Very poor communication no replies to emails and wrong products sent , don’t waste your time here see the genuine reviews below , Staples are far beyond help. Avoid them!!!

I'm speechless after 45 minutes on the phone getting incorrect information and finally asking for a supervisor. Their customer service has good from good to horrible. After 30+ years of buying office supplies thru Staples, we're done. I am embarrassed for them.

All office Equipment are available and of best quality. We ordered some tables and chair from their. Loved their Service.

I want some products for my new office, So I ordered from here. Almost I got all things for the office of great quality and a good price.

I needed new office supplies. Ordered some out of this website. Delivery is swift though customer service is a little difficult to get used to.

These stores usually have the items that I need or I can order them and get quick and reliable delivery.

I needed an all-in-one print/scan/fax/copy printer. The functionality of the Epson WF-2650 looked good and the price was right. So I ordered it from staples.ca. The online store return policy is 30 days. I tested it and it seemed to work ok. Then 2 months from when I purchased it I printed a colour chart and noticed that near the edge it left a blank stripe instead of the lines that should be there. And then I noticed that the background colour to several boxes was missing. This seemed odd. I reckoned it was a firmware upgrade issue, so I contacted Epson tech support back and forth for a few hours, going through their process to id the issue. They couldn't identify what was wrong. So I contacted staples.ca customer support and they parroted "30 days" till I told them to put me through to their VP responsible for Customer Support. The manager who responded was very professional but gave me the same policy line. I had discovered I had a lemon that Epson tech support couldn't fix, I had the printer for 60 days, and they wouldn't refund me, although I could have a refurbished one through Epson (sure, another lemon?). In the end, they settled on a $50 refund and refunding the additional cartridges I had bought. If that wasn't enough, I had ordered three XL (extended life) colour cartridges for the printer. Initially they stated 1 week for shipping. When that week was up, I got an email stating it would take a further 4 weeks. I always have extra cartridges available for when I run out. However, the partial cartridges that come with the printer are stated as only there for testing. And I had a lot of colour printing to do. The customer support agent kindly cancelled the special order for me, which I appreciated. My point is that they should never run out of printer cartridges. Just like I order in advance, they should also. My view is that they should have apologized for the lemon and refunded me the whole amount, then encouraged me to purchase another brand. But they clearly aren't interested in my business. Policies should reflect the realities of the marketplace, which in the internet marketplace means viewing the customer as almost always right. They should also not treat customers as potential criminals out to rip off the company, but should honour customers as potential long-term business partners who will refer them and do repeat business with them. Clearly, staples.ca has the former view. So I'll be buying technology from amazon.ca from now on since my experience has been that their customer service has the latter view.

I went to this store today as i needed a total revamp New laptop computer chair mp4 headphones ink paper practically everything you could.Started to look round writing items i could then go home and purchase using there website as i needed so much and they were reccomended by a friend for good price and where or at least the ones i had time to see before i asked a member of staff about weather they sold mp4 headphones said she would get help from somebody else within seconds was then approched by a security gaurd ask to empty my pockets even ask for the reciept for an item i had just purchased from argos.While this was going on in the shop ilse itself other customers looking all staff did was stood watching me like i was a commen crimanal its disgusting would never use the store or the company agian even if they are cheap. Intend to phone the headoffice tommorow.In fact the the way i was treated is totally uncivil in fact i may even write to paper and will write on every site i possibly can never reccommending anyone purchase from this company i do have a friend who is looking for a bargin printer at the momment and will say go to a pc world next door pay the little extra for getting help ane respect i went in was doing a simalar thing right away staff approched and did just that not just say your going to get help and bring security and do such things as they did while nearly every staff just stared on even if it was empty and they had no one to help not suprised if thats the kind of treatment they give you did go to another one in stokport last month and did not have this problum. advise you to go next door to pc world or staples in stockport.Never go near the snipe one in ashton i

I'd seen some bad reviews for Staples' website online so was a bit hesitant before buying, but I needn't have worried. I received superb service.

I bought a Richmond office chair yesterday just before