Points are just not worth it went in to use My vouchers and was told I couldn't use them because I was 5p shy and had to spend more money to bring it upto the full voucher amount. Absolute embarrassment putting the items back as sometimes we might be short of income and need those vouchers for help but nope never again I'm using iceland well better

As title says I used club card app for some time. Android or Apple plus other devices opening the app will automatically set screen to brightest level. Batter drain also interferes with other background apps. Music disturbance as 7 out of 10 times I shop listening to music. Know a great knowledgeable amount after all I did not want to create a shortcut code for Tesco app. Order a card and now everything is more easily completed. Tesco the “no1 supermarket” needs to put extra money/time into tweaking the club card app. Spoken, emailed and reported in store with no action being made.

I went to use my club card points for travel vouchers, they were there a few days ago when i checked but today they have gone. I called Tescos and they said they freeze the point and they will be available at the end of the month. so now I can not book my holiday travel vouchers for the holiday. Who in the modern day world freeze points for nearly a month when everything is done one line. This is a right kick in the teeth for me financially.

Why dies it take so long fir a replacement card to be sent. I called customer service before Christmas reporting my card had been damaged and to date 12 January I'm still not in receipt of the replacement card. Surely Tesco with the amount of profit they made this Christmas card afford yo send a replacement card out with a first class stamp. Really poor!

They take ages to produce your voucher and if you contact customer service telling them "I am food shopping online I need my voucher, please!" they reply to you that it takes time to produce a statement, maybe in their offices they are back to the 70's! They clear your points on your account and they show "statement to be generated" and you receive the voucher after 15 days! Nectar is millions times better as you can collect points indefinitely and they are ALWAYS AVAILABLE to spend! I am not shopping at Tesco anymore, I prefer doing online shopping to any other supermarket and I prefer to walk the extra 10 miles just to avoid them.

The worst idea ever!!the app freezes every time you go to use it. This results in being overcharged whilst the poor cashier gets abused by everybody in the queue. Tesco please just offer decent prices for everybody. It will entice customers back into your stores instead of driving passed them to go to competitors

Half the time when we can be bothered to shop in Tesco the app wont work due to lack of signal or you need to remember the password to sign in - yet again. Why not reduce the prices of the items for everyone instead of highlighting club card points that when half the time the stupid app doesn't work to collect them. Much less effort in Sainsbury's Lidl and Morrisons.

I went to Zizzi, I spent £186.40 I gave my voucher worth £121.50, they took £111.50 off my bill and I lost the £10. According to clubcard you loose any extra money!!!

Let's not beat about the bush. 'Clubcard' prices are the correct prices. They are what Tesco thinks the items are worth. Now in order to get the correct price, you need an app. But what if your app needs updating? Easy, you stand in front of a queue of ten people for five minutes while you desperately try to update your iphone - there is after all a large penalty to pay if you don't use it. App updates, but then it doesn't recognise your password. You need a link sent to your email - another delay. Meanwhile, a helpful assistant enquires "don't you have the plastic card". (forgive me for not thinking of that myself). "nope" I replied, "don't you have one behind the till - I don't care about the points". "we used to have one, but don't anymore". New Clubcard app downloaded, password reset and entered........tap on Clubcard - nothing - just a spinny thing telling me it's doing something. Net result. I abandoned my shop at the till. I won't be going back any time soon. Whichever imbecile thought that endlessly pithering with a phone app when all the customer wants to do is pay deserves to be sacked. Apparently, you have a "lot of problems with it".

I have used club cards reward many times and it has worked very well, however I have only used Hotels.com once and had a bad experience. Hotels.com have nowhere in the UK to deal with any sort of complaint. The only access i had was via a chat line on their site and when I asked Hotels.com for their UK address and complaint procedure they immediately cut me off and deleted the chat history. I am left with a a voucher for Hotels.com (£105) that is useless to me. Tesco tried to get some redress for me but were unable to do that nor could they tell me how to complain to Hoitels.com based incidentally in Texas USA I would encourage Tesco to change this partner for Booking.com for instance where there is some customer service.

Don’t know whether it’s because the Clubcard rewards change in two days but I can’t convert my points to rewards! So frustrating because I gave convert some but trying to convert all of the points to rewards and it keeps saying ‘sorry something went wrong, try later’. I have been trying for three days now! Not happy!

The vouchers are deceiving, complicated and awful to use in zizzi. Staff don't tell you that drinks are not included on the vouchers and if you underspend you loose the voucher amount. Its very hard to work out. This system is not good, easy and very disappointing and frustrating. I hate it. The embarrassment of using the vouchers to pay for food in zizzi has been awkward every time!!!

Your basically forced now to get on and if you don't you'll be hammered with prices. Used always shop there but no more.

I refuse to sign up to a clubcard to give my data to them for free. Because of this I would have to pay significantly more for their products. E.g. coffee for clubcard holders £3.50, non holders £6. They want everyone on clubcard for data grabs. Similarly, at the tills with their face capturing iPads, are Tesco warning the public that they are take their most valuable data of all, their bio data. Because they penalise me for not having a clubcard I no longer shop with them. Today, however, I popped into a huge one and was delighted to see it completely empty. Tesco, Woolworths once believed they were untouchable, I'm confident you'll soon face the same demise as them

The tesco app is utterly ridiculous. I've ordered a plastic club card about 3 times, it never arrives. The app signs you out and then when I go to pay at the till its so stressful and I haven't time to sign back in. Then when I try and sort it out it says enter your club card numbers which aren't available on the app. Then I request a club card .....yet again.....which never arrives. Absolute joke tesco!!

First time operator obviously didn’t scan it properly…couldn’t do anything so had to go to customer service to sort. Next time I had it ready to scan, then suddenly had to log back on. Tried that but for security reasons asked to change my password. Won’t bother again, as I got Aldi and Lidl just down the down

I recently moved house and have tried to change my address which proves impossible. I have had a card since 1990s and have never had this problem before when moving house. The nr I have been told by Tesco to call basically does not work as no one answers the phone. Any ideas Tesco on how to move on from this please let me know.

I bought from Tesco for almost 30 years and I know they have the worst customer service on the planet but this time it confirmed my thought and thinking as they do not honour the offers they offer or send or place on the club card. Today i went to Edgeware road to buy few offers they have on my club card Mango at 49p plum tomato at 80p avocado at 59p and apples at 69p guess what non I could buy and no one at the store can help and they guy came to talk to me seems an idiot with Ego as stupid as Tesco. Guys always check before you buy from Tesco to avoid embarrassment. Thanks 

I no longer shop at Tesco. I do not wish to give my data for a card therefore making tesco too expensive compared to other outlets. Even staff disagree with this card nonsense. I won't be owned by a company and ow much prefer Aldi or Lidl of which are competitive and don't play games with the customer.