Marks & Spencer Pet Insurance Reviews - bank.marksandspencer.com

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★★☆☆☆
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Marks and Spencer Pet Insurance

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★☆☆☆☆

“No payout ”

Written on: 05/09/2021 by Nasus123 (1 review written)

My dog attacked my daughters dog. Unfortunately he caught my daughters dog eye and the eye had to be removed. This was late on a Friday. Couldn't get through to the third party section until the Wednesday. The dog had to get his op on the Monday. M&S wouldn't pay out because firstly I had already paid for the op. No choice- bill had to be paid. Secondly, they reckoned I wasn't negligible, so they denied the claim. It was an accident, but why do we pay insurance?,,,, I thought M&S were… Read Full Review

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★★☆☆☆

“They sign you up with a good price they attempt...”

Written on: 11/08/2021 by MosheCooke27 (1 review written)

They sign you up with a good price they attempt a disgraceful renewal price increase. A £130 price increase in the second year is just not acceptable with no claim and no problems. A new customer is quoted what I paid last year. So existing customers are expected to cross subsidise new ones. When I rang to discuss I was informed I had called them on the wrong number even though I rang their quoted number on the renewal letter. I was put on hold and eventually transfered. I asked if they had… Read Full Review

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★☆☆☆☆

“Won't pay out for operation on my Dachshund puppy.”

Written on: 07/05/2021 by Highlander1949 (1 review written)

I went with M&S as I thought they would be one of the best but they are not. When my puppy was born he had an undecended testicle, when I took him for his vaccinations the vet said it could take 6 months so it was 9 months when I took him back as the vet told me if it wasnt removed it would most likely turn cancerous, I paid for the operation £560 I then phoned the insurance company only to be told they don't pay out for castration I did explain to them that if his testicle was in the right… Read Full Review

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★☆☆☆☆

“Its not a lifetime policy”

Written on: 07/04/2021 by tqMcDermott36 (1 review written)

They sell it as a "lifetime policy" but it isnt because they treat very year individually. If your pet has a condition which needs treatment over more than one year they will charge you the excess for each year. For example if your policy is renewable on 5th January and you go to the vet on say 30th December for a consultation but dont go for treatment until January 8th they will deduct the excess for the year the consultation is in and again for the year of the treatment. This happened to me… Read Full Review

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