Moss Bros Reviews

★★☆☆☆
2.5 / 5
242
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Moss Bros

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Latest Reviews

★☆☆☆☆

“Complete and utter shambles”

Written on: 30/08/2017 by CaydenRegan (1 review written)

Sloppy measuring at first session. Only one of five suits fitted first time. Replacement suits only available after 3.00 pm two days before wedding. One suit inadvertently returned to warehouse. One tie had a black felt tip mark on front. Supposed to be sending missing suit to venue tomorrow, won't hold my breath!! Whatever you do DON'T use Moss Bros… Read Full Review

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★☆☆☆☆

“Terrible customers service, rude and unhelpful ”

Written on: 12/08/2017 by Jamesli247 (1 review written)

Strongly recommended not to use the Leicester store. They are incredibly rude and unhelpful… Read Full Review

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★★★★☆

“Good customer service and almost perfect!”

Written on: 10/08/2017 by LauraBridge (1 review written)

Due to family coming from Wales and Bradford we chose Moss Bros on recommendation of a friend even though she had had a few issues with her order. The measuring appointments went well both in the Bradford and the Cardiff stores. All suits were delivered 4 days before the wedding. All suits fit apart from the grooms shirt so he had to have the top button open as it was too uncomfortable to wear buttoned up and the waistcoat was a bit short. We were also informed that the shirts had buttons on… Read Full Review

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★☆☆☆☆

“Total Failure, should have listened to our friends...”

Written on: 17/04/2017 by Groomsdad (1 review written)

After being warned by a friend not to use Moss Bros for wedding suit hire, we decided to go ahead. As the family were split between Oxford and Wakefield we found a branch in each city, Oxford branch at Carfax .and X.Cape outlet Castleford. Staff at both branches were helpful at the initial measure up stage, after that it went down hill fast. There were mix ups with measurements between stores, a complete communication breakdown. The groom duly picked up the suits from the Castleford outlet… Read Full Review

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★★★★★

“very excellent service”

Written on: 14/04/2017 by EASmith (1 review written)

We were recommended the store by friends.We visited the Swindon Outlet Store on Sunday 9th April.After entering we browsed for a minute or two ,after which we were approached by a lady who asked if we needed any help.From then on nothing was to much trouble for her.She spent a lot of time with us ,finding the correct fit and size suit for me,i then tried on a few shirts .As well as buying a Ted Baker suit i purchased a shirt and tie.The customer service i received was excellent .She was very… Read Full Review

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★★★★★

“Tuxes for wedding.”

Written on: 26/03/2017 by Alchemist_33 (1 review written)

I went to Moss Bros without an idea of what type of tuxes me and my brothers wanted for my wedding but was assisted by the lovely assistant at their Oxford branch who helped in picking out the perfect style for my big day. I then got my brothers to come in for sizing and the orders were made. There was a bit of a communication problem on when the tuxes were going to be in so I popped in and was assisted by the manager, who handled the matter professionally and assured me that the tuxes be… Read Full Review

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★☆☆☆☆

“RUDE, UNHELPFUL, APPALING”

Written on: 02/03/2017 by ejwood (1 review written)

We are not awkward people but 2 of us and wives went in to get a fitting for my daughters wedding to sum up Rude, Disinterested, Inept staff in fact I thought we where being filmed for a stunt simply THE WORST SERVICE WE HAVE EVER RECEIVED also we are very worried as so many mistakes where made on the paperwork if we will ever get the suits AVOID MOSS BROSS AT ALL COSTS CUSTOMER SERVICE DID NOT EVEN PHONE ME BACK… Read Full Review

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★★★★★

“Hiring experience ”

Written on: 17/02/2017 by Mart1856 (1 review written)

Found whole experience very easy all the way through from viewing to fitting to collecting and returning. The staff were very friendly and professional at Milton Keynes where we got the suits and at Northampton when mine was returned. The suits were immaculate and looked fantastic on the wedding photos. Thanks to all concerned… Read Full Review

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★★★★★

“Suits”

Written on: 13/01/2017

Just returned all of the suits from my Son's wedding last week-end. From the minute we had our first appointment, the service we received was second to none. All the staff were friendly and helpful and knowledgable. We had email reminders nearer the wedding date keeping us informed etc. I would certainly recommend Moss Bros for wedding suits… Read Full Review

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★★★★★

“This morning I went to the St John's hill ...”

