Co-operative Bank Reviews

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Co-operative Bank

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Latest Reviews

★★★★★

“Excellent Bank!”

Written on: 01/09/2020 by scgf (2 reviews written)

User error. That's why people have a bad experience with a bank. I love the Co-operative Bank. I love that when I call I talk to a very friendly customer service representative based in Manchester. They say people from the North of the UK are more friendly than from down South and that is so true. I can't say I have had a single problem - but then I don't even use my overdraft, let alone exceed it. If you break the rules, you will have a bad time with any bank. They're not charities. Most of… Read Full Review

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★☆☆☆☆

“Switch to Co-Op and live the banking nightmare!!!”

Written on: 07/04/2020 by Messiah293 (1 review written)

Horrific unreliable service. Can safely say this is the worst banking facility you will ever get with the most incompetent customer support, specifically the incredibly rude barking chav I spoke to from their security / fraud department whom hung up the call midway. Having opened a current account with them only a week ago, it only took a few days of using the account to notice what a disgrace this so called bank is, anyone thinking of transfering over, think twice and then think again, the… Read Full Review

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Fussyfellow's Comment

Written on: 09/07/2020

Sadly, my experience of their customer service has been little better than yours. They always seem so disinterested. I complained recently as the person I spoke to was so offhand and disinterested I felt it needed to be done. I got a response today - one month later saying they had not had a chance to look at my complaint yet.

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★★☆☆☆

“Customers abandoned by the Co-operative Bank”

Written on: 13/07/2018 by Braidenz182 (1 review written)

So the Co-op Bsnk shut or local branch - in a town with 170,000 residents. They've reduced their phone contact hours to ones that are not particularly suitable for anyone with a regular hours job. To cap it all, today (13th July 2018) their telephone contact lines seem to have been down most of the day. I'm feeling that they have abandoned their customers. What a mess - time to change banks methinks… Read Full Review

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★☆☆☆☆

“Would not accept that they were spamming me”

Written on: 06/03/2018 by jrbray (2 reviews written)

Someone had fraudulently quoted my email address for their account, so the Co-op were sending me messages I viewed at spam. When I contacted them they refused to help, indeed they kept misunderstanding my complaint "if you gives us your account details ..." "but I don't have an account with you", "if you gives us your account details ..."… Read Full Review

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★☆☆☆☆

“Ive Banked 25+ Years With The Coop, never again!”

Written on: 08/11/2017 by Peter_Thwaites (1 review written)

I have been with the coop bank for some 25 years and mostly in that time ive not had a problem with them at all, my credit card got capped after missing 1 payment which i thought was harsh! but these last few years have been a nightmare! I have a special current account, a savings account, a credit card and used to have a mortgage account with them. I cannot believe how bad they have got over recent years! Everytime you wish to buy something more than £10 they put a hold on the account and you… Read Full Review

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★☆☆☆☆

“Yup I'm off too”

Written on: 20/10/2017 by fatalbertuk (1 review written)

Ok you have finally done it -- Yup, I've been with the Coop for 10 + years but the last straw was the internet banking being down for 2 days and after the mandatory 17 minute hold a sickly sweet condescending "agent" suggested I use the App. No offer of compensation and then no concern when I said I would close the account. Current account balance was £11,000 Bye bye you have lost the plot-I'm off to FDirect… Read Full Review

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★☆☆☆☆

“Account Closed, Poor Customer Service”

Written on: 16/10/2017

I had my account closed due to missed direct debits. There was no call before this action was taken which prevented me from making alternative arrangements to receive wages and pay my bills. As a result of this I missed further direct debit payments that month. I called the Coop and explained that my situation was caused by my employer getting into financial difficulty and not paying my wages on time. They confirmed this by looking into my payment history and reversed the decision. Why they… Read Full Review

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★☆☆☆☆

“20 years of customers loyalty makes no difference”

Written on: 29/07/2017 by Alanio385 (1 review written)

Have been a customers of the Cooperative Bank for 20 years. Today went to use my card in a shop it was declined. Had checked my balance the day before via my online banking so was some what surprised. Came home and checked my account. The coop and withdrawn my overdraft facility. I was told that I had been told this via a letter sent out 10 days previously. This I had not received. I pointed out that as I had an online account why didn't they message me on my account to tell me that the… Read Full Review

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★☆☆☆☆

“Dont bother”

Written on: 13/06/2017

Even trying to register for online banking is a joke. If you want to waste valuable time then don't bother with the Co-op. Read other review don't take my word for it. I've had to make 2 phonically just to register for online banking. Now i'm in danger of ranting SO make your own decisions!!!… Read Full Review

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★☆☆☆☆

“pathetic”

Written on: 22/05/2017 by Kimberly447 (1 review written)

I closed my account on 16 May & told I will not get my money until 26 May!.It is a disgrace Proper banks transfer money within 2 hours. The customer service is pathetic and condescending… Read Full Review

