Jet2.com Reviews

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★★★☆☆
2.8 / 5
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Latest Reviews

★☆☆☆☆

“Very unhelpful staff”

Written on: 20/07/2019 by Jamya426 (1 review written)

First of all the members of staff can be extremely unhelpful and rude. It was a male member of staff at Stansted airport London who was very impolite and refused to find out further information required for my travel arrangements. I missed the flight due to the lack of help from their customer service. Horrible experience!… Read Full Review

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★★★☆☆

“Holiday change”

Written on: 27/05/2019 by springfi3ld (1 review written)

Have found their holday packages good in the past. This year I booked on a Friday but due to problems with coach transfer time of 2 and half hours each way decided to change 3 days later , the change would have been to a more expensive location , yet they specified I must pay a £40 per person admin fee for the change. Sorry Jet 2 that's not good enough, I won't be back… Read Full Review

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★☆☆☆☆

“Airline Out to Shaft the customer in Already Bad Situation”

Written on: 01/05/2019 by JaylenRoss (1 review written)

Booked to go from EDi to Faro on 3rd May, however my Dad got shot and we now have to either cancel or change date of the flight. Phoned them, to cancel we would lose the £545 it cost us, no refund, but hey theres an option to change the date...sound good right?! WRONG!! They say the prices advertised online is different to what they have on their system, which to me is false advertising! They want to charge us an additional £302 to change the date and charge £35 to make the change!! The… Read Full Review

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★★★☆☆

“rain cheques......really??”

Written on: 07/04/2019 by Mariah330 (1 review written)

weve been on 4 jet2 holidays this year and they are great except for the rain cheques!! every time we want to book a holiday and use a rain cheque for discount it rejects the number, and we have got 5 different numbers. so we try over the phone and its just the same, ………………..please explain. these are dud cheques… Read Full Review

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★★★★★

“excellent flight and very polite staff”

Written on: 30/01/2019 by Jackson492 (1 review written)

we have used this flight company for the first time and we were extremely satisfied the flight was on time and we arrived in Malaga early and on returning to east midlands we were early as well the staff are caring and most of all was that we were sat together being elderly and nervous that was very important to me well done jet2 we will be looking forward to flying with you in April when we go to Montenegro for our golden wedding anniversary… Read Full Review

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★☆☆☆☆

“Sell the holiday at all costs !!,”

Written on: 10/11/2018 by 58Vaughan (1 review written)

Was really looking forward to a week in Menorca in late October. We knew it would be quiet but did not know everything would be closed !! The Hotel Artiem Audax in Cala Galdana offered a modern, clean adult only hotel with excellent spa facilities. However, we were not informed that one of the 2 restaurants would be closed until arrival. The atmosphere in the hotel was one of lethargic sense of things closing down for the season. Surely this should not happen until the last guest has left ? The… Read Full Review

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★★★★★

“Missed flight”

Written on: 16/10/2018 by brian.brid (1 review written)

Due to the fact that it took 4 1/2 hours to travel from leeds to manchester airport we missed the check in time by 15min.the staff at jet2 service desk were fantastic giving my a tea and seat while they checked round to get us a flight to lanzarotte they looked into ryan air who wanted £600 eventually finding and booking tui for £250 they then booked us into the clayton hotel for the night even going down to show us where to catch the mini bus service like this is hard to find these days but… Read Full Review

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★☆☆☆☆

“Appalling response to lost luggage”

Written on: 02/07/2018

Jet 2 booked my luggage onto a flight the day following my flight to Rome for a weekend break. Jet2 realised the mistake early on but made no attempt to alert me once landed and instead left me standing in the baggage reclaim area awaiting luggage which they knew would not arrive. After I tracked down the JET 2 representative (not easy!) at Rome airport she told me it would be 'inconvenient' to put it on an earlier flight with another carrier. She told me they would call me the following day to… Read Full Review

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★★★★★

“First timer - impressed!”

Written on: 22/06/2018 by chrissym99 (5 reviews written)

We flew with Jet2 for the first time - East Midlands to Corfu. Plenty of desks open at EMA going out, clean modern aircraft, helpful friendly staff on board and reasonable seat space. The seats did not recline - a plus on short haul - and were not uncomfortable. Loads of locker space. Well stocked trolley service both ways. Returning from Corfu was easy. We arrived early but were checked in very quickly by Jet2 ground staff. Flights both ways were on time with pleasant updates from the… Read Full Review

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★★★★★

“Very impressed”

Written on: 28/02/2018 by doogso (3 reviews written)

Soo impressed with Jet2.. first time using them. Flew to Spain for a golfing break. Seats were soo spacious i could actually slouch in them (i am 6'3").. Everything from staff attentiveness to the whole process of checking in and collecting luggage (golf bag traveled without damage - thank goodness!) was seamless. And we managed to depart each airport on time. Happy to recommend and will use again!… Read Full Review

