Moss Bros Reviews

★★☆☆☆
2.5 / 5
40% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Moss Bros - Ask a question now

Media Gallery for Moss Bros

Moss Bros

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“BEWARE DO NOT REFUND!”

Written on: 18/10/2021 by 4heidelberg (1 review written)

BEWARE getting nowhere with a refund from Moss Bros, just being asked 101 questions and no mention of when I will be refunded. They keep saying I have been refunded when I have not been FULLY refund, still owed over £250!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid Moss at all costs”

Written on: 29/07/2021 by Douglasj22 (1 review written)

I tried to exchange a pair of trousers (bought as part of a full suit) and thus entered a 3 month ordeal of attempting to track the elusive Moss Bros customer service team. An epic quest unfolded as I sought answers from anyone loosely affiliated with Moss, but alas, that pesky customer service team was always one step ahead - ducking and dodging calls & emails at every turn. Finally, 3 months later, a haggard and weathered version of this weary, suitless traveller cornered a customer agent… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Thank you so much!”

Written on: 25/10/2019 by Cheshirecat01 (2 reviews written)

This morning we held a photoshoot for a bride & groom who sadly didn't get any photos on their wedding day, due to the groom being taken ill. I contacted Moss Bros following the original wedding, asking if they'd consider loaning the grooms suit again, which they very kindly agreed to, completely free of charge. So, I'd like to thank Moss Bros for helping our bride and groom to re-enact their wedding day, so they could get the photos which they deserved!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't bother”

Written on: 26/10/2018 by kseventy (1 review written)

Spent over an hour trying to hire a suit online - kept returning errors despite all information being filled out. Then tried to go into the Croydon store to hire the suit, 3 staff on the shop floor, 1 serving a customer, and I was told to wait 10 minutes to be seen! Went to Debenhams, far better service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Great product but let down by poor disinterested staff”

Written on: 01/12/2017 by ozStephenson410 (1 review written)

Went to Bluewater store to buy suit for son. Staff disinterested unprofessional and lacking any sales advice or support. Purchased a suit which needed trouser alteration which I paid for. When went to collect said item on the day and time requested was told it was not ready till the following day. No apology or explanation other than one sales advisor saying the alteration team were too lazy to do it. On my insistence that they were to honor the agreement made, they subsequently returned with… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Ealing Moss Bros Excellent, efficient, friendly service”

Written on: 10/11/2017 by stellahr (1 review written)

Had a very good experience choosing and getting measured up for suit hire for a wedding. Rough estimate was given online and so the sizes were in the shop for trying on. Final measurements were taken and everything from then on went smoothly. The staff at Ealing Broadway were friendly. helpful and we couldn't have asked for more. Liked that we could try on the style as they ordered in large sizes which they don't always stock… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Complete and utter shambles”

Written on: 30/08/2017 by CaydenRegan (1 review written)

Sloppy measuring at first session. Only one of five suits fitted first time. Replacement suits only available after 3.00 pm two days before wedding. One suit inadvertently returned to warehouse. One tie had a black felt tip mark on front. Supposed to be sending missing suit to venue tomorrow, won't hold my breath!! Whatever you do DON'T use Moss Bros… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customers service, rude and unhelpful ”

Written on: 12/08/2017 by Jamesli247 (1 review written)

Strongly recommended not to use the Leicester store. They are incredibly rude and unhelpful… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Good customer service and almost perfect!”

Written on: 10/08/2017 by LauraBridge (1 review written)

Due to family coming from Wales and Bradford we chose Moss Bros on recommendation of a friend even though she had had a few issues with her order. The measuring appointments went well both in the Bradford and the Cardiff stores. All suits were delivered 4 days before the wedding. All suits fit apart from the grooms shirt so he had to have the top button open as it was too uncomfortable to wear buttoned up and the waistcoat was a bit short. We were also informed that the shirts had buttons on… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Total Failure, should have listened to our friends...”

