i try to make a payment with western union from 2 days ago and Lloyds bank stop the transfer..i transfer money from western union from 6-7 years and no problem at all but from 2 days Lioyd cant unblock my transfer..i lost 5-6 hours on the phone with them in 2 days..they move me from one department to another...ridiculous how many incompents people are working there..i will close my lloyds account with them..!

Having problems accessing my online account, I rang TSB customer helpline on 18 December 2018, and spoke to a lady, who unable to help me said she would pass my enquiry over to the technical department, who would contact me regarding my issue. As 22 days have now passed, and I have heard nothing, I'm guessing I was just an inconvenience to be got rid of. I have since managed to sort out the problem myself. If you are someone looking for a Bank offering good customer support, then I would strongly suggest you do not pick TSB.

Aggressive, unfriendly and unhelpful. I have relationships with all the major backs and with out exception Lloyds underperform in all areas.

Caused massive disruption to my business. Put our company account on hold for outstanding correspondence and would not release our money until they had this, even though there are no loans or overdrafts on the account. Complete lack of contact and support, resulting in none of my guys being paid days before Christmas. Thanks for nothing. Furious with Lloyds for putting us in this position.

After several years with that establishment I had enough of the declining activities available! The only Business I know that can afford to cut down on existing Services. What's left surely does not entitle the name ''Bank'' You are a shame to the banking services available and far away from reality. difficult, not at all helpful..actually summary would be USELESS!! Stay away from this so called Business! Nothing but a bad experience!!

Very very disappointed

When you call Lloyds bank, they always say they have exceptional amount of calls right now, which translates into - we are lying and have no-one working for us so you will be holding forever and we probably won't answer. When you are abroad and need to talk to someone this does not work. Changing banks when I get back.

The poorest part of the Lloyds chain. Banking has been an utter disaster. Joined through MSE web site expecting to be with them for a while. They mucked up the online banking registration and then were unable to solve simple problems and took weeks and weeks to respond. (they are allowed 8 weeks... and they take it!) They do not know what to do and even when told what the issue were, they did not know enough to sort the issues out. They have a part time complaints manager and they are third choice when it comes to using Lloyds resources. My issues were resolved when I emailed their CEO (easily obtained by a google search) I have now moved to another bank when they refused my joining payment.

If I could leave no stars, of course I would. the customer service level is below the standard that any company should be let alone a UK bank. Absolutely disgraceful and despicable and truly shocking. I have received better customer service in 3rd world countries. Their waiting is so long and telephone banking with them can be so frustrating and time consuming to simply do a 30 second transfer. They always apologise without sincerity only to give the same service again. They seem to not care about their customers and how customers feel. In January 2017 there were times when I was on hold for over 1 hour. There have also been times where I have been told off for making a complaint. They simply do not care about wasting people's precious family time by keeping them on hold, for extremely long periods of time. I have had to make numerous complaints just this year and every time receive an empty worthless apology only for the same repeated service. It is basically totally , utterly ignoring the customer feedback. Having been with them for over 30 years, I am now considering leaving them altogether and reporting them to their regulators. Never known anything like it anywhere where people are kept on hold for enormous amounts of time, 40 mins, 50 mins, 1 hour, 1 hour 30mins. When time is so precious when you work full time Such length of time on hold is frustrating beyond words.

I was watching BBC One Show.There was an article with Gyles Brandreth and old five-pound notes.Gyles at the end of the article said don't worry you can take your old fivers to any bank after the cut off date.I did this at Lloyds bank on 10th May 2017.After waiting in a long queue I went upto the glass and asked for new five pound notes.All I got from the woman was ''Have you got an account''I said no so she refused.How petty is that.What is the difference of having an acount or not the old fivers are not like a cheque?

