I've been with Barclays for nearly 30 years and they have most of the time been pretty good. Don't call their call centre though as you will be passed off to their call centre in Timbuktu and answered by people who can't really effect anything you ask for and can't really understand what you are saying! But, and here's a big but, all high street banks are all the same to be fair. What Barclays have going for it is that branch staff are very helpful when you need them and most of the time you end up using their web portal to handle your account. Their web portal is easy to use, does most things I need for day-today management.