will stick with Amazon in future. … Read Full Review

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★☆☆☆☆

“You actually order disappointment.”

Written on: 24/03/2018 by RaiRai02 (1 review written)

GAME online. You would suppose that it's a good service. Right? Everything seems inviting about the site. The layout, everything. Well it's a good service, up until you order something. For example, I ordered Saints Row 4 Re-Elected. It said it was in stock, so I decided to order it. It said 2-3 working days delivery. Well mine took 14 days. But you would think it came. It didn't. Took them 14 days to email me saying:" It's not in stock". Embarrassing. For every story there is a moral, for this… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 15/02/2018 by Patience147 (1 review written)

On the 2nd February 2018, I ordered a Turtle Beach Stealth 700 for the Xbox One, for delivery on the 3rd February 2018. All would of been fine, if they handed it over to the delivery company, however this did not happen. So on the 3rd Feb, I phoned up Game, to find out what happening, they didn't seem to know (lol). I informed them, if it was not delivered on the 3rd February to cancel the order and refund me. The customer service person, said they was going to email the warehouse to find… Read Full Review

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★☆☆☆☆

“I so wish I had read these reviews before.......”

Written on: 07/12/2017 by CJM73 (1 review written)

I so wish I had read these reviews before I ordered with Game.co.uk, previously I always thought they were a great Company but sadly my own experience and reading and realising the familarity with the issues others have felt, highlights to me that there are some serious concerns. Like many I took advantage of a black friday deal and shortly afterwards received notification that DPD were going to deliver my package on the 27th November 2017. Alas it did not arrive, and stated it was still at… Read Full Review

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★☆☆☆☆

“Customer service is pathetic online”

Written on: 20/11/2017 by 418Maurer (1 review written)

The customer service has no telephone number and is pathetic to communicate with online. The chat system has you on hold for 30 minutes then crashes out The email back up takes days to respond whilst getting your issue wrong, like they haven't read your email at all! I will not deal with this company again… Read Full Review

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★☆☆☆☆

“Worst Company ever Avoid!!!”

Written on: 02/11/2017 by Joey31010 (1 review written)

Purchased football manager in store for my son without realising or being told by the sales staff that there is a new version out in a week. As the product is sold by activation code they do not offer exchange or refund under any circumstance- most unhelpful, unpleasant customer services staff I have ever dealt with. Basically I gave them £35 for nothing… Read Full Review

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★☆☆☆☆

“Worst customer service server, Birmingham Bullring”

Written on: 13/10/2017 by Gozilla (1 review written)

Very poor customer service! Pre-ordered the Snes mini for my cousin, however I never received a call or email regarding the Snes release date and collection time. I had to search various sites to get the direct number for the store because the number online takes me to an agent with a wait time over 20 minutes unfortunately. When I pre-ordered the console, the member of staff did confirm everything was fine after looking up my details on the system in July, as no date was confirmed for… Read Full Review

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★☆☆☆☆

“Unacceptable Service”

Written on: 29/09/2017 by NyasiaSloan184 (1 review written)

Unacceptable Service Terrible customer services. I Have not received my product, its now 2 days late. I was on hold for 1 hour 15 minutes yesterday before giving up and a repeat today. steer clear!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible waste of my time”

Written on: 27/09/2017 by Azaria158 (1 review written)

Ordering a PS4 console and game it let me pay then I got a sorry message, I wasn't sure if the order had gone through or not so spent 30 mins futily hanging on the phone got nowhere and had to hang up and will now have to keep checking my Bank statement and buy elsewhere I feel really annoyed… Read Full Review

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★★★★☆

“Nice Service”

Written on: 23/09/2017 by Ishm (3 reviews written)

I recived a great service… Read Full Review

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★☆☆☆☆

“Loyalty Points Farce”

Written on: 13/06/2017 by Minnar (1 review written)

Been loyal to this company since the 'Late 80s before the name changed to game. I.E. Electronic Boutique was one previous company they took over. When I moved to the town I live in now, they took my card and supposedly transferred my account details. Important to mind here - I have never had a loyalty penny from this bunch of rip off merchants. I bought my 1T PS4 from them as soon as they came out plus about £200 of games on that particular day. Bought 4 games last week and I notice when I… Read Full Review

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★☆☆☆☆

“International Buyers Stay Away”

Written on: 07/04/2017 by shakm (1 review written)

Ordered a steam link 22 days ago (the website states delivery in 3-6 business days). They don't provide me with the means to track my order and they haven't answered any mail i've sent them. At this point i'm truly worried that i'm not even going to get refunded… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 01/04/2017 by Janite (2 reviews written)

My son's order for PS4 was passed to a 3rd party from game.co.uk website. He paid for next day delivery which didn't come. He tried to complain to game.co.uk whose attitude is basically 'nothing to do with us, your order was passed to a 3rd party'. The whole situation is very disappointing. Despite passing his order to a 3rd party they simply do not care that it as gone wrong. Amazon wouldn't let their vendors get away with it but Game seem to think it’s Ok. Game.co.uk took his money… Read Full Review

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★☆☆☆☆

“How the hell do they sell anything with the high prices”

Written on: 28/03/2017 by LiamMurphy-Alt198 (1 review written)

Rubbish trade prices, no matching anymore, ridiculous prices on both new and preowned games, haven't learned from administration, boycott them and send them under… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 22/03/2017 by Kemi1hammersmith (1 review written)

Simple Avoid this company. Customer service team is very poor. Wake up people let start trading with another company that can offer better service same products. We spend lots of money with this company but we never get value for money… Read Full Review

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★★★★★

“very good service”

Written on: 29/01/2017 by ShyannMooney12 (1 review written)

Very happy with the company and products, friendly staff in store… Read Full Review

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