Fraser Hart Reviews

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Fraser Hart

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Latest Reviews

★★★★★

“Excellent Customer Service”

Written on: 26/11/2021 by lindah88 (1 review written)

I have never purchased any jewellery from Fraser Hart until today, and will be doing so in the future The person I dealt with in the New Square branch made my shopping experience extra special He went above and beyond to assist me in my purchase Thanks to him: you are a credit to Fraser Hart… Read Full Review

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★★★★★

“Above and beyond”

Written on: 09/09/2021 by Restoredfaith (1 review written)

I am writing to say that after having been in the Fraser Hart store in the Thistle Centre in Stirling it has restored my faith in customer service. She attended to me and was so considerate and caring I could hardly believe it I was in a store at all. Its been a long long time since customer service was at such a level so it would be remiss of me not to let it be known and recommend this particular store. If only every store had just one of her in them the shopping experience would be amazing… Read Full Review

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★☆☆☆☆

“Poor quality white gold ”

Written on: 10/06/2021 by Kjh67 (1 review written)

DO NOT buy any white gold rings from Frazer Hart. We paid 4K for my engagement ring and after three months the ring was yellow gold at the back. Frazer Hart told us that white gold looses it colour and we will have to have it re plated a couple of times a year. We would not have bought a white gold ring if staff had told us this at the time of purchase! Unhelpful and condescending staff who sent the ring off to an independent jeweller who apparently said it’s due to heavy wear! The manager… Read Full Review

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★☆☆☆☆

“cheap, unreliable vendors who lie”

Written on: 15/10/2020 by AbigailHanna238 (1 review written)

I wish I had read some of the reviews on here, or really I wish my fiancé had as we have had a terrible experience with a Fraser Hart engagement ring also. My partner proposed October 2019 with a lovely intricate ring with lots of little diamonds in. By the end of November 2019 two of the little diamonds had fallen out so we sent it to get fixed. It is now October 2020 and I still do not have the fixed ring. My partner called once a week for 8 months to get updates on the ring, we were told… Read Full Review

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★☆☆☆☆

“I would give this joke of a company 0 stars if I...”

Written on: 25/02/2020 by Alan85323567 (1 review written)

I would give this joke of a company 0 stars if I could. 2 months ago I took my breitling watch into the Plymouth drake circus branch. I have done this many times for a battery replacement they send it away and it usually cost £100. I paid a £45 pound deposit. A few weeks later I was called by a young lady saying that the watch needed a full service at a cost of £440. I was not happy but I did agree. I went in this morning and got charged £600!! They said that the glass had been replaced and… Read Full Review

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★★★★★

“Fraser Hart in Shepherd’s Bush”

Written on: 18/02/2020 by GeorgeTBeckyC (1 review written)

The person I dealt with at Fraser Hart in Shepherd’s Bush couldn’t have been more friendly, accommodating and helpful. He ensured our experience of choosing our wedding rings was special and exciting. Most importantly, for us, he made time for us, he was patient and seemed genuinely interested in what was such an important moment for us. Couldn’t thank him more for this afternoon… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 12/02/2020 by Chaim426 (1 review written)

Absolutely appalling service. Ordered a Cartier watch strap for my husband’s Christmas present 2019 and wrong strap came that wouldn’t fit a child’s wrist ! Ridiculously small for a gentleman’s watch . Had to reorder and now been told wrong strap came again ! They are blaming Carter! Can understand human error once but not twice! The customer service department is about as useless as the staff that work in the Branch . Would highly recommend staff training course !… Read Full Review

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★☆☆☆☆

“Unprofessional, disappointed”

Written on: 03/08/2019 by Quentina334 (1 review written)

I recently visited the Brent Cross branch of Fraser Hart to look at a new Rolex. I had previously bought both mine and my wife’s Rolex from that particular store over the last 3 years with no issue. On this occasion I asked one of the sales assistants if I could try the watch on to which she replied that she would have to ask her manager as it was a gold piece. This confused me as I have never had to get the managers approval before, especially after spending in excess of £40k In watches in… Read Full Review

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★☆☆☆☆

“FRASER HART BROKE MY ENGAGEMENT RING”

Written on: 22/04/2019 by DannyMcCann241 (1 review written)

