HSBC Bank Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“A poor excuse of a bank”

Written on: 25/11/2019 by KaseySmith351 (1 review written)

In the past couple of weeks I have had a number of serious issues with HSBC, there were two counts of fraudulent activity on my account and due to the poor response of their useless customer service team the problem remains unsolved. I no longer have access to my account as they have removed me from online banking and when I attempt to re-register it tells me I cannot do so because I do not have an "active online banking account", well obviously if they have closed it down and I am trying to… Read Full Review

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★☆☆☆☆

“ZERO STARS FOR THIS CRAPPY BANK!”

Written on: 13/09/2019 by laurenmessmer (1 review written)

HSBC credit card is THE WORST!! I only put one star on there because I was required!!! The service is terrible, the technology is terrible--- it is ALL terrible!!! They make it hard to pay your bills. You have to wait on hold for almost an hour on the regular (because their website and app suck!) They put my card on a security hold for NO reason! I have now been on hold for 1 hour- and this isn't the first time I have had to wait this long to talk to anyone!! When you do finally speak… Read Full Review

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★☆☆☆☆

“Hsbc are the worst bank ever”

Written on: 17/06/2019 by RLdwbltd (1 review written)

After being a hsbc customer for over 20 years, hsbc decide its time they ask me to provide evidence of my identity with their safeguard policy. I had 2 business accounts with them which caused there automation great confusion as they couldn’t differentiate between the two. Cut a story short they cancelled my account on the basis that I haven’t provided them required info when I had done they just couldn’t process it properly. They suck when it comes to banking. Out dated and useless… Read Full Review

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★☆☆☆☆

“Flow chart slaves and dubious ethics.”

Written on: 03/05/2019 by M_Evans (8 reviews written)

A dispute of £30 on my HSBC personal credit card (Which I regularly paid off in full) grew to one of several hundreds (They were, in effect, trying to charge somewhere in the region of 1500% interest on a disputed item), due to the failure of HSBC to deal with it. I also had business accounts with HSBC. Neither the business, nor personal account people would deal with it and their complete lack of initiative (Any disputed item should be set aside whilst it is ongoing) and their buck passing… Read Full Review

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★★★★★

“Smooth & speedy opening account & registering evrything”

Written on: 02/01/2019 by pcdunx (2 reviews written)

I walked in to my local branch of HSBC without an appointment and within half an hour I walked out with a new account, with everything set up ready to go: Account number and sort code provided Online banking set up Telephone banking set up Mobile phone app installed and configured Debit card ordered Security device for online, two step security provided. The staff member that deals with new accounts was on her lunch break but cut it short to serve me. The whole process was very easy at every… Read Full Review

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★☆☆☆☆

“beware before opening an account”

Written on: 23/02/2018 by Vega385 (1 review written)

My parent has a joint saving account at HSBC bank in Malang, Indonesia (HSBS took over Bank Ekonomi). When my dad passed away, my mom wanted to take some of the money but they said she need to show family registry and approval letter from me and my brother. My brother and I live in US and we don't have anything to do with their account. Then after they got everything they want, they told my mom that she can only withdraw $500 each time. So my mom wanted to close the account, they said there was… Read Full Review

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★☆☆☆☆

“Please leave the UK hsbc you suck !”

Written on: 11/09/2017 by Terriblestateofaffairs (1 review written)

I've banked with hsbc for a long time both personal and Business accounts finally my loyalty to them is over they closed my farm business account because I missed a letter to fill in a survey about safeguarding for the reasoning that I will be safer from fraud. well closing an account without due regard to a customer who has lived all their life at the same rural address without giving me a polite reminder when I called into branch to pay cheques almost has put me into an early grave there is… Read Full Review

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★☆☆☆☆

“Bad customer service ”

Written on: 15/05/2017 by 310Fitch (1 review written)

HSBC have too many passwords (which you constantly forget. Their app is confusing and not user friendly. Appointments with staff are inefficient. Trying to call and speak to someone on the phone is lengthy and does not always solve the problem at hand. I've now moved to Metro bank, who I highly recommend… Read Full Review

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★☆☆☆☆

“Poor banking service”

Written on: 26/02/2017 by DestinyCoffey462 (1 review written)

HSBC banking services are deteriorating over last couple of years. HSBC staffs are in denial & they believe every thing is perfect. I have been with them for about 11 years & used to phone them every couple of years when I faced a banking problem. Nowadays, I have to phone them couple of times every months at least. Most of their staffs are unexperienced, can not sort out my banking issues, long wait to get hold of one of their agents. Today it took me 31 minutes in total to speak with two… Read Full Review

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★★☆☆☆

“Poor on-line banking security app”

Written on: 05/09/2016 by Fraser2010 (1 review written)

After you download the HSBC App from the App Store (2 star rated) it doesn't work. You have to ring their team (in India) for a code that you need to enter to upgrade the app so that can generate security codes for you to, for example, set up a direct debit on your on-line bank account. However HSBC do not give you the number to call. Its not on the app you download, impossible to find in their 'no help' on-line help and, its seems, their on-line chat people are not aware of it either as they… Read Full Review

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★☆☆☆☆

“Eye catching Market leading APR 3.3% but offered 16.9%!”

