F. Hinds Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Awful experience, poor quality jewelry and expensive”

Written on: 11/02/2022 by Bianca.alb (1 review written)

I bought 3 pairs of earrings in May - one was a gift, the other 2 for myself (a 60£ ‘white gold cubic zirconia studs’ and a cheaper pair of studs). So I wore the 60£ pair twice and one of the stones fell off. The second pair of studs, though pretty, again lost most of the pretty stones after being worn only a few times. Of note, I do not sleep with my jewelry on and I am careful with it because, oh well, I liked them and so on. So I went back to the store I bought them from (Luton mall)… Read Full Review

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★☆☆☆☆

“Appalling service in Peterborough store”

Written on: 20/01/2022

Appalling service in Peterborough store and by Customer Services. Took a very sentimental Wedding Band in for resizing, was measured, inspected by the Manager, informed cost to enlarge would be £69.99 and would be returned by the 21st. I paid the charge, left with my receipt. I then received an email to state that now the cost would be 3 times the amount! and how would I like to proceed? I was never informed that the price quoted and charged would be subject to change or was an estimate. The… Read Full Review

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★☆☆☆☆

“RUDE STAFF. POOR QUALITY”

Written on: 11/01/2022 by JamieMorgan112 (1 review written)

Received a gold bracelet for Christmas which broke after 2 days. Returned to Doncaster store well within 28 days of purchase date for a refund. The sales assistant was rude, condescending & totally unhelpful. The way she spoke to me was disgusting. The quality of the bracelet was so poor, that it broke within 2 days & is not fit for purpose. I will never shop here again… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE ”

Written on: 16/10/2021 by cdWallace378 (1 review written)

I am writing to you to raise an issue about: Jewellers The issue that I have experienced was: In December 2020 I went into this branch to have a new battery put in my Rotary watch. They offered me an in "house deal" whereby for a payment of £16 they would replace free for the watches life a new battery .As Hinds are a large Company I decided to accept the offer.In July 2021only 8 months after the battery was fitted it failed.All previous batteries I have had installed by other watch repairers… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 18/03/2021 by Ab1972 (1 review written)

Purchased some earrings for a family members birthday online and was provided with a delivery date. When the item did not arrive i called the Customer Service team in Uxbridge only to be told basically it was tough and i should have paid more for a better postage option. Was told they wouldn't even look into it for 10 days and then it would be down to me to call back. Asked to speak to a Manager only to be told no one was available and then when i did make a subsequent complaint I was told i… Read Full Review

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★☆☆☆☆

“My disabled client I work for walked into the...”

Written on: 16/12/2019 by Hickey253 (1 review written)

My disabled client I work for walked into the Liverpool shop today looking for a small cardboard or plastic jewellery box as he needed to put a gift in ( he'd made a purchase elsewhere but didn't want the person he purchased the item for knowing how much he'd spent so didn't want the box from that particular shop ) the male assistant in F Hinds asked if he could help & when he explained he needed a cardboard or plastic jewellery box the assistant said it was £6 pounds & went to get him 1 when… Read Full Review

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★★★★★

“Attentive, patient staff who know their stock”

Written on: 28/03/2018 by davidcarpenter.co.uk (1 review written)

Went in today to Hinds after visiting several other jewellers, looking to buy a watch. I knew pretty exactly what I was looking for. The staff member who served me was endlessly patient, courteous and helpful, and really knew the stock. She was able to select, from among their extensive stock, several watches that fulfilled all my detailed requirements. I could have searched all day without finding what I wanted, there were that many watches to look through! Seriously impressively high… Read Full Review

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★☆☆☆☆

“WARNING! DO NOT USE F. HINDS”

Written on: 02/03/2018 by 131Briggs (1 review written)

WARNING! DO NOT USE F. HINDS. Particularly the "Life time battery replacement and reseal". Waste of Money have used it once have ruined a very expensive watch and won't sort the damage or refund the charge. As we will never visit again this is a very expensive battery replacement ! F.HINDS have extremely poor customer service and do not stand by their workmanship! People on the front line in the shop were very polite it's a shame they haven't got the quality of service that you would expect. DO… Read Full Review

