Utterly useless customer service. Long wait times. Hopeless systems. Conflicting answers to queries. I was once on for 20 minutes, only for the operative to realise he couldn't actually do what I called to get done. They didn't even manage to close an account when I asked them too. Avoid at all costs.

I have tried to purchase something on line with both my debit and credit cards and it fails. I haven't got a mobile. I have tried ringing them and after an hour, of paying for being on hold, I put the phone down. I can't solve the problem. I can#t access my money. I can't complain. Why would you use a bank ? Its digital discrimination, you can only have a bank account and access your money if you are 21 an digitally enabled.

I like the coops ethical policy and I had a good experience with their car insurance so I thought that their business banking would be a safe bet. However it's been terrible and I will be leaving as soon as I can. The customer service has been abysmal and I have often waited around an hour to speak to someone. I've frequently had to ring back multiple times about the same problem and it's meant that I've wasted countless hours of my time over the past year or so This has often left me unable to pay contractors and could easily have sent my business under. My advice is not to touch them with a barge pole!

I made a complaint about an international transfer which they messed up (and yet charged me). According to their Complaints Policy they deal with complaints within 15 working days. It is now 20 working days and they are unable to tell me when they will deal with my complaint due to a backlog of complaints. Useless customer service!

Cannot pay using my Coop bank debit card and no one at the Coop bank want to help or have resolvesd this issue, keep blaming visa. The problem is everytime make a payment its asking for a security number which is supposed to be sent via a text message which they don't send me, Verified my mobile number is correct after hours on the phone majority on hold so can't see any reason why they can't send me a text, other relatives at different banks don't have this bs security verification which is so annoying.

Worst service ever. Bank account locked for some unknown reason the Bank customer service agent after 2 hours on hold before eventually got through could not resolve, so now they are going to send me a new debit card out hopefully to resolve the problem. Meanwhile I am left with NO money as my account is locked.

£909.87 missing from our business account. Staff member working from home and has limited resources. Claims it will take 25 working days to investigate, which is over a month. Manager refuses to come onto the phone from the office. On the phone for over 2h 6min and counting!!!

Sadly this bank has fallen apart after 30 years banking with Coop. customer service anymore waiting times telephone are far too long upto 1 hour. Frustratingly difficult if you want to spend your money, referred to sham squad when trying to purchase a car asking absurd questions "are you being held hostage" when I only want to pay for a second ha d car from a main dealer. Interest rates miserly Internet banking app slow outdated.

Debit card continuously blocked after making 2-3 transactions Shocking customer service - they just blame visa and fraud security, but this isn’t constantly happening with other banks, as others have a better system in place . Call centre appalling -wait times 60 minutes plus My worse experience is of the defensive manager who had terrible managerial/ customer service skills . No wonder it’s a shambles, with a manager attitude like that! Bye bye cooperative …. Time to move to a better bank with better systems and better customer service , cooperative is not that ethical after all

I am in a call queue for the co-operative bank. My online password got locked (my fault, I miskeyed) and the screen told me to call. So far I have waited for half an hour listening to awful music and being told I am moving forward in the queue. This is time out of working I cannot really spare, I am losing money over it. This happened the last time I rang the co-operative bank, it took four calls to sort out a problem (they issued me a now credit card as my previous one had expired). Four calls at half an hour each. On each occasion they said they had activated the card but in fact had not. It took an email (for which I waited 5 days for a response) to get it fixed. I originally opened a cooperative bank account as I was impressed that they had an ethical policy but, sadly, their awful, lackadaisical and disinterested service overrides that concern. I shall be taking my business elsewhere now.

It's such a shame. I wanted to bank with co-op for ethical reasons but it's just not worth the hassle. Their systems are archaic, inefficient and slow. Customer services is under resourced and have very little power to help with issues as they're restricted by the inefficient systems in place. The simplest of things takes forever, every time you try and contact them you're on hold for ages and very little is resolved. I just don't have the time, they're slowing down the effective running of my business so sadly I will be taking my custom elsewhere. This is my second time trying business banking with co-op, i convinced myself to give them another go and immediately regretted it.

I have tried to open an account twice with Co-op bank now. I really would like to bank with a more "ethical" bank so I chose them. I have had to call 5 times during this process - waiting about 30 - 40 minutes on the phone each time. When I call, they cannot find my application. After a lot of discussion they find it. "oh but we needed information from you and you didn't send it and now the process has expired and needs to start again." I had no indication from them that any information was needed. This happened again when some documents were not exactly correct - no-one informed me. Then I sent correct ones but they had taken so long (second application now) that it was expiring and they needed my consent to review. Which would take a minimum of a week. I have just received a text saying that the account application has expired (which means they have not logged my consent) and would I like to call them about this. No. No I really would not. Ever. Again.

I operate the account for a charity in a self-employed capacity. This has to be the worst bank I have ever had dealings with. The online banking experience is atrocious where you can only make a maximum payment of £30k per day. Not good when you have an account that pays invoices which are well over that amount. And to cap it all, having set up a series of recurring payments, I have been told that for two days running, the payments have failed. This is not the first time it has happened. Not surprisingly, the charity is moving to another bank. I would not recommend this bank to anyone, no matter how ethical the bank claims to be. In my view, it is unethical to to be able to make payments when you need them to be paid. Someone at the top needs to go !

So, I complained on trust pilot. They didn't accept my complaint. The words Gnats Chuff were not acceptable apparently. You can be on hold for 1 hour plus before you can even speak to someone. Then discuss, explain,and on and on and frickin ariston. What a shambles the coop phone bank is.

I went into the Nottingham branch this pm. My internet security company was causing me concerns. The advisor l spoke to spent a lot of time with me . He was very thorough and with much patience and professionalism he solved my problem and put my mind at ease. I am very grateful M Ellis

Having moved abroad during corona , I naively believed that I could do my banking online. What kind of system is it ,that after making you log in 3 times ( account/ again for statement/ again to "confirm transfer) enter multiple security codes , one time passwords etc etc to prove your identity, then refuses to follow the instructions on the grounds of protecting the customer from fraud. Do they think we are so dumb that we log in to internet banking because we're interested in the coops position on Ukraine? All this pseudo right on drivel is not what is required from a bank. its simple: shift MY money when I give the instruction to do so and do it promptly and correctly . Banking with the coop online is a waste of time full stop

It's fine once you can get through to them- but doing that is virtually impossible and has been since 2020. I don't know if they're still using the pandemic as an excuse, but it's not good enough.

The single worst bank I have ever dealt with in 30 years of business banking!! -Impossible to log in for online banking. -left on hold for 2 hours at a time with Telephone banking.EVERY TIME. - Transactions arranged after 2 hours on hold are then not carried out, so another call of 2 hours is needed. -Thousands of pounds held for months without access via online, telephone or personal banking. - I could list so much, but haven't the will to carry on. Needless to say, I will be closing my account. Although, "notice has to be sent by written letter and will take 6 weeks to action". Business banking?? One word: RIDICULOUS!!!

It is completely unacceptable to ask a caller on the telephone to hang on for in excess of 30 minutes. This is EVERY time I try to phone them. You may have been waiting for that time and a customer walks into your shop! You would have to hang up immediately and start all over again! I am irate. There new on-line program is not an improvement. Should have spent the money employing more staff to answer the phone!!! Now looking to close accounts and go elsewhere