I ordered bridesmaid dresses and accessories and it was it was great experience for me. I could have made life easier for myself though....all the items went into the sale a few days later - so I reordered the same in the sale and returned the full price items for a refund. When I phoned John Lewis they said I should have called and they would have refunded the difference to save the extra work I created for myself. I thought that was quite good!! No problems with ordering or returns...actually one refund didn't appear so I rang customer services and they applied the refund straight away! I've knocked off 1 star for having to ring them for that missing refund, otherwise a positive shopping experience.

I usd the click and collect to get my wife's Xmas present. We don't have a JL Store but we do have a Waitrose so I arranged for it to be sent there. I was told by email that it would arrive after 2pm the following day. The next day I recieved a text at 11.30am too say it had been delievered to my local Waitrose. I popped in and collected it, no problems at all, the whole process was very smooth and would definately use again.

I have used John Lewis several times in the last few months for internet purchases and found them very good. Unlike many on line retailers they do what they promise, and are contactable when you have questions. I think these guys have their business well organised.

I WENT INTO THIS STORE FOR THE FIRST TIME THE OTHER DAY AND WHAT IT PLEASURE THAT IT TURNED OUT TO BE. I ONLY WISH I WAS A MILLIONAIRE WITH THE STUFF THEY HAD FOR SALE. MY WIFE AND I BOUGHT SOME CLOTHES EXACTLY WHAT WE WANTED. I WILL BE GOING BACK TO GET MORE STUFF VERY SOON :)

I find shopping at John Lewis a good experience generally. The staff are always clued up on the products and very helpful. It makes a real change from part timers on high street stores. I usually come away from JL feeling that i have been treated like a valued customer and I have peace of mind that I can reurn the goods if there's a problem or if I find them cheaper elsewhere.

I received the picture in about 1000 pieces, and the help from the delivery firm HDL was worse than useless and because they insisted they had tried to deliver the product the previous evening at 9.06pm, which they hadn't I was forced to phone them on a PREMIUM TELEPHONE line thus incurring an additional unnecessary cost. WHY????? The following day I returned the broken picture to the Kingston branch where the service of the staff in the picture department was exemplary , I was allowed to purchased the display picture plus given complimentary car parking. Well done John Lewis, but please sort out your delivery agents

I recently bought the medela pump in style maclaren pushchair from john lewis. I had searched for this chair for a while and eventually found it discounted at John Lewis shop. The chair was fairly easy to use, and pretty quick to assemble. I received good feedback from the sales assistant. They seemed to hold these products in stock which was important for me as I was due pretty soon. overall i am happy with John lewis price and service. i guess i could have found this push chair cheaper elsewhere but i would rather feel, check the weight and drive it and ensure that it is confortable for my baby. Online shops might not be such a good idea for such an item although cheaper. Overall John Lewis's sales assistant seemed to be knowlegable.

I ordered the Acacia Bed Tray from John Lewis Online. The item arrived within a few days. But was delivered at 7.15pm - smashed to pieces. [I would suggest John Lewis review the courier service they use]. When I phoned customer services and explained the situation, they immediately offered me a full refund PLUS £10 as a good will gesture [I refused a replacement]. I was told to bucket the 'smashed to smithereens' Bed Tray.

Having dealt with many companies when ordering online, I have to say I was most impressed with John Lewis customer services. They resolved my problem quickly and efficiently, with no aggravation incurred on my part.

*And my refund was in my account 2 days later. :o)

I bought 60 quid worth of Bobbi Brown makeup and brushes on the John Lewis website, with free delivery. The delivery took forever, after about 8 days of no show I phoned up John Lewis and was told that a substitute order had been created free of charge and this arrived the next day. The original order did turn up a few days later. Now I have a duplicate set of makeup out of goodwill and this demonstrates to me that John Lewis will go out of their way to please a customer and resolve issues, and the service is therefore way over my expecations, especially given the bad reviews here. I would without a doubt recommend the online store.

Generally superb. Will match other prices in the vicinity. Customer services is outstanding. Many other stores should look at their Customer services.