Purchased @. 450.00 of horse dewormer. Was sent hair care product for humans.(Receipt in box showed horse dewormer). Called and emailed with no response. Finally got thru and told to ship back the hair product and I would be refunded on my card. Never happened. Hair product sent back and no credit yet. Multiple calls with “ this will be returned on your card” Has yet to be resolved. Hoping they correct this as they basically took 450.00 from me!!! We shall see if it ever gets rectified.

Only sent 1/3 of $200 order, cannot get a hold of anyone after 8 calls to get a refund on items not in order. 

Ordered 05.19.20. Called 05.26.20 to inquire why my order was still in process. Was told due to current situation there were delays but my package was ready for shipment.Called again 06.02.20 as order was still processing. Same excuse given. but was also told my order was in the warehouse. I understand shipping may take longer due too everything going on, BUT my order is NOT even processed. Asked to cancel. Was told a message would need to be sent to customer service as they were the ones to assist with this. There is NO CUSTOMER SERVICE PHONE NUMBER, NO CUSTOMER SERVICE EMAIL, NO PERSON TO SPEAK TO DIRECTLY THAT CAN CLEARLY ASSIST WITH ISSUES. TBT- I have placed online orders with other suppliers AFTER 05.19.20 and items were received within 10 days. Will not be ordering from dog.com again.

They sell treats made in China. The Dingo chips were recalled due to dangerous chemical contamination which causes gastric distress in your dog. STOP feeding these to your pet. Dog.com refused to return the product for refund. You should be able to get a refund on a recalled item from the store- who else?? I would not purchase treats from this company if you care about your pets health. Vet visits are costly.

I went through most of a transaction process in order to get a product + shipping estimate. Since then dog.com created me an account. I asked them to remove my account. They removed me from their mailing list, but say that "for security reasons, the account information is not something we are able to remove in our system", which I think is BS because most sites let you delete an account, or do after I ask them to.

Instead of using a provided address, they extracted an old one from Paypal. As a result, the order went to a previous address. When alerted of the problem, they refused to make any remedy and were not at all helpful. Would not use again.

Terrible experience ordering dog beds and throwers. The agents/supervisory staff are nice to talk to promises to call you back are never met. The online checkout process is not working properly. Confirmation on the order takes days, cancelling the order is extremely time consuming, the list could go on. I will never order from them again.

Received two 20 lb boxes of dog biscuits which were shipped under two different Fedex numbers. Took about a week to receive them. Both boxes had been opened and taped shut. Bottom of one box was completely covered with tape. All corners of both boxes were open for moisture and insects, etc to enter with dog biscuit particles dropping out all over. Called company and told them I didn't want them and was told they were going to put in damage claims to Fedex and that I would receive my money back to my credit card. First they reimbursed shipping which was $.32 short. I called and they said they would fix it. They then reimbursed the $.32 the next day. Next they reimbursed one box of biscuits which was also $.32 short of the correct total. I called again and they said they would fix it. When asked about the second box reimbursement they said they thought I was keeping them. After rechecking they said that they could see in their notes that I was returning them and that they would expedite the reimbursement. I now received the reimbursement for the second box which was the correct amount, but am still short $.32 from the first box of biscuits. I wonder how many phone calls it takes to straighten out a simple reimbursement? Will not be dealing with this company again.

I had been buying food for my dog from dog for a couple of years since they stock the brand of food which we feed our dog and it is hard to find in stores where we live. Until last summer - when our 1.5yr old dog almost died from eating food which had expired 13 months before it was shipped to us. I have stopped using this retailer, and so should you. Their pricing practices have always been questionable - anyone ever notice that the price of an item increases just as soon as you place that item in the shopping basket and save it for later check-out?

Neither sales nor customer service were able to tell me what clearance meant, nor could they tell me why their calculation was always slightly off from mine. I’m a HS Math teacher and know how to add. After being unable to explain they just kept saying that pricing is bound by the manufacturer which is not true since they are not just a distributor but qualify as a store. Even if they were just a distributor why would each manufacturer make the same miscalculations? The sales rep was friendly but eager to transfer me to CS. CS was a bit touchy once they realized they couldn’t explain the miscalculation. Also they advertise “25% OFF YOUR ENTIRE ORDER” yet very few items are actually eligible.

