Virgin Mobile www.virginmobile.com

Have my email from them confirming after my 46 min on hold (you cant cancell online you have to speak to c/s)my account is cancelled.

Yet they continue to reinstate my direct debit, even though cancelled by me at bank. THIS IS A CRIME, using previously known info to start an unauthorised direct debit, but hey We're Virgin Mobile, we can do what ever we want.... no monies due, agreed with their overseas agent on my call. DON TOUCH THIS COMPANY it has nothing at all to do with the airline guy - he sold it, took his money and ran....

I have been with Virgin since it started and have all their services. I wouldn't recommend them to my worst enemy Al Capone was an honest gentleman compared to Sir Richard.customer service is abysmal,no U.K.call team.India or Philippines. Yours totally exasperated.

I AM PAYING £8.50 / MTH

800 MINS

1GB INTERNET

3000 TEXTS

3000 VIRGIN MINS

BUT

THIS IS MY BILLS FOR LAST 12 MONTHS:

£12.56

£15.63

£2.89

£10.50

£45.00

£12.53

£12.56

£8.92

£20.43

£12.80

IT IS NEVER CONSISTENT

THATS WHAT IS MOST ANNOYING WITH THIS COMPANY, THEY CHARGE YOU THEN CREDIT YOU BACK THEN CHARGE AGAIN ... ALL SEEMS TO BE RANDOM. IT ALL AVERAGES OUT AT £15/MTH SO IM HAPPY BUT REALLY CRAP BILLING, HOPE IT CHANGES. I EVEN SPOKE TO THE HEAD OF BILLING, SOME ASIAN / INDO DUDE SAYING WE HAVE EXCELLENT BILLING METHOD....YER MAYBE ON YOUR SIDE BUT NOT FOR CUSTOMER!

T-MOBILE USE TO CHARGE ME LIKE THIS:

£15.36

£15.36

£15.36

£15.36

£15.36

£15.36

they cant seem to get my billing right..85 pounds for using 185 inclusive mins when i had a unlimited package and now 145 pounds...waiting for the breakdown and will report them...also come april will cancell the virgin media home package...sick of virgin..use to be a decent company..now the worst

I absolutely love virgin mobile it has great plans, i mean would not love to pay $25 for a monthly cellphone plan. i love virgin mobile and will always stay true to no contracts. last time i had a contract with t-mobile and my first bill came to $400 and i guarantee you i did not use that much. I hated them because after that i had to wait to get a new phone so that i do not have to pay that huge as bill. i love the lg optimus v it is a great phone and i do not know why anyone would say it is a bad phone cause it really isn't and it works just like the iphone. my respects to virgin mobile. there phones are pretty expensive but they are good and i rather pay that then have a dang contract.

Virgin mobile, RUN....purchased new android optimus v. It constantly freezes even In the middle of call. Replacement phone does the same thing. Was hexitant on letting me speak to a supervisor. He was rude, no good customer service skills at all. Wanted to send me the same phone a third time paid for insurance that dont apply. Would not give me a different type of phone. I hate virgin mobile. I am discusted. Please do it right or not at all. Worst cell phone company ever... They r just scamming people. If they r gonna compete with the big guys they should have big guess rules. VIRGIN MOBILE SUCKS.

The worst mobile company I have ever dealt with. Wasted time and money trying to cancel, was put on hold but kept getting cut off. Overcharged on last bill so could have happened before without knowing. Very ignorant customer care man when trying to cancel, wish I had got his name because he should be dismissed. Would not recommend to my worst enemy.

£25 mobile contract always costs £55 to £65 because of so many additional charges from call charges 084 numbers and some mobiles.

Their billing is the worst in the world. They over charge OVER AND OVER AND OVER. Money vanishes from my phone without a record of where it went.

Today I discovered that Virgin Mobile has been charging me an extra 10 cents every day for "WAP access", because apparently I ONCE went online and so VM then charges you EVERY DAY from that point on.

Yeah, the refunded me the 3 dollars that I could prove was charged, but they refused to admit they have any records older than 30 days, and refused to admit they had been charging me an extra 3 bucks a month for the last 5 years. That's 180 bucks Virgin Mobile stole from me.

Virgin Mobile >Took 3 weeks to port my number! Meanwhile, I had no service but they still charged me for service! Also, they double billed EVERY single month! I had to spend 30 min on phone trying to get a credit back to my mastercard. The second time, they credited it in the form of credit to my VM account! I didn't approve that - they just did it and I had already told the lady I was going to cancel! Now I'm having to file disputes with the credit card.