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★★★★★

“very good airline”

Written on: 18/09/2017 by janet58scar (1 review written)

First time with Jet2, amazed at not having to queue for ages either on outbound or inbound flight. All staff on plane were very pleasant & friendly, take off & landing on time both ways, overall excellent. Will definitely use again… Read Full Review

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★★★★★

“CABIN CREW SO DEAF AWARE :-) THANK YOU ;-)”

Written on: 15/09/2017 by Lisas37 (1 review written)

I booked a last minute flight to Lanzarote only a 4 day break with my friend and flying is a nervous experience for most people BUT when you are profoundly deaf it is much more terrifying.Not being able to hear announcements can be quite isolating so I was lucky my hearing friend could translate the announcments into BSL.(British Sign Language). Flying out on 10th September 2017 was great and I was able to tell security I could not go through the normal security check due to having a Cochlear… Read Full Review

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★★☆☆☆

“Would never go again with them”

Written on: 13/09/2017 by Stevenson1989 (1 review written)

Coming back to East Midlands on the 10th September from Palma.The fliget was horrendous for anyone not a good flyer at 10 minutes into the flight.It was a very poor flight with turbulence for most of the flight.It must have been bad has the pilot apologisedo and said it is not always like this.Coming into East Midlands he came on to warn us it might not be very nice coming in, it was shocking he was very lucky to land it said one of the cabin crew.When we got of the cabin crew gave us all a… Read Full Review

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★★★★★

“Superb”

Written on: 30/08/2017 by Liisa90 (2 reviews written)

Always use these for holidays fantastic prices on package holidays the staff on the airline is always friendly and helpful… Read Full Review

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★☆☆☆☆

“Constant changes”

Written on: 26/08/2017

Booked with sunshine holidays who use Jet2. Booked early this year to avoid disappointment, since then constant changes. First !hr 20 later inbound, then 1 hr later outbound then 40 mins one way then 20 mins one way. Now 40 mins later inbound. Booked extra legroom seats together, inbound no change but outbound moved back four rows. When I changed seats online was asked to pay again, after phoning was allowed to change without having to pay again. Sorry for Sunshine holidays, our first time… Read Full Review

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★★★★☆

“Best Budget Carrier”

Written on: 28/07/2017 by Annettejbk (1 review written)

Friendly and efficient check in at Stansted and help with a rapid check in at Heraklion. Reasonable leg room but the usual airline overpriced and poor quality refreshments. As budget flights concerned an OK experience… Read Full Review

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★★★★★

“Cancelled Flights ”

Written on: 27/07/2017 by Eringo (1 review written)

Got caught up in the Funchal Flights cancellation. At first there was little or no information. Later on in the evening we were given food vouchers. We then received text messages informing us that they were looking for a stopover. Or group were allocated 2 rooms. Breakfast and lunch provided. Everything very professional. Never had any problems with Jet2. Thank you for working so hard in an unavoidable situation… Read Full Review

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Craigboy146's Response to Eringo's Review

Written on: 14/09/2017

Not everyone was as lucky as you. Had to find and pay for own hotel and lunch for the night and now fighting to get money back

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★☆☆☆☆

“Only airline I'd never use again”

Written on: 29/06/2017 by Javionf271 (1 review written)

Horrible. They had no food on a 5 hour flight and gave no apology. The airline staff told blatant rubbish to force me to pay extra for services I'd already paid for. The seat and table were dirty and sticky. They say they are low cost but after all the hidden extras it would have been cheaper to use a scheduled flight and I would have had drinks, a meal and in-flight entertainment plus a bit more legroom and a cushion. I've flown with dozens of airlines including low cost airlines… Read Full Review

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★★★★☆

“Return flight to Majorca June 2017”

Written on: 25/06/2017 by Maddison58 (1 review written)

Just come back from an enjoyable holiday in Majorca made even better by great flight by Jet 2 .Paid a bit more for long leg room which was fabulous.One minor issue as nobody could hear announcements made by captain as too much cabin noise. Check in Both in UK and Spain simple apart from customs but we have to be checked for our own good. Would recommend Jet 2 without question… Read Full Review

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★★★★★

“Very pleasantly surprised !!”

Written on: 22/06/2017 by Gabbsy13 (1 review written)

I very rarely can be bothered to write reviews but I feel compelled to for a few reasons 1. My opinion on British flight carriers is very poor 2. I expected the same with Jet2.com ! The reality of our experience flying with Jet2.com to Zante last month with the family was great. From a really attentive check in, to informed staff to shock, horror (as never experienced this ), great cabin staff that genuinely cared and were happy and seemed to enjoy their work. It changed my view that the… Read Full Review

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