Written on: 03/11/2016 by gaygerry (1 review written)

This morning I went to the St John's hill branch of Moss Bross. as I am quite tall and big the sales assistant spent a lot of time running up and down the stairs trying to get a suit that would fit me. NOTHING WAS TOO MUCH TROUBLE FOR HER ! this lady gave outstanding coustmer service. I would recommend this branch to anyone and all of my friends. thank you… Read Full Review

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★★★★★

“Slick Professional Service”

Written on: 30/09/2016 by MarkPlym (1 review written)

I had to hire a DJ for a Black Tie event and popped into the Moss Hire shop in Plymouth. From start to finish the service I received was excellent. The reminder the next day to return the suit was appreciated and when the DJ was returned the staff member was friendly and courteous. I felt my business mattered and I would use them again. The store was inviting and the staff were knowledgeable. There was no issue of stock availability even though I was 2 days from the event… Read Full Review

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★★★★★

“Excellent service ”

Written on: 24/09/2016 by Weddingtux (1 review written)

Hired a tuxedo from the Norwich store. Nothing was to much trouble and staff were very helpful. Would 100% recommend. The French connection tux was excellent quality along with the wait coast and shirt. Staff in the hire department were excellent and very friendly. Staff make the shop and both members are a credit to miss bros… Read Full Review

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★★★★☆

“Great Ted Baker suits”

Written on: 02/09/2016 by KimFoster29 (1 review written)

We ordered 5 Ted Baker suits for our wedding on 28/8, they were ready early, a week before the collection date which was great! This gave everyone time to try them on as we had people from different parts of the U.K. Joining us. We found that two didn't fit very well. That would be my only criticism that when measured it was quickly done and a full suit wasn't tried on, however With a call to our Local Reading store the lady happily ordered what needed to be changed and we were able to collect… Read Full Review

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★★★★☆

“Quick and efficient ”

Written on: 02/09/2016 by ekAndersen263 (1 review written)

Hired matching suits for my wedding. Despite not leaving much time, we all were fitted quickly, despite us all having to visit different stores all over the country due to our locations. We picked up the suits fine, they all fitted well, and we looked great on the day. Returned the suits with no issues and everybody was happy. Not cheap, but worth it for the convenience!… Read Full Review

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★★★★★

“Great service”

Written on: 01/08/2016 by tom_davis87 (1 review written)

Great service from moss bros Canary Wharf. Friendly and hard working, making our large order as easy as it could be. Thanks to all the staff… Read Full Review

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★☆☆☆☆

“shocking service”

Written on: 29/07/2016 by ZachariahWoodward (1 review written)

poor service, attitude, wrong size suit which was hired… Read Full Review

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★☆☆☆☆

“plz do not enter moss bros all company is cheat. ”

Written on: 16/07/2016 by fairtrading34 (1 review written)

all company is cheat. there cloth material is cheap you will find better quality and price in Primark. moss bros expensive than Burberry. Please do not enter moss bros.When I went to exchange they did not exchange I have to complaint to trading standard department… Read Full Review

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★★☆☆☆

“Greedy company - check your small print.”

Written on: 17/06/2016 by Gael363 (1 review written)

I hired 5 suits for a Friday evening wedding - approximately £400 worth. Apparently they have to be returned within 48 hours otherwise you end up with a fine of £10 per suit. When I hired the suits I asked the man if I could return them first thing monday morning. He was all nicey nicey (to secure the sale) and everything was "sure....no problem". I was not told for a second that the shop was open all day Sunday. Monday morning comes (two working days after the wedding) and I return all 5… Read Full Review

Fairtrading34's Comment

Written on: 16/07/2016

all company is cheat. there cloth material is cheap you will find better quality and price in Primark. moss bros expensive than Burberry. Please do not enter moss bros.When I went to exchange they did not exchange I have to complaint to trading standard department.

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Fairtrading34's Comment

Written on: 16/07/2016

all company is cheat. there cloth material is cheap you will find better quality and price in Primark. moss bros expensive than Burberry. Please do not enter moss bros.When I went to exchange they did not exchange I have to complaint to trading standard department.

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★★★★☆

“Bluewater store”

Written on: 06/06/2016

Despite being a very busy store, the staff are very helpful and friendly… Read Full Review

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★★★★★

“Excellent service all the way.”

Written on: 28/05/2016 by Keithbj232 (1 review written)

Can not praise Moss Bros enough for helping make my wedding such a perfect day. Easy and effortless. From the moment we went in to find out about how to hire suites, to getting fitted, to suite delivery. All made a bit more complicated by the fact we had to be fitted in one store and be delivered for pick up in a completely different one. Not only did it arrive for collection early but fitted perfectly. Can't praise the team enough… Read Full Review

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