Egg Banking are the most incompetent bank i have ever dealt with. I reclaimed PPI from them and they sent me a letter to say that it would be removed from my remaining balance. It has no emerged that they never did and I have overpaid them. I have spent the last THREE months trying to get them to rectify this situation. The call centre is atrocious. I spent 40 minutes on the phone one day trying to just speak to an actual person and I couldn't get through no matter what combination of numbers I pressed on their totally inadequate phone system. I also emailed them twice and three weeks on have had no response from them. I have sent them numerous letters and only received a standard response AFTER complaining to the OFT. I would NEVER recommend this bank as they are useless. They are quick enough to hound you when they think you owe THEM money but three months later I have had no response from them. Avoid like the plague....

Awful customer service. A rip of wait of trying to get through by phone - i'm sure they do it to make money from the phone charges.

If you are thinking of using them, then call their customer complaints line first, when you realize they are a joke then go and get a proper bank and be grateful you found out in time. As I write this I have been waiting for over an hour. They obviously want me to hang up again.

Absolutely horrible, un friendly and not helpful customer services. Have had a credit card x 2 and have never been able to access online statements on line. Asked on several occasions for them to put this right and they still haven't. The team have also phoned me on old numbers which I have requested to be taken off the system several times. I would never ever deal with this company again, I wish I had read the reviews first!

Set up an egg savings account and ISA about 3 years ago. The site is slow and ponderous. Their ISA rates became uncompetitive and it took weeks for the transfer to be correctly sorted out. In addition I notified them 6 months ago that their system wouldn't process payments from my bank's Mastercard debit card and it is still not fixed (even though they thought they had fixed it).

For an internet based bank to be unable to process payments from the world's major card provider (and fail to bother to fix it) is truly pathetic.

Absolutely useless. Have been customers for years (savings/credit cards/ISAs) but now moving everything.

You name it, it goes wrong and their Customer Services are as useful as a chocolate teapot.

Their version of a fast pay system is days - this includes moving money between different Egg accounts as "they are not a clearing bank".

Problems as others with security of credit cards - they cancelled mine because of some security breach and didn't replace it for weeks despite various phone calls.

Have had difficulty using cards abroad - children have travelled all over the world and not had any problems with other cards it's just Egg that are beyond useless.

Can't think of anything positive to say about them anymore.

Would not give them 1 star for anything but couldn't work out how to give them nothing!

online banking broke when I bought a new win 7 64 bit pc & trnasferred settings with microsoft wiard. was unable to access money manager & egg tech support were clueless. then recently I disabled UAC & loat alla ccess - got the "we have reset your securit - phone us runaround. after 3 days of phone + patper chase I get it reset. works ok in Chrome, but I try it again in IE8 and am locked out again, facing another phone & paper chase.
so I email them and say that's it - just close my account - only to be told tht I have to send them a secure message! ( which is impossible as I've been locked out again. luckily I took my money out via chrome while I had things working.
I Know what will happen if I phone again - they'll ask for password, I'll explain that I no longer have one beacuse ther servers ahve cancelled it for the 2nd time - I'll be told to phone the password reset team- they'll ask for my account number & I'll explain that I can't see it because their damn computer has locked me out of the account details screen....

I have been with egg.com and have had an Egg.com credit card for around 5 years but I'm now moving. They seem to be having massive security problems according to their telephone support "they are loosing batches of credit card numbers"
I am on my 4th card in as many months because they keep having security breaches and have to keep re-issuing me a new card.
Egg.com then every month charge me a £16 penalty for late payment because they can't setup my DD properly.
The latest card they sent out a week ago cannot be activated due to "technical problems" so I can't access my account or use the card. They are unable to give me a date as to when I might be able to use it again.
Stay well clear of Egg.com

We have accounts with several instiututions but opened an Egg Money card at the end of November with 1% Cashback (yes, there is a monthly £1 fee). The first 'statement' was issued showing just the £1 fee. The Direct Debit payment facility was correctly set up. We received a phone call on 24 Dec 'please call Egg' .. I called.. nobody knew any reason why we had received a call. I then found that the Secure Message system was blocked as our account (stil with £4000 credit available) was with Collection Department. I called again.. again nobody knew anything...Customer Services contacted Collections who said 'all ok with account'. Stil today on 26 Dec I am unable to use Secure Messaging. I now dislike Egg intensely and will close the Egg Money card and a saving account that we have had for some years.

GEE HOW I HATE EGG.

This is an online bank but their online functionality never works! You can't open a new account nor can you access your existing account. Their call center are completely useless and even suggested I try another bank. The overall service is laughable!!!!

I have been an Egg customer for nine years. The bank was bought out by Citi Bank who changed all the agreements without consultation, imposed new guidelines that don't make sense, and took decision making power away from front line staff. Result: Credit limits dropped without notification, cards suspended, savings rate dropped to zero. Not just a bad service from a bank, but actually the worst service I've ever recieved from any company. Almost any other bank is a better option.

The Egg on line web site is always down you can never access your account.
Useless company...

Egg Loan Protection Insurance is a nightmare.No communcation.Misleading responses by telephone.No single person will acept responsibility.No dedicated case worker.All their promises on their sales literature have been broken.The pits .Don't waste your hard earned money.

Egg have blamed my problem on my other bank - not them they say. Then on my pc storing cookie history - which is dealt with as it has been for years by my anti virus software.

We then have to phone an automated phone line to get to someone to complete the transaction.

What is going on?