Kenya Airways Reviews

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  • Quality of food

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Kenya Airways
Kenya Airways

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Latest Reviews

★★★☆☆

“Travelled April 2016. Comfortable seating. Ok in...”

Written on: 21/05/2016 by 254Lawson (1 review written)

Travelled April 2016. Comfortable seating. Ok in flight entertainment. Terrible terrible food (both trips) Delayed in Lusaka for 3hrs+ over an extra unexplained passenger on the flight. We were informed this was a safety precaution. After hours of boarding pass inspections, disembarking from the plane and standing on the tarmac under the blazing sun, the crew Realised later that the extra passenger had been there all along on the previous flight from Nairobi to Lusaka and had not been… Read Full Review

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★☆☆☆☆

“Worst of Africa”

Written on: 27/03/2016 by ojMorris275 (1 review written)

My journey from Heathrow to Nairobi in the new dreamliner In my opinion: the Air cabin crew were rude and surely, example I did not take breakfast so had no cup, when the attendant came round with tea, I said yes please, the reply was, you have no cup so you cannot have any tea, this was not said in a pleasant manner, then I was just ignored. That is just one example of the poor service provided. The food was just plunked down not quite thrown at you. Food quality and choice. Very poor… Read Full Review

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★☆☆☆☆

“AVOID at all costs!!! ”

Written on: 20/08/2015

If you wish to reach your destination at all, avoid travelling this airline!! Two cancelled flights, one with two hours notice and the other with no notification at all. We were placed on a completely different airline in order to reach our destination. Suppose that was 'helpful' in the sense that they got us to our designation by any means possible. No help what so ever with regards to claims on missed connection flights that had to be re purchased. I personally will never fly this… Read Full Review

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★★★★☆

“good value with no frills”

Written on: 19/01/2015 by MelD11 (1 review written)

Treat this like a bus ride and you will not be disappointed. Never had a problem with many flights from UK to Kenya. Only fault has been worn out seats on some flights - pretty hard and uncomfortable. food was passable, drinks were fine. Staff always polite and helpful… Read Full Review

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★☆☆☆☆

“No Brain connects Left hand With Right”

Written on: 27/08/2014 by loogoon (1 review written)

Last year Kenyan Airways cancelled flight resulting in 2 day layover on what was meant to be a 5 hour flight from Dubai. This was because the Kenyan delay missed onward connection. This information was given in the check-in queue! Hotel accommodation was sorted for only 30% of passengers; rest had to fight it out! Full circle- today. flight from Zambia delayed 3 hours to Nairobi, Kenya Airways advised by email...why? Do we all walk around connected on the internet! Why not use SMS like every… Read Full Review

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★☆☆☆☆

“Delayed baggage”

Written on: 25/05/2014 by 272Craig (1 review written)

Baggage delayed on flight from Amsterdam on 22May 2014. Turned up 36 hours later, no explanation, no apology. Had to phone about 20 times to locate it. Tracer website not updated at all and useless. Far from professional service. Do not fly Kenya Airways… Read Full Review

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★☆☆☆☆

“Terrible Airline from top to bottom”

Written on: 10/03/2014 by MMAfrica (1 review written)

I have been traveling to Africa for over 25 years. This is by far the worst airline I have ever flown. The incompetence starts with the CEO and migrates all the way throughout this airline. They stranded over 100 people at NBO with a 20 hour flight delay. The delay was due to having the wrong flight paperwork and their inability to fix the problem. Incompetence is a kind descriptor. Most people missed their connections to Europe and beyond. Kenyan Airlines made no effort to assist… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 23/12/2013 by Rmonster (1 review written)

This was the first time I had flown with Kenya Airways. The flights were booked for me as I was on an organised trip through a travel agent. On the way out my entertainment system didn't work properly. A fellow passenger asked the staff if they could do something in which the stewardess replied we will reset it. She didn't reset it. In general on the flight the staff were few and far between, seeing if passengers were OK and all them seemed unhappy to be there. It was quite depressing. When we… Read Full Review