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★☆☆☆☆

“THE ETHICAL BANK? NO A MORAL DISGRACE!!!!!!!!!! ”

Written on: 26/04/2017 by BradXT500 (1 review written)

The Coop publicise themselves as the ethical bank. Nothing could be further from the truth. They set out to exploit and take advantage of vunerable people and treat them like dirt. The Coop induced my friend to rent a property in Bryn Adar in Cardiff which had been unoccupied for 7 years dangling the carrot of purchase. However once it suited hem Coop issued an eviction notice. These actions were endorsed by the outgoing CEO despite appeals. My friend has been ruined financially by Coop is… Read Full Review

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★★☆☆☆

“Past it's sell by date ”

Written on: 12/02/2017 by 402Craig (1 review written)

The Coop banking Website (designed by a 9 year old)has been down for 2 days now due to maintenance that should have been sorted hours ago . The bank is not loyal to it's customers offer no interest or worst % on savings compared to other banks yet brag they offer £110 only for new customers My advice all existing loyal customers should change the service coop offers is rubbish and most of the banks have closed down years ago… Read Full Review

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★☆☆☆☆

“Hopeless !!!”

Written on: 06/10/2016 by NataliaCantrell451 (1 review written)

Placed a cheque to be credited to my account in the branch post box at the Old Market Square, Warrington branch on 25 Sept. The cheque did not get credited to my account so rang branch on 3 October to find out what had happened to it. They checked an found it still in the post box a week after posting - no apology given. What bank fails to check post on a daily basis, surely dealing with incoming mail should be a daily priority. Good job I was not desperate for the funds as they would no… Read Full Review

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★☆☆☆☆

“Defunct Online Facility”

Written on: 27/09/2016 by JaydaGrant171 (1 review written)

Severe lack of Branches which would be ok if the online Banking was any good. The introduction of a card reader to make simple changes to your online account is daft, particularly since I dont have a card reader. I have been unable to set up a direct debit to pay rent and now I wanted to change address and once again cant because I dont have a card reader. The only branch I know of is in Walthamstow which means a time wasting journey accross London just to do small things that should be done… Read Full Review

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★☆☆☆☆

“Disgusting customer care - useless bank”

Written on: 24/09/2016 by NeveahOrtiz (1 review written)

Am writing this after witnessing my 80 year old father's experience. He received a pin & debit card - used once then the pin came up as incorrect, however it's the pin number the co-op sent. Contactless was no better and didn't work either! Phoned customer care was basically told he was putting number in wrong and/or the card was damaged. Said it didn't look like the card was damaged but apparently I wouldn't be able to tell. Sent New card guess what it doesn't work. Dad can't access his money… Read Full Review

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★☆☆☆☆

“New Private internet srvice terrible”

Written on: 04/07/2016 by fawcettbaron (1 review written)

New so called improved internet banking is terrible- locks you out all the time even if you can get in in the first place. Not particularly user friendly when you actually can sign in, Complained to Customer services, never got a call back, absolutely useless and could not care less- I will be moving both my accounts with coop Private and Business - The business banking internet is fine but want accounts in same bank as transfer money. No one cares at Coop about this… Read Full Review

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★☆☆☆☆

“8 weeks in application - still waiting.”

Written on: 22/04/2016 by EagleEyed22 (1 review written)

I banked with Co-op for several years, then closed down the account when it was no longer needed. Now, after a few years, I need the account again. I was told I would need to apply again as a new customer, but was told this would qualify me for 18 months free banking so I was quite okay with this. Applications were submitted; documents produced and provided. After not hearing from them for six weeks I contacted them to be told they'd mispelled my email, and they needed three questions answered… Read Full Review

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★☆☆☆☆

“timewasters”

Written on: 04/03/2016 by 52Lyons (1 review written)

I already have a current account with another bank and am looking for a BASIC bank account. Booked appointment with Coop and brought proof of ID and proof of address. I thought that's all I needed but no. They started a drill with ridiculous questions such as am I married, do I have a will, etc. I just shut them up and said that mine is an application for a basic bank account, not a job. They asked me about credit history. I was shocked, again I have read in top sites like moneysavingexperts… Read Full Review

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★☆☆☆☆

“Prefers to gossip than help customers in store”

Written on: 09/02/2016 by 191Hurley (1 review written)

Went in store to open an account, the lady was happy to take me aside to a computer and start opening my account. But because I had missing paperwork I had to come back. This time there were 3 members of staff available, the man that was dealing with my request just looks at me a little agitated as I was interrupting his little chat with colleagues and wanted to do something that would take him quite long. So he asks me my age, makes a face as if it's an issue and just gives me paperwork to… Read Full Review

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★☆☆☆☆

“They've given up.”

Written on: 01/02/2016

Lousy customer service, lengthy admin and application. Do not waste your time trying their switch option, it's a joke. Closing this account took equally as long as opening it… Read Full Review

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