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★☆☆☆☆

“Can't even fit a watch battery”

Written on: 18/01/2018 by DPS80 (1 review written)

Unfortunately, I took my watch to the Cambridge branch of F Hinds to get a simple battery and reseal undertaken to keep my watch waterproof, which unfortunately was a big mistake, and I wish I had seen the reviews on here before I had done this. Luckily I always take a photo of my watch before I hand it over to a shop to get a new battery put in because I take great care of my watch as it’s important to me that it looks good. Unfortunately, my watch came back scratched all around the bezel… Read Full Review

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★☆☆☆☆

“Watch battery”

Written on: 26/10/2017 by HaileeDalton (1 review written)

Took watch into Orpington branch a month ago for a simple battery replacement and to be made waterproof. They apparently sent it off and promised be ready after 2 weeks - didn't hear a thing. Called them said be another week. No news so went into shop...said workshop broke watch on opening - battery leaked. Will return watch and give refund. Nevermind fact that watch broken!!!! Went in to collect apparently broken watch got refund. My husband has just opened up watch battery intact - still old… Read Full Review

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★☆☆☆☆

“Disgusting service bought a ring that was £1200 it...”

Written on: 02/10/2017 by IslaC27 (1 review written)

Disgusting service bought a ring that was £1200 it broke after 18 months , bent from the join they put in and the stone fell out. They are the worst people to deal with. The person I dealt with at the head office put me on loud speaker infront of her office friend while I was explaining this is not acceptable. I asked her not to do that. Her manners are disgusting and she is all over the internet for terrible customer service. One of the shop staff told me how bad she is. Wish I had of know… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 23/06/2017 by freddiecaryl (1 review written)

I bought my wife what I thought would be a nice Christmas present of an Oliver Weber bracelet. This was a big mistake despite costing nearly £100 the plating started to come off after about 3 months.It was sent to Hinds customer support and got no further, it was returned saying it was caused by my wife's perfume (which she doesn't wear). Hinds was less than helpful and suggested I write directly to Mr Hinds.Clearly, customer satisfaction does not figure in their after sales team… Read Full Review

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Islac27's Response to freddiecaryl's Review

Written on: 02/10/2017

Fobbed off like me

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★☆☆☆☆

“Worse service ever”

Written on: 02/06/2017 by Waughgo166 (1 review written)

The manager was rude and unhelpful and I could overhear her talking about me behind the certain well never return to the Worthing store again !… Read Full Review

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★☆☆☆☆

“2 wedding rings”

Written on: 01/06/2017 by Joybells54 (1 review written)

Purchased a wedding ring, that just over a year broke, they replaced it saying, if this one breaks, then there a fault with the ring. 7 months later the ring breaks, I asked for a refund, bearing in mind I've lost my wedding ring. They offered a replacement 3rd time, which I agreed, telephone call, to say they cannot get me one, over 100 shops and cannot get me one, I wonder why, the ring not fit for purpose. Customer service, well you can't call it that customer service it's.appalling. So… Read Full Review

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M_M_S's Response to Joybells54's Review

Written on: 01/06/2017

I was given the same answer, and yes, tried to contact the CEO and did not make any difference. It is a trully appalling Customer Service. The worst I have ever experienced in my whole life.

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Joybells54's reply to M_M_S's Comment

Written on: 03/06/2017

Thank you for replying, it's my 2nd wedding anniversary on Mon, I,m 62 not that makes a difference, but feel I like you have been treated appalling, so upsetting.

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M_M_S's Response to Joybells54's Review

Written on: 01/06/2017

I was given the same answer, and yes, tried to contact the CEO and did not make any difference. It is a trully appalling Customer Service. The worst I have ever experienced in my whole life.

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Joybells54's reply to M_M_S's Comment

Written on: 03/06/2017

We shouldn't let them get away with this. Maybe the email never got to the CEO , that why I was advised to send it recorded delivery.