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★★★☆☆

“Luggage Handling Is Crazy”

Written on: 21/06/2013

So, you're required to identify your bags before you get on the plane, and before they put your bags on the plane. You're supposed to identify them again when you get off the plane so that you can get them transferred to your next flight...but in between, in Nairobi, there's a disorganized mountain of luggage that holds your bags for you. I was getting back onto the plane and my bag was no longer with everyone else's luggage. Instead, I was escorted to an area under the airport where I was… Read Full Review

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★★☆☆☆

“Unreliable ”

Written on: 14/01/2013 by Annoyedfor5years (1 review written)

Frequent cancellations, inexperienced and unatractive inflight crew… Read Full Review

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★☆☆☆☆

“my nightmare travel with Kenya Airways”

Written on: 11/01/2013 by tayeudigg (2 reviews written)

I booked flights for my partner, my infant son and myself from London, Heathrow to Harare, Zimbabwe on Kenyan Airways with Flycheapest and it was not a good experience. The intial problem was when i tried to book my infant son and the airline kep referring me to the travel agent that had booked tickets for my partner and myself. they didnt want to book the ticket for some reason and kept saying I could book it on the day of travel which meant i was going to pay more for the ticket. Finally i… Read Full Review

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Arthemon's Response to tayeudigg's Review

Written on: 11/02/2013

Nairobi airport customer service and kenya airways: This is a shame for this country. I will never and never travel with this company or deal with them at any time. I was travelling with my wife, son and daughter (infant). we were transferred by ethiopian airline to kenya airways to get to bujumbura. Once in transit in Nairobi-airport, we were told to give our tickets to customer service so that they can give us boarding passes. To my big surprise this gentleman told me that he could not find my daughter in their system after several flights from Dallas to washington-to Addis Ababa(Ethiopia), she was an infant and had her own boarding pass. The guy told me that she needed to have a ticket for her own otherwise she will not travel with us, she was only 1 year old. We paid already with ethiopian airlines not a full ticket since she was an infant but taxes. This guy then told me that i must purchase a ticket, when I asked he told me 300 kenyan shillings and asked him how much will be in usa dollars and he replied 35 dollars,big lie!!!!. I did all this to get my daughter with me on airplane. and then to my surprise when i checked how much would have been 300 kenyan shillings i found out that i was not even a ticket because it could have been only 3.5 us dollars, what type of ticket from Nairobi to Bujumbura-burundi.It was simply a bribe. The guy produced and gave to me what he called a receipt. I will do my best to avoid Nairobi airport whenever I can and will advise whoever ask me not to. I have had so many stories from other people but never took it serious until it happen to me.

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★☆☆☆☆

“The Shame of Africa”

Written on: 11/01/2013

This has to go down as THE most painful flying expeience I have ever encountered. I flew with Kenya Airways once before (LHR-NBO) and thought I was just unlucky with a broken seat and a broken in-flight entertainment system. This time, I flew to BKK from NBO and it was a disaster. On paper, the flight time is perfect, leaving around midnight both ways and arriving at great times. You can enjoy the day knowing you can sleep for most of the journey. However, this didn't take into account the… Read Full Review

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★★☆☆☆

“we are UM's not adults ”

Written on: 05/11/2012

We (my brother and i) where flying from amsterdam to nairobi and we where put at the back where the food and toilet smels where. The tv whas not working and if a movie workt the screen was schivering all over. When we where there they put us in the executives lounge whith out a time when the next plane whas leaving (nairobi-lilongwe) after two ours we got on the plain it whas a bit better but my lite whasent working and you know. … Read Full Review

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★☆☆☆☆

“terrible flight with KQ - and terrible service”

Written on: 29/10/2012 by robwatson65 (1 review written)

the in-flight equipment was broken, and the staff did not care. The food was terrible. The staff did not respond to the bell, or help sort anything. I will avoid this airline from now… Read Full Review