Went in there today to look at wedding rings. They then offered to clean my engagment ring whilst I was looking at wedding rings. After looking at my engagment ring (which is very intricate), the sales assistant then said she would just clean the diamond and won't buffer the band as she didn't want to crack it. She then came back a short while later where she apologies because she actually decided to try and buffer it and then it cracked!!! I went in there, hoping to come out with a wedding… Read Full Review

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★☆☆☆☆

“If you are getting married, go elsewhere”

Written on: 09/10/2018 by SpongeParr (1 review written)

Had an absolute nightmare with Fraser Hart. Took my fiance shopping to find her proper ring (done the cheaper one to propose, in case she hated it) and she found one in Fraser Hart that she loved. Ordered it and then when it finally come back, it was the wrong size so they re sent it off again. After about 6 months, the ring had started to come part. We sent it back and they didn't know what was wrong so they replaced it. Now, after 1 year of having it the whole stone has just fallen out!… Read Full Review

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Annoymous226633's Response to SpongeParr's Review

Written on: 24/01/2020

Hi
I’m having issues with clasps and stones falling off (1st time after a month of wearing, 2 years on I’m on my 3rd problem with ring) Yet to be offered a replacement and looking at having to pay for these repairs. Advised it was probably accidental damage which is not true. Curious if your problem ever got resolved?

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Spongeparr's reply to Annoymous226633's Comment

Written on: 27/01/2020

Hi, no they didn't resolve it as such. They repaired it at a charge to us and then we got insurance on it elsewhere.

Good luck and I hope you sort it. How they can say accidental damage that soon after you buying it, when they should be designed for life.

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★★★★★

“Amazing Swansea Store”

Written on: 30/04/2018 by McLeod102 (1 review written)

The sales girls team I found to be very helpful and what a lovely atmosphere as soon as you walk into store, could tell they all get along and enjoy what they do. Friendly hello straight away and nothing's too much trouble, will definitely come again and use as jeweller for future family purchases, thank you again… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 24/01/2018 by wcMcDowell59 (1 review written)

I recently scratched my wedding ring quite badly & couldn't work out how i'd done it. I initially had a quote from a different jeweller to have it polished & was told £40 with it having to be sent away for two weeks! I then enquired at the Fraser Hart branch in the Queensgate Centre, Peterborough & was quoted £10 and it would take an hour. I left the ring & returned after the hour to find my wedding ring looking brand new and no trace of any scratches. I was extremely satisfied. Several days… Read Full Review

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★☆☆☆☆

“NEVER AGAIN !!”

Written on: 12/01/2018 by Jaliyah258 (1 review written)

My husband bought a tanzanite and diamond white gold ring for my 60th Birthday,costing £599.00.The ring was purchased 13/112015.I didn’t start to wear it until December and only for special occasions.Mid January,the centre tanzanite stone fell out,and was lost.I took the ring back to FH to have it repaired.I took the ring back to FH every 6 months to have it checked.Again the ring was only worn for special occasions.The ring was last checked in August 2017.The first time I wore it after the… Read Full Review

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Simonowen_'s Comment

Written on: 30/04/2018

I think you should do your research before purchasing certain gemstones.
You really can't compare this gemstone to a ruby ring or your wedding rings.
My point being there are different ways to look after different gemstones - however stones don't just fall out of rings for no reason, if your first repair was free then you can't just expect them to repair it every time you mess up your jewellery haha

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Lagos17's Comment

Written on: 30/04/2018

I did not “mess up” my jewellery.The ring was on my finger for 20 minutes,after being checked whilst walking to a restaurant.It had not been worn for several months.Maybe you should do some research to advise how to walk with a ring on and not touch anything to avoid the stone coming out ha ha

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★★★★★

“Stress-free and super professional!”

