We paid over £1000 for a new oven- see below for what John Lewis did next. I am at home recovering from major surgery and have to use walking sticks to get around. When the job was completed we were told everything was ok, and the paperwork was passed down to me at the far end of the kitchen to sign. However, when I managed to get to the oven we could see that John Lewis installers had damaged the microwave and attempted to cover it up. The installer attempted to leave quickly, but I managed to get him to come back and look at the damage. He denied having caused the dents in the microwave above the oven. Consequently, I asked to look at the photograph he had taken prior to the commencement of work. He looked guilty and said that the photograph had been sent off, so it was no longer available! This deceitful behaviour is shocking and as we looked around we discovered more damage to our kitchen due to negligence/carelessness. I made a formal complaint immediately and requested the photograph that was taken prior to the start of work – that will prove they caused the damage. This had to be requested on four separate occasions, before it was reluctantly provided. Since raising the complaint on 6 March I have escalated the complaint to Executive level. Today I had a phone call to confirm further delay and that despite John Lewis damaging our Neff Microwave Oven, they will not replace it because it still works! Who would accept an expensive kitchen ruined by John Lewis - and being offered some small compensation. You are warned - If you care about your home stay away from John Lewis Sadly, John Lewis is no longer the great company it once was.