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Islac27's reply to Joybells54's Comment

Written on: 02/10/2017

Iv been treated like a mug. I'm taking them to court I paid £1200 and was told to pay for postage to have my ring sent back ha ha ha .

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★☆☆☆☆

“Damaged ring”

Written on: 09/05/2017 by rkMartinez301 (1 review written)

I purchased a ring fir my son who wore it to school for a week when a kink appeared in the back of the band I was told it gad been caught on something and they fkately refused to anything about there shoddy goods. Appalling DO NOT BUY ANYTHING FROM THIS COMPSNYHIGH… Read Full Review

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Joybells54's Comment

Written on: 01/06/2017

I had 2 wedding rings in less than two years, they replaced the first one, with the same ring, 7 months later that broke, said I done it must be mighty strong to have done that, customer service appaling,

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Islac27's Comment

Written on: 02/10/2017

The same has happened to me ! They will do nothing

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★☆☆☆☆

“watch repair”

Written on: 04/04/2017 by AliviaRodgers115 (1 review written)

went to f.hinds the jewellers in nuneaton..for watch repair..charged large ammount of money in relation to 15 year old watch.which wasnt expensive when new..but heart ruling head etc decided to get fixed.phoned by assistant who said extra 50 quid required.i said forget it ill collect the watch.she put the manager on who said they would forgo the 50 quid but would not give guarantee.ok isaid.went to collect and wanted extra 70 quid..asked manager to ring but he didn't.i rang and had lies forced… Read Full Review

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★☆☆☆☆

“Avoid if possible”

Written on: 24/03/2017 by 447Hull (1 review written)

Really unsatisfied with the service. We bought our wedding rings here but would have changed our minds if it wouldn't have been too late. Got charged £130 after being told it would be around £30-40. On top of this, one of the store assistants hung up the phone on my fiancée after wanting to complain about the sad service and when calling again 20seconds later, they didn't even answer the call. Buying your wedding ring is suposed to be a happy experience, not this… Read Full Review

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★☆☆☆☆

“Appalling customer service!! ”

Written on: 09/02/2017 by DerrickBurnham296 (1 review written)

I purchased a pair of expensive 9ct white gold diamond earrings and in approx. 3 months the white gold has gone grey and dull. I have just been informed by one of the managers that this is due to my mum's skin condition and that is all. When I said I don't agree with this sort of customer service, she said that is why she is not giving me the answer I want to hear. I am lost for words with the conversation that just happened. Worst customer service I have ever faced. My advice is to avoid this… Read Full Review

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Joybells54's Comment

Written on: 01/06/2017

Appalling customer service, I totally agree

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★☆☆☆☆

“Rude Customer service”

Written on: 31/01/2017

I am appalled and disgusted by the way I was spoken to by customer services on the phone. I had my ears pierced at the Aldershot store and they did it without showing me beforehand and they look awful and they hadn't shown me in the mirror. I phoned head office and they were totally on their employees side instead of mine (the customer) and I think that is shockingly bad customer service. Everywhere should always accommodate for the customer, not the other way round. All they offered was to… Read Full Review

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★☆☆☆☆

“engagment ring from hell!!!!!”

Written on: 06/01/2017 by sophiejess16 (1 review written)

i went to mexico in june 2015 and to my surprise my partner proposed to me the ring was beautifully it was from the cardiff store. 3 months later one day i was glancing at my engagement ring i noticed a crack across the ring so went back to the shop they repaired it 6 months later a diamond fell out they repaired it, it then happened again for the 3rd time they repaired it and guess what its happened again for the 4th time. So now i am having a refund i went to collect the money and they told… Read Full Review

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Joybells54's Response to sophiejess16's Review

Written on: 12/06/2017

That is appalling service, after two wedding rings, they still won't give me a refund. Worst jewelleries ever. Appalling customer service, sorry to hear you had trouble, glad you got a refund.

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