Dog.com Reviews - www.dog.com

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Latest Reviews

★☆☆☆☆

“Only sent 1/3 of $200 order, cannot get a hold of...”

Written on: 14/08/2020 by JeanieLe (1 review written)

Only sent 1/3 of $200 order, cannot get a hold of anyone after 8 calls to get a refund on items not in order. … Read Full Review

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★★★☆☆

“Finally received ”

Written on: 26/06/2020 by glendalittle (1 review written)

Finally received my babies Duck jerky. She has been without them for over 2 months. With unable to order because of no stock and a lost package, it was getting unbearable. Finally got someone to hear me about stock and my package. This is the only product that she likes. She does not like any of the other Duck jerky’s that are made. If it was not for that I would have gone elsewhere. I hope to have plenty on order all the time so she does not run out again. Coronavirus has caused a lot of… Read Full Review

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★☆☆☆☆

“No customer service. Slow shipping”

Written on: 02/06/2020 by Kaliyah341 (1 review written)

Ordered 05.19.20. Called 05.26.20 to inquire why my order was still in process. Was told due to current situation there were delays but my package was ready for shipment.Called again 06.02.20 as order was still processing. Same excuse given. but was also told my order was in the warehouse. I understand shipping may take longer due too everything going on, BUT my order is NOT even processed. Asked to cancel. Was told a message would need to be sent to customer service as they were the ones to… Read Full Review

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★☆☆☆☆

“Chinese treats CAUTION”

Written on: 14/06/2017 by 479Greenwood (1 review written)

They sell treats made in China. The Dingo chips were recalled due to dangerous chemical contamination which causes gastric distress in your dog. STOP feeding these to your pet. Dog.com refused to return the product for refund. You should be able to get a refund on a recalled item from the store- who else?? I would not purchase treats from this company if you care about your pets health. Vet visits are costly… Read Full Review

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★☆☆☆☆

“Sketchy”

Written on: 21/08/2014 by AliyaHolbrook (1 review written)

I went through most of a transaction process in order to get a product + shipping estimate. Since then dog.com created me an account. I asked them to remove my account. They removed me from their mailing list, but say that "for security reasons, the account information is not something we are able to remove in our system", which I think is BS because most sites let you delete an account, or do after I ask them to… Read Full Review

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★☆☆☆☆

“Instead of using a provided address, they extracted an...”

Written on: 20/08/2014 by 424O'Grady (1 review written)

Instead of using a provided address, they extracted an old one from Paypal. As a result, the order went to a previous address. When alerted of the problem, they refused to make any remedy and were not at all helpful. Would not use again… Read Full Review

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★☆☆☆☆

“Ordering process”

Written on: 25/04/2014

Terrible experience ordering dog beds and throwers. The agents/supervisory staff are nice to talk to promises to call you back are never met. The online checkout process is not working properly. Confirmation on the order takes days, cancelling the order is extremely time consuming, the list could go on. I will never order from them again… Read Full Review

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★☆☆☆☆

“Will not do business with them again”

Written on: 27/03/2014 by ntHackett169 (1 review written)

Received two 20 lb boxes of dog biscuits which were shipped under two different Fedex numbers. Took about a week to receive them. Both boxes had been opened and taped shut. Bottom of one box was completely covered with tape. All corners of both boxes were open for moisture and insects, etc to enter with dog biscuit particles dropping out all over. Called company and told them I didn't want them and was told they were going to put in damage claims to Fedex and that I would receive my money back… Read Full Review

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★☆☆☆☆

“STAY AWAY!! They shipped food that is over a year expired!”

Written on: 19/01/2014 by miminadhikary (1 review written)

I had been buying food for my dog from dog for a couple of years since they stock the brand of food which we feed our dog and it is hard to find in stores where we live. Until last summer - when our 1.5yr old dog almost died from eating food which had expired 13 months before it was shipped to us. I have stopped using this retailer, and so should you. Their pricing practices have always been questionable - anyone ever notice that the price of an item increases just as soon as you place that… Read Full Review

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★★★★★

“Best place to buy dog toys”

Written on: 12/12/2013

I have two big dogs that go through toys like crazy. I always stock up on their favorite toys at Dog.com. The shipping ALWAYS arrives WAY earlier than expected. My dogs love the toys at Dog.com and they are much cheaper than any other Petstore. There are always discounts and sales on top of the lower prices. I always order a large package (about $100-200) each time and the toys will last months for my dogs… Read Full Review

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★☆☆☆☆

“Disappointing Advertising and Pricing Practices”