Written on: 17/04/2017 by Groomsdad (1 review written)

After being warned by a friend not to use Moss Bros for wedding suit hire, we decided to go ahead. As the family were split between Oxford and Wakefield we found a branch in each city, Oxford branch at Carfax .and X.Cape outlet Castleford. Staff at both branches were helpful at the initial measure up stage, after that it went down hill fast. There were mix ups with measurements between stores, a complete communication breakdown. The groom duly picked up the suits from the Castleford outlet… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“very excellent service”

Written on: 14/04/2017 by EASmith (1 review written)

We were recommended the store by friends.We visited the Swindon Outlet Store on Sunday 9th April.After entering we browsed for a minute or two ,after which we were approached by a lady who asked if we needed any help.From then on nothing was to much trouble for her.She spent a lot of time with us ,finding the correct fit and size suit for me,i then tried on a few shirts .As well as buying a Ted Baker suit i purchased a shirt and tie.The customer service i received was excellent .She was very… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Tuxes for wedding.”

Written on: 26/03/2017 by Alchemist_33 (1 review written)

I went to Moss Bros without an idea of what type of tuxes me and my brothers wanted for my wedding but was assisted by the lovely assistant at their Oxford branch who helped in picking out the perfect style for my big day. I then got my brothers to come in for sizing and the orders were made. There was a bit of a communication problem on when the tuxes were going to be in so I popped in and was assisted by the manager, who handled the matter professionally and assured me that the tuxes be… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“RUDE, UNHELPFUL, APPALING”

Written on: 02/03/2017 by ejwood (1 review written)

We are not awkward people but 2 of us and wives went in to get a fitting for my daughters wedding to sum up Rude, Disinterested, Inept staff in fact I thought we where being filmed for a stunt simply THE WORST SERVICE WE HAVE EVER RECEIVED also we are very worried as so many mistakes where made on the paperwork if we will ever get the suits AVOID MOSS BROSS AT ALL COSTS CUSTOMER SERVICE DID NOT EVEN PHONE ME BACK… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Hiring experience ”

Written on: 17/02/2017 by Mart1856 (1 review written)

Found whole experience very easy all the way through from viewing to fitting to collecting and returning. The staff were very friendly and professional at Milton Keynes where we got the suits and at Northampton when mine was returned. The suits were immaculate and looked fantastic on the wedding photos. Thanks to all concerned… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Suits”

Written on: 13/01/2017

Just returned all of the suits from my Son's wedding last week-end. From the minute we had our first appointment, the service we received was second to none. All the staff were friendly and helpful and knowledgable. We had email reminders nearer the wedding date keeping us informed etc. I would certainly recommend Moss Bros for wedding suits… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“This morning I went to the St John's hill ...”

Written on: 03/11/2016 by gaygerry (1 review written)

This morning I went to the St John's hill branch of Moss Bross. as I am quite tall and big the sales assistant spent a lot of time running up and down the stairs trying to get a suit that would fit me. NOTHING WAS TOO MUCH TROUBLE FOR HER ! this lady gave outstanding coustmer service. I would recommend this branch to anyone and all of my friends. thank you… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Slick Professional Service”

Written on: 30/09/2016 by MarkPlym (1 review written)

I had to hire a DJ for a Black Tie event and popped into the Moss Hire shop in Plymouth. From start to finish the service I received was excellent. The reminder the next day to return the suit was appreciated and when the DJ was returned the staff member was friendly and courteous. I felt my business mattered and I would use them again. The store was inviting and the staff were knowledgeable. There was no issue of stock availability even though I was 2 days from the event… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service ”

Written on: 24/09/2016 by Weddingtux (1 review written)

Hired a tuxedo from the Norwich store. Nothing was to much trouble and staff were very helpful. Would 100% recommend. The French connection tux was excellent quality along with the wait coast and shirt. Staff in the hire department were excellent and very friendly. Staff make the shop and both members are a credit to miss bros… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Great Ted Baker suits”

Written on: 02/09/2016 by KimFoster29 (1 review written)

We ordered 5 Ted Baker suits for our wedding on 28/8, they were ready early, a week before the collection date which was great! This gave everyone time to try them on as we had people from different parts of the U.K. Joining us. We found that two didn't fit very well. That would be my only criticism that when measured it was quickly done and a full suit wasn't tried on, however With a call to our Local Reading store the lady happily ordered what needed to be changed and we were able to collect… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Quick and efficient ”

Written on: 02/09/2016 by ekAndersen263 (1 review written)

Hired matching suits for my wedding. Despite not leaving much time, we all were fitted quickly, despite us all having to visit different stores all over the country due to our locations. We picked up the suits fine, they all fitted well, and we looked great on the day. Returned the suits with no issues and everybody was happy. Not cheap, but worth it for the convenience!… Read Full Review

Report this review
Was this review helpful? 0 0
overview