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★☆☆☆☆

“An Embarrassment for Africa”

Written on: 24/06/2012 by FlyingChristine (1 review written)

Kenya Airways is probably one of the most appalling airlines I have flown with (on average I make 40+ flights a year) and its shameful they call themselves the Pride of Africa. They are hardly ever on time (the only airline to proudly boast on their website that they have a 54% 'flight on time' rating, i.e. 1 in 2 of KQ flights is delayed), delays of 6 to 8 hours are no exception on their flights within Africa especially the Nairobi - Lagos route (which I fly at least 6 times a year), ground… Read Full Review

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Guest's Response to FlyingChristine's Review

Written on: 04/08/2012

We went on family holiday in April 2012 from London Heathrow to Nairobi Kenya the flight was on time we were in economy class but had first class service, food was really nice had seconds.
Staff was friendly and helpful felt like we was in first class service.
We arrived in Nairobi on time and our connecting flight was not time as well.
And on our return flight there was a delay of 45 minutes, but still arrived back to London before scheduled time.
We enjoyed flying with Kenya Airways and made our holiday worth while. Though all our friends and family discouraged us from flying with them and on top of that no lagguage was lost.
Kenya Airways PRIDE OF AFRICA.......... ...

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★☆☆☆☆

“Rubbish”

Written on: 20/06/2012

They cancelled flight twice without notification and declared that I was a no turn up????? !!!! Useless people on the desk and customer service are just surly morons clearly getting paid to do nothing. This useless airline should be closed down. Pride of Africa. Gives Africa a bad name! No resolution no compensation. Be warned do not book pay a better airline or don't go at all… Read Full Review

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★☆☆☆☆

“chaos”

Written on: 12/06/2012

Kenya airways are just about ok flying in and out of europe and america as they have to keep to the regulations. flying inside africa is a different matter - flights get changed without letting you know, staff are completely clueless, there is no such thing as customer service or a complaints procedure. my latest hellish experience with them involved 24 hours in nairobi airport after there was a problem on the runway - it had to be closed for 5 hours to clean up - understandable. the chaos… Read Full Review

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★☆☆☆☆

“Appalling , Spirit of Africa, hopefully not!”

Written on: 09/06/2012 by paulwright967 (1 review written)

Flight from Kigali to London Heathrow via Burundi and Niarobi. I am quite realistic with flying, you get what you pay for etc. So, I found the inflight food acceptable and the inflight safety experts (thats what there now called or something like that) were adequate for the role. What was amazing was the sheer incompetence of the ground staff at Nairobi, we boarded a plane in Kigali and told that we had been checked in at Nairobi and just needed to get a boarding ticket as they couldn't be… Read Full Review

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★☆☆☆☆

“Shameful to call themselves the "Pride of Africa"!”

Written on: 01/06/2012 by jbphdelaney (2 reviews written)

We arrived at Jomo Kenyatta International Airport in Nairobi on May 24 at 7:00 AM. Our flight to Mahe Island, Seychelles was scheduled for 9:05AM. The gate attendants started taking passengers for our flight through security and into the waiting area at 7:55AM. We all sat around waiting. Finally, around 9:15AM, someone finally came to announce that our flight was delayed due to a mechanical problem, the plane was being refueled, and they were planning on a 9:30AM departure. At 10AM… Read Full Review

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★☆☆☆☆

“I discovered Hell, and it's called Kenya Airways.”

Written on: 17/04/2012 by annahlansdown (4 reviews written)

If only I could go back in time and buy a ticket with a better airline. This airline is the worst I have ever taken. I have travelled to over 65 countries in the world and been to many places, but this really takes the cake in the rankings of terrible-ness. Problems on the ground include: - cancelled flights - delayed flights - missed connections - inaccurate information boards - staff that consider their only job to get rid of you by whatever means necessary - normally by telling you… Read Full Review

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