Written on: 02/12/2013 by ludvardi (1 review written)

Neither sales nor customer service were able to tell me what clearance meant, nor could they tell me why their calculation was always slightly off from mine. I’m a HS Math teacher and know how to add. After being unable to explain they just kept saying that pricing is bound by the manufacturer which is not true since they are not just a distributor but qualify as a store. Even if they were just a distributor why would each manufacturer make the same miscalculations? The sales rep was friendly… Read Full Review

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★☆☆☆☆

“Horribly unresponsive to customers”

Written on: 25/11/2013 by Atlasmom (1 review written)

As a retailer, I ordered thousands of dollars of stuff from this company when it was dogsoutfitter.com. Prices and selection were what drew me in, but I always knew an order from them would take weeks to get, and would NEVER be complete because of things on backorder. I once ordered some inexpensive leashes that were on backorder for about four months. So I never bought anything I critically needed to get soon. I did always try to buy enough stuff to get free shipping with each order, so… Read Full Review

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★☆☆☆☆

“HORRIBLE return policy”

Written on: 07/10/2013

I ordered several items off of dog.com because the prices were so good. One thing I ordered was a wire crate for my puppy. When I got it, I realized that I had gotten one that was way too big. I decided to return the crate. I contacted dog.com. They gave me a return authorization number and then informed me that their return policy requires me to just take the package to FedEx or UPS and pay for the full return shipping. Based on the size of the package, it will cost me either $52 or $45 to… Read Full Review

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★☆☆☆☆

“worst customer service ever!”

Written on: 05/10/2013 by mcreardon (1 review written)

I have never reviewed anything ever... but feel a need to save others from the frustration caused by this companies incompetence. My order was delayed for a while, and when I called to check on it... they said they would get back to me. They didn't! Called to cancel, and they said they couldn't cas it was a Saturday. I said I could not call on Monday as I would be out of the country... she said 'oh dear'! I said that I would get my Credit Card to put a hold on payment and she said that would be… Read Full Review

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★☆☆☆☆

“Total Charges increased at check out!”

Written on: 08/06/2013

They state 15% off, then when you check out, the price of your stuff is increased! Charging freight too! Will not buy - Will never recommend buying products from this company and you shouldn't either… Read Full Review

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★☆☆☆☆

“waited over a month...”

Written on: 04/03/2013 by mbaczek (1 review written)

i ordered toys for my dogs totaling over $60 on Feb 5, 2013 now its March 4th and I still have not received my entire order. I called to let them know that i still haven't received my toys and the customer service department did not care about anything that i was saying. On top of all this they sent out free snacks for cats with the partial order that i did receive knowing that i only ordered products for dogs. Pure IGNORANCE and STUPIDITY! I don't recommend dog.com to anyone there are other… Read Full Review

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★☆☆☆☆

“They IGNORE YOU and LOOSE ORDERS!”

Written on: 30/07/2012

I am a long time customer since 2008 and in the past was happy with everything including customer service. They are under new management or something like that in 2012 according to an email I had gotten. Well now customer service is a joke on phone or by email and they choose to ignore you whenever they can. I placed orders that they placed holds on which they did not noticy me of! I saw it while checking on why I hadn't gotten a shipment confirmation yet. I emailed them to hear back "we… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 16/07/2012

I bought dog food from dog.com a few times because their prices are a bit lower than competitors. BUT they inexplicably packed the 15-pound bag in styrofoam peanuts. This is not only unnecessary but bad for the environment, TOXIC if my dog eats one, and difficult to discard--a pain to pour into a garbage bag without spilling. I wrote to them once and they assured me they wouldn't do it again. They did. Then I wrote to them again and didn't even get a reply. Finally I called their 800 number and… Read Full Review

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★☆☆☆☆

“Horrible customer service. And the "120% price...”

Written on: 16/07/2010

Horrible customer service. And the "120% price guarantee" is bogus. It seems any price on websites is considered a "sale" price, and can only be "matched" if you're willing to spend hours on the phone talking to supervisors. I will never shop there again… Read Full Review

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★☆☆☆☆

“I have been purchasing greenies since 2004 using the...”

Written on: 05/02/2010

I have been purchasing greenies since 2004 using the same method of payment. Through the years the shipment arrived late and later and now not all. When the shipment arrived, it was damaged greenies or glued together as though they have been recycled. My most recent order on 1/25/2010 order no: W53429420000 is a classic example of substandard poor deterating customer care. Now your business wants to match the shipping address to match mailing address. I called on 02/06/2010 to check the status… Read Full Review

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