Called at Shell in Helsby Cheshire on 06/02/19 4.30pm. I don't usually write reviews but the middle aged lady who was serving tonight is unbelievable. I live local, and every time she is working I experience queue's out the door - she can't get card machine to work or some such nonsense. Tonight she hadn't charged the chap in front for his shopping (he kindly informed her of this), so she spend ages trying to sort it out, getting extremely flustered and working at a snails pace. Then finally when she started to serve me you would think she could move up a gear, instead she excused herself because she needed a break and went to blow her nose. I was stood there after a hard day's work whilst she slowly took deep breaths and wiped her nose. I have never been served by anyone who can work so slowly. Shell needs to witness it for themselves to believe how bad she is. Customers...we have lives to live and don't want to spend ages waiting to be served. My teenage son referred to her as an 'old lady' she's younger than me but gives the impression of a totally incompetent feble employee.

We use shell garages regularly and while holidaying in Queensland we needed to fill our car up and use the bathroom facilities.But to our disappointment there was no bathroom facilities to use. I had to walk across to the shopping centre in the rain and wait under shelter to be picked up. My family were unable to get their car out due to vehicles parking behind them and I could not wait for them to go around the block to pick me up. All the other garages we went to had facilities that you could use when filling up the car. To be told that you have to cross the road to use the toilet is disappointing and for some people it could be a real embarassment.

Form many years now we have stopped at the Shell station in Davidson Sk, This washroon always has at least one stall(urinal) closed, and looks like it has not been cleaned in a month. A little paint and cleaning would go a long way to omprove the appearance. There is also a resturaunt attached to it???

Staff can't be bothered. Went in again this morning, bought over £100 of fuel. Visa card went through reader and wasn't read, twice. Then the reader declined the card. I asked the sloppy and stupid-seeming dark haired girl "What now"? She said I'd have to get someone else to pay over the phone, and that "You can't leave" (oh yes I can). I was about to give details and leave anyway, when luckily the card reader read the card, and all was well - except that having had very poor service there before, and been offended this morning by an offhand and rude person - again - I shall not be using any Shell station at all this year (2013). 17/Jan/2013 08:55

its seems always busy these garages..but still they r serving only one till...its realy time consuming i won' t recommend shell...

After trying to pull off the A14 i was stuck half on and half off the A14 in rush hour on the slip road to the garage. Lorries missing me by inches because x2 stupid foreign lorry drivers had parked where they should not have chatting in the garage and blocked access. The attendent was too busy chatting to his friend inside to help. For 10 minutes i had cars beeping at me and taking emergency action to miss my car. Lets just say i thought i was going to get hit and killed. I was flashing the attendent but he just could not be bothered. Talk about complete and utter lack of health and safety.!!!!!! Keep away from this garage... Fenstanton where they just can`t be bothered.

The fuel was marginally higher in cost than one or two local Shell garages, but I was low on juice, so I pulled in. The wife thought it would be a good idea to put the car throught the wash, so i bought a Bronze car wash token as well.

Not a good idea. The car wash was void of soap - just water coming out slowly from the nozzles. After drying off, my car was coverered in residues. In fact it looked worse than when it went into the carwash.

The nub of this is that the member of staff insisted upon dragging me outside to watch another car go through the wash. No soap again, jets just spluttering. He assured me that this was OK/normal (apparently I'm an idiot). He didn't speak very good English so continuing to compalain was approaching the inevitable conclusion - call the Police and spend all day pointlessly arguing over a car wash. He eventually issued me with a 50% discount on the next wash. Pointless unless they have it working properly.
I won't be going back again. Shell - sort your staff out or pick them more carefully.

My husband and I paid a substantial amount to have our Subaru Forrester converted to LPG last summer and I am absolutely dumbfounded as to why there are hundreds of fuel stations that still don't supply it.
Besides it being more environmently friendly, it has reduced our fuel bill by half, but even though there is a Shell fuel station on our doorstep in Rowlands Castle, we have to travel about 10 to 12 miles up the A3 to Petersfield to buy the LPG, (from a BP station).