I tried to pay in £500 cash via the Post Office with my Cahoot/ Santander plc Paying In book and was refused even though Ive done this before. i was sent to a Santander Branch (who own Cahoot) and after queing 25 mins, them checking my details !!! .. they then said they cant find my account as its Cahoot ... even though it says Santander plc on the paying in book. I left the £500 on the Counter with the Paying In slip and told them to sort it. Big Mistake ... I satill have not had this £500 paid in over 3 weeks later. I refuse to make another 40 mile round trip and 20 minute walk to the Sheffield Branch. Ive trid calling Santander, the Branch, Cahoot, Ive complained to the CEO .... STILL NOT GOT MY MONEY. This Bank actually said Cahoot was not part of them even though Cahoot call from a Number which says Santander called you !!! Worst Bank Ive ever dealt with .... but that is also SANTANDER

I have had a Current Account with Cahoot for many years Unfortunately I had allowed my Debit Card to go out of date without noticing. I contacted their Head Office, by phono, in Bradford where I was told to supply copies of my Passport photo along with a invoice statement to prove that I lived at the address they have for me. I was also informed that I had not registered for online banking although I had used the account for the last ten years or so and therefore i had to obtain a security code to get into my account. I posted all the necessary details a month ago and still have not had any response and still unable to use my account.