I've paid £9,500 pounds with this company and when I needed help at a very difficult time refused to pay out. They couldn't find my policy, they never sent me any renewals yet they were happy to take my money. When they did finally find my policy I wasn't insured for death even though on my original policy I was. Disgusting! Hard enough time as it is.

Thank you for resolving an issue for me so quickly and efficiently. In general speaking with the customer service team at E & L has been a delight. In big organisations these days, this is unusual. Thanks again.

I have been insured with them for 8 years the vet charged £1400,to operate on my dog. E&L after deductions only paid out £895 huge deductions. They also sent me notice that they would also not cover the same problem at renewal in 5 months time but cover existing for one year once the claim started. If you want full comprehensive cover avoid this Company at all costs, . They accepted the claim (good)but quite slow and huge deductions (Bad). Only covered just over 60% of the costs ( shocking and v poor).