As a retailer, I ordered thousands of dollars of stuff from this company when it was dogsoutfitter.com. Prices and selection were what drew me in, but I always knew an order from them would take weeks to get, and would NEVER be complete because of things on backorder. I once ordered some inexpensive leashes that were on backorder for about four months. So I never bought anything I critically needed to get soon. I did always try to buy enough stuff to get free shipping with each order, so that was not an issue. And I never had to return anything. Still, I always had the feeling they would wait until they received my order and then tart scurrying around trying to gather up merchandise from their suppliers in China or wherever. It was like they didn't inventory ANYTHING, so practically everything was drop-shipped. That right there is one sign of a less than solvent business. But the last straw was three weeks ago when I ordered, online on a Sunday night, a dog bed. Within 5 minutes of placing the order, I realized I had ordered the wrong size. I immediately sent an email to Customer Service, explaining what had happened, and asking them to change the order to a smaller bed. Well, I got an email reply on Monday saying it was too late, the company had already shipped the bed and there was nothing I (or dog.com) could do about it. Their email mentioned the disclaimer that says if you order the wrong thing on line, you're more or less stuck with it...they "can't guarantee" an order can be stopped or modified once it is received....even though I had notified them of the change within 5 minutes of placing the order, and it had been on a Sunday night when the businesses were closed. I protested and said they should at least provide me with free return shipping. They said (in another email) sorry, they can't do that because their policy is clearly stated on the website. I tried once more to appeal to their sense of business manners: YOU DON'T DO STUFF LIKE THAT IF YOU CAN POSSIBLY HELP IT...especially when the first two sentences of EVERY email from them says they strive for superb customer service. Yah, right. Finally, a representative emailed me that she would begrudgingly issue me a free return tag just this one time. It has now been nearly three weeks and I have not received the dog bed. My order status says "Shipped" two weeks ago. I know of nowhere in the country that takes that long, by any shipping method. Besides, if the dog bed company didn't even ship the item for several days after I placed the order, then it proves that dog.com was too lazy to get off their butts and stop the order. They had plenty of time and just didn't do it. I will never do business with this company again, and would suggest others steer clear of it too. Lousy customer service, horrid return policy, slow shipping, and lazy liars running the company.

I ordered several items off of dog.com because the prices were so good. One thing I ordered was a wire crate for my puppy. When I got it, I realized that I had gotten one that was way too big. I decided to return the crate. I contacted dog.com. They gave me a return authorization number and then informed me that their return policy requires me to just take the package to FedEx or UPS and pay for the full return shipping. Based on the size of the package, it will cost me either $52 or $45 to ship the crate back to dog.com. I paid $44 for the crate! Yes, folks, it will cost me more to return the crate than it did to buy it in the first place! I will never order another item from this site. I don't care how good the prices are.

They state 15% off, then when you check out, the price of your stuff is increased! Charging freight too! Will not buy - Will never recommend buying products from this company and you shouldn't either.

I am a long time customer since 2008 and in the past was happy with everything including customer service. They are under new management or something like that in 2012 according to an email I had gotten. Well now customer service is a joke on phone or by email and they choose to ignore you whenever they can. I placed orders that they placed holds on which they did not noticy me of! I saw it while checking on why I hadn't gotten a shipment confirmation yet. I emailed them to hear back "we need to verify your orders are correct and you must call us because we can not modify orders through email". My orders were fine as placed and I didn't need modifying yet that is the only response I got several times. I called to someone who said "hum... don't know why they are on hold not sure what we can do..." while on the phone the orders were release by someone else so the clueless phone guy said never mind they were just released and will ship so something must have gone through". Really the phone person was no help and 100% clueless! Next problem was my order for my cat food was completely missing from my order history although I had an email confirmation from them saying I placed my order and I had a pending charge for it on my card! I emailed them again so I could show them my email confirmation I paced the order to get the response "we have no such order in your history". Well Duh that's why I contacted them! My order was missing! I wrote back explaining again that is why I was contacting them and was ignored repeatedly. I tried writing them back again several times directly to the customer service lady and through there contact form online and got no where. I was simply ignored. I thought about calling but why bother since there will be no record of the order for them to see. I know I'd get same response I got the first and only time they chose to respond to me after forwarding their order confirmation. This has become a HORRIBLE place to deal with now that could care about having customers!