Written on: 03/01/2018 by ElleDavies (1 review written)

Went into the Bluewater store today to buy a wedding ring. We were so impressed with the knowledge, professionalism and friendliness of the staff. The sales assistant really listened to what we wanted and showed us a great selection of rings without overwhelming us. I’m very pleased to say that I skipped out of there (literally!) having bought my dream wedding ring!… Read Full Review

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★★★★★

“Simply the best”

Written on: 07/12/2017 by EdithSlattery365 (1 review written)

I wanted to write a review after the fabulous service I received from the store manager at Bluewater. I have always been welcomed in to store by the friendly staff. I needed some help with purchasing a watch and he couldn’t have been more helpful. He went over and above from the initial point of contact to safe delivery of the watch. I will definitely be returning to Bluewater for our next purchase and would recommend friends and family to go there too. Thank u for ur outstanding service… Read Full Review

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★★★★★

“Excellent Staff”

Written on: 19/11/2017 by Harvey_Johnstone (1 review written)

After my visit to the Fraser Hart in Westfield White City, I felt very satisfied and comfortable with what watch to buy for my parents. The courteous and gentle lady was there to guide me on a range of Swiss watches and helped me come to my conclusion to buy a two twin Gucci, male and female, for my mother and father. She was knowledgeable and worthy of a great future in her area of expertise. I wish I knew her name so I could give a more direct review! Dark brown long hair - all I can… Read Full Review

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★★★★★

“First class service”

Written on: 19/11/2017 by AmarisBlackburn (1 review written)

I cannot reccomend highly enough the Plymouth branch of Fraser Hart. I recently bought a beautiful diamond bracelet with some Inheritance money from my dad and the lady who served us made it so very special for me and the bracelet is absolutely beautiful.Then a couple weeks ago my husband bought me a TagHeuer watch and one for himself and again it was made very special for us. we werent rushed or talked into buying them and we were delighted with our purchases. All the staff in the Plymouth… Read Full Review

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★★☆☆☆

“Engagement righ ”

Written on: 15/11/2017

Very poor customer service, worst I have ever experienced. Today myself and my patner visited the Cardiff store to have my engagement ring changed to a bigger size. The women who served was very rude and not very helpful. We both felt that she was looking down on us that we weren’t good enough to be in the store. Couldn’t give us a lot of information on how to move forward in helping us. I wouldn’t recommend them to anyone. Very disappointed… Read Full Review

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★☆☆☆☆

“Do yourself a favour and give Fraser Hart a wide berth...”

Written on: 11/11/2017 by Miya73 (1 review written)

I had been working very hard & my husband was away so I thought I would go into Cambridge for a walk round, I haven’t been there for over 5 years. I wasn’t really looking for anyhing but as I walked past Fraser Hart a pair of earrings caught my eye. For some reason I thought it was Ernest Jones which I have bought a few lovely things from in he past, probably because I think Ernest Jones used to be where Fraser Hart is now. Anyway I asked to see them and they really were lovely. I… Read Full Review

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Simonowen_'s Comment

Written on: 30/04/2018

Why didn't you check the product before buying? Your fault you had to make another trip.
Seems they did all they could to help you.

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Gaultier's Comment

Written on: 30/04/2018

Because the salesman checked the hinges himself and said they had a good secure closing on them. I didn't think it neccessary to question his opinion, after all it's his job to check all is OK before he makes a sale. Yes on hindsight I should not have trusted his opinion and checked for myself.....lesson learnt. What's it to do with you anyway?

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★☆☆☆☆

“Poor quality product and shockingly poor customer service.”

Written on: 08/10/2017 by qgProctor318 (1 review written)

My engagement ring severed on the band after less than a year through no fault of my own. The manager was argumentative and totally incapable of appreciating our reasoning - i.e. They are meant to last decades and not months!!! No sense of concern or apology from her. Awful woman. Now the ring is back in thier hands so that thier "experts" can look at it. Very concerning as apparently it may be my fault that it has broken!!!!! Have made a complaint but no response. I would say spend more and… Read Full Review

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Simonowen_'s Comment

Written on: 30/04/2018

They are meant to last decades if you LOOK AFTER THEM. What could YOU have done to have made this happen?
Don't believe you at all. My partners engagement ring has lasted decades, why would yours be any different?

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Bananaham's Comment

Written on: 30/04/2018

What an odd thing to write. It happened again to the same ring a few weeks ago while I was recovering fdim major surgery!!!!! Anyway they have had a new one made for me which I picked up only last week. The new manager was lovely and the regional manager very helpful once my complaint finally reached him. However I would not consider buying from them again. The old ring has been sent off for investitigation....... so you are talking utter nonsense!!!!

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