I've banked with Lloyds for 25 years so I'm in a position to inform people what they are getting involved with if they choose to bank with Lloyds... They were good at first but have rapidly gone down hill over the years whereby I would describe them as unethical, immoral and they have no interest in providing a service, they're just interested in getting your money and as much of it as they possibly can. I could go on but let me point out 3 of the most important points/ experiences I've had with these people and make up your own mind... 1. They allowed fraud to be committed on my account whereby £1600 of charity money went to a TSB account (their sister company) yet Action Fraud say they couldn't do anything because they could not get the details of the receiving bank. This is because Lloyds would not help. They neither refunded and did not respond to a written complaint. They obviously do not care about the suffering that has been caused to abused animals as a result of this money going missing 2. They left me stranded abroad and would not help even though it was their mistake they stopped my account. I had to use my return ticket to fly back and sort the problem out because they left me with literally zero money. They offered me £50 compensation. Again, they couldn't care less. 3. They hard sell and I opened a new account elsewhere so I could bank in peace. One of their employees who was trying to sell me insurance took me into a room and gave me the story of how her niece died of cancer and that yes, cancer does affect people my age to get me to buy the policy! There is a distinct difference between the working practices of Lloyds and my main bank First Direct. Just the way Lloyds manage bank accounts and your transactions is all tailored to cream as much money from you as possible. First Direct do not do this. Today myself and two business friends have closed our accounts because of this and as a result lloyds have lost £500k between us and I will continue to inform people what Lloyds has done. Don't make the mistake banking with Lloyds. I guarantee you will regret it.

been with this bank 40 years had mortgage and loans,went for another mortgage said I cant have because my son has put money towards the deposit bank said if I did that my son would not be able to live with me, he has lived with me for 22 years and still lives with me,i had the deposit sorted and they also accused me because I had savings in the house and they wanted me to get a solicitor to prove where I got the money from,never deal again and moving banks this is the murton branch

I transferred 5000 pounds to a bank in Asia . Then had to retrieve the funds a couple of days later . I fouund out they had charged me 2000 pounds for the 32 transfers Terrible rip off service . Never use them again . No information about the rate they give until transaction is done . No rates available on their website . I feel I was robbed of my hard earned monety . Legalized robbery .

My account was closed few days before salary. They sent me a letter dated on 1. Nov, but I received it only in 18th of Nov. My salary was on 27th Nov. I went to Lloyds bank to sort out this problem. They said that my account was closed because of wrong letter. What letter, from who - they didn't tell me. They said that I need new letter from employer to re-open bank acc. and they write me example letter what should employer write on the actual letter. My employer did all what they say, I went to bank again with smile on my face - I knew that my account will be open. But Lloyds bank employees told me that letter was wrong again - HOW? My Employer was writing that letter from BANK example. Now I am sitting without my salary. Don't mess with Lloyds Bank. They are jerking with people!!

Wow Lloyds I am so impressed. I realised one hour ago that my card had been cloned, in that hour my card has been blocked, fraud department have sussed who took my money and refund on its way. Thank you Lloyds.

I received a large sum from a maturing endowment policy,paid directly into my current account. After receiving it I went into my branch (Reading) and explained that I was going to pay a cheque for £15,000 from this into a building society savings account, also in my name. I was assured there would be no problem, so I walked around to the society branch and wrote out a cheque. A few days later the society wrote to me saying that the cheque had bounced. I went to Lloyds and asked for an explanation since there were more than adequate funds in the account. The cheque was produced and I was told that the signature did not match. This was my ordinary signature that I had used for 40 years in writing Lloyds cheques and there was no difference. I then asked how did they know it did not match and was told that, actually, they did not have my signature on record, but because of the amount they assumed it did not match. No attempt had been made to contact me before rejecting the cheque. The cheque was made out to myself. They were totally unapologetic and suggested that it was my responsibility to have supplied them with a sample signature, even though they had never asked for it. I am now in the process of moving my current account elsewhere and removing my investments from Lloyds Private Banking. They are useless, complacent, unapologetic for their errors and have no idea about customer service. Avoid them like the Ebola virus.