I bought dog food from dog.com a few times because their prices are a bit lower than competitors. BUT they inexplicably packed the 15-pound bag in styrofoam peanuts. This is not only unnecessary but bad for the environment, TOXIC if my dog eats one, and difficult to discard--a pain to pour into a garbage bag without spilling. I wrote to them once and they assured me they wouldn't do it again. They did. Then I wrote to them again and didn't even get a reply. Finally I called their 800 number and they told me they were required to do this by the U.S. Postal Service. I told them I've ordered from Petco, Pet Food Direct, doggiefood.com, and more, and none of the others used styrofoam peanuts. The response: "I mean, you could try to e-mail customer service and tell them..." What? YOU ARE customer service. "I did e-mail twice and didn't get a satisfying answer." So she repeated that they're required to use the peanuts, and I repeated that no one else uses the peanuts. Frustrated, I said, "Okay, thank you" and hung up. I will pay a few extra dollars to deal with a more responsible company.

Horrible customer service. And the "120% price guarantee" is bogus. It seems any price on websites is considered a "sale" price, and can only be "matched" if you're willing to spend hours on the phone talking to supervisors. I will never shop there again.

I have been purchasing greenies since 2004 using the same method of payment. Through the years the shipment arrived late and later and now not all. When the shipment arrived, it was damaged greenies or glued together as though they have been recycled. My most recent order on 1/25/2010 order no: W53429420000 is a classic example of substandard poor deterating customer care. Now your business wants to match the shipping address to match mailing address. I called on 02/06/2010 to check the status of my shipment when the customer service told me that no shipment is made since the mailing address did not match physical address. I am aware of lack of education, training and possibly lower mental capacity may cause to raise such issue; however, it is up to the management to walk and teach there less fortunate, lower IQ personal that "UPS DO NOT SHIP TO MAILING ADDRESS i.e. postal box" and this is why you have to give the physical address. As I recommended your company in the past, I will notify others of my issues and I am sure in this tough economy may cause an impact that proper training may be

This is really the first time I am writing a bad review about any online store I've purchased from.

The first time I bought 2 spaniel bowls from them, they sent me something that didn't exactly look like what I ordered. Brand name was different, didn't look like what was in their website either. I sent in an enquiry and all I got was that their stock change from time to time and they cannot guarantee my purchase and that I could do a return at my own cost! By the way, the shipping cost more than those bowls! I donated the bowls to shelters.

This time, all because of an email I received from them about some liquidation sale on certain items, I went ahead to place an order. The order was placed last Friday (2nd Oct) and this morning (8th Oct), I got an email telling me that 5 of the items I ordered was cancelled. They were out of stock.

I placed my order right after I received that email from them and they had 351 pieces of that diner.

I had to wait 6 days to be told they were out of stock?

I replied asking how much I'd be charged then for my remaining order's shipping and when they will be shipped. I also voiced out my displeasure of being informed after 6 days!

All I got as a reply was that stock are while they last. No replies about my question regarding the rest of my order. I wonder if they will be sending them, whether I'll be charged a bomb for shipping the other 2 bowls left in my order, whether or not they will even ship it!!

It's been 6 days!

I've never thought I needed to check reviews before actually ordering from any online store. This is my first, one and only experience this bad.

This is it. No matter how attractive those prices may appear, I'm never going to order anything from them again. Anyway, their prices appear lower than most places but us who've ordered from them know their shipping makes up the difference. Might as well order elsewhere for a peace of mind and better shopping experience.