Written on: 18/07/2016 by AhmedFitzgerald1990 (1 review written)

HSBC Bank is a master swindler. I have been a loyal Premier customer with them for more than 8 years. And have good credit scores. I saw a market leading rate of 3.3% which was eye catching. I applied and lo and behold, they say now it's going to be 16.9%. This has adversely affected my credit score even though I clearly withdrew the application because of the APR. This should be reported to the FCA, the banks should not get away by advertising rates no one ever gets… Read Full Review

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★☆☆☆☆

“Refincing process is the Worst !!!”

Written on: 14/06/2016 by Notimeforfoolishness (1 review written)

After what I have been in a refinancing process with HSBC (my Mortgage Company for many years). This long drawn out misery started in February 2016, it is now June 2016. As a Veteran I believe I deserve better service than this. I am held to this process by a document stating that they receive $500.00 dollars regardless if I continue with them or not. I have spoken with at the least (4) different individuals who all say the same thing that everything is being held up by the UNDER WRITING… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 07/06/2016

Absolutely shocking service!! Will never use again or recommend to anyone! Will be moving my account Asap. Doesn't even deserve one star in my opinion… Read Full Review

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★☆☆☆☆

“What happened?”

Written on: 13/05/2016 by TitusElliott258 (1 review written)

I used to love this bank. Everything could be handled locally in branch. Now everything goes to a call centre in India. The staff in the branch are a skeleton crew, poorly trained and jaded. Even reactivating my ISA took 3 trips to town and two 40 minute meetings, 4 phone calls and a written complaint threatening tomove banks. Why? Because staff in store didn't tick a box on the form. Internet banking is ok when it works. Most evenings it is down. Accessing via the app is pointless and bound to… Read Full Review

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★★★★☆

“Amazing!”

Written on: 11/05/2016 by Erinnthomaas (1 review written)

Even though I was on hold for 10 minutes this morning waiting for an agent to answer I had one the best customer service over the phone that I've ever had. The gentleman (can't remember his name) was so helpful and made sure I knew exactly what was going on. He dealt with a fraudulent issue in less than 10 minutes and his advice really made me feel as ease. I don't know why people are complaining - maybe it was just my luck that I had a good agent to talk too… Read Full Review

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★☆☆☆☆

“ABSOLUTELY TERRIBLE ”

Written on: 18/03/2016 by Claudia449 (1 review written)

hsbc is appalling, their customer service is terrible. They have moved all their customer services to India and you spend ages on the phone, not being helped in the slightest to people who do not care. I went into the bank to try sort out my problem, which was initially because they have allowed me to have an overdraft without even informing me. They tried to justify this with you should get a text saying your bank needs to be in balance by a certain time that night- BIT LATE WOULD YOU NOT… Read Full Review

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★☆☆☆☆

“By far the worst bank in the world”

Written on: 28/08/2015 by MathewPittman143 (1 review written)

I have banked with hsbc for over 15 years. They used to be a great bank. About 5 years ago they went completely down hill. ALL of their customer service is in india now - you will spend over 2 hours on the phone with people who have no idea what you are talking about. The supervisors are just as inept as the operators. The online banking purposely shuts off your auto-payments without any notification & they could care less. They are solely responsible for wrecking my credit. No other bank is as… Read Full Review

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★★☆☆☆

“Declining Customer Service”

Written on: 17/08/2015 by SoliDeoGloria (13 reviews written)

I have been with the HSBC for the past 8/9 years and have noticed a noticeable decline in their customer service and face to face contact. When the local branch was still in existence, we had several run-ins with the staff especially when it came to using the machines to transfer money from one of our accounts to another. On one occasion the woman on duty impatiently pushed my husband out of the way whilst he was working on the machine and transferred money out of the wrong account, which… Read Full Review

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★☆☆☆☆

“HSBC invest direct”

Written on: 13/08/2015 by xhVaughn188 (1 review written)

Where do I start? There are many other options in the market place. Save yourself the aggravation and pass on HSBC invest direct… Read Full Review

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★☆☆☆☆

“Happy to give your money away !!!”

Written on: 05/07/2015 by rhino_1 (5 reviews written)

Initially i was happy with the service i got from HSBC and the ease of use of on-line banking etc. It was only when i was in dispute with an insurance company about fees i apparently owed them HSBC just gave them the money AND that i needed to talk to the insurance company first. SERIOUSLY AVOID. If it wasn't for the fact that i have now set up my bank account as i would like it i would to someone more reputable. SHAME ON YOU HSBC FOR THE SHOCKING SERVICE YOU GIVE !!! Minus 10 stars if i… Read Full Review

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