BHS

Recently had something saved in Lowestoft store for collection in period of Black Friday. When we collected the item it had a 30% reduction tag attached but when checking receipt after purchase had only received 10% discount. Staff made us feel as though they thought that we were not telling the truth and did nothing to check for the 30% reduction tag taken off the garment at the till. We had also intended to purchase circa £110 more of goods (gents & ladies coats, fleece & misc items) but walked out of store after the treatment that we had received. Went elsewhere to purchase similar items and as such BHS missed out on sales of over £100 because they were not willing to give an extra £5 in discount. Not good business I think and, despite the fact that we have shopped at BHS for over 40 years, we will never return there again. Have obviously passed on this bad experience to friends and family.

Why offer delivery and installation when the delivery men don't want to install the item. Why have a customer services department when all the staff seem to say 'Sorry but we'll get back to you in 48 hours' and don't. Why do you take money from hard working, honest people and treat them with such disrespect. My 75 year old mum bought an iron bedstead. She paid for delivery and for them to put it together. They delivered and just went. Neither the delivery company nor BHS can be bothered to do anything about it. Numerous telephone calls, emails to BHS and still no outcome to this farce. Is she expected to sleep on the floor? Trading Standards have been advised and BHS will be done for breach of contract and we will be putting in a claim for damages. I know they don't care but then they are only weeks away from going bust so don't buy anything unless you can take it away immediately. This is a store that's been in our high street for years, they should be ashamed of yourselves. Everywhere I have worked if a we had an unhappy customer, we would listen and bend over backwards to sort out the problem. They should take some lessons from the likes of Waitrose and John Lewis, they know how to treat people. DO NOT SHOP IN BHS - DON'T SAY I DIDNT WARN YOU

I brought the ESME sofa from this store 2 yrs ago. After about a year it started to sag on one side. I contacted BHS who sent a chap round to take a look, he agreed that it was sagging quite badly but admitted that BHS would put it down to wear and tear, which they did. They haven't even offered to repair it. I live alone and don't have many visitors, so would have expected this sofa to last for many years. It now looks like its about 30 years old and looks very unsightly. BHS will not print my review, so hopefully this one will be seen. Steer clear of buying furniture from this store, especially the ESME sofa's which they are still trying to flog. Their Customer Service is truly appalling.

visited Colchester store recently for a refund I was treated badly cold horrible staff did receive refund after 15 minutes but manager was horrible and all staff ganged up on me I was told to leave other wise police would be called threatened to don't visit for a refund they don't like refunding faulty goods as my t~shirt was I was left crying upset this store hates customers and make their visit hell if return goods don't value customers don't visit

I visited BHS in Salisbury , I was served by someone who was quite clearly off his face, I think and believe this is truly unacceptable for a firm which prides its self on having good customer service. His behaviour was verging on disgraceful.

My friend ordered two wedding dresses and two bridesmaid dresses for next day delivery we're now 6 days on and BHS seem to have lost the order and can't offer any explination or compensation. ridiculous, they are blaming the courier but if they can't meet the promise of next day delivery they shouldn't offer the service! customer service was appaulling I'm surprised anyone still shops wit them.

in the cafe my husband ordered a cup of tea and some toast first attempt burnt it second attempt took ages to get it and staff was not wearing hat's place not very inviting at all will not be visiting again

I've waited 6weeks for an order. Managed to get through to customer service after being given the run around to be told my parcel had been delivered to Loughborough instead of Derby where I live.My granddaughter has given up hope of ever receiving her frozen hoodie.I won't be using b.h.s ever again. Terrible service

Barley silver scatter cushions have brown zips. Have been on to customer services who have informed me they can't do anything, as these are made with brown or black zips. These look horrendous . Have spoilt the whole appearance of the sofas. No one informed us of this when ordering. Automatically presumed that these would be grey. They aren't even concealed zips. They are well seen.

Please reply. Very disappointed customer.

Hadn't visited the store for some time so hoped to be both impressed by the clothes and encouraged to buy. No way! The same, tired-looking range of poor quality fabric. Only found one item that quite appealed to me - but no mirrors nearby. I only wanted to hold it up to see if the colour and style might suit. The nearest mirror was at the other end of the store. I was told they didn't tend to have mirrors as they had round pillars so couldn't put any on. Was also told there'd be mirrors in the fitting room. Obviously! The staff seemed indifferent and what struck me was how drab and miserable they looked too. Come on BHS. Get your act together if you want to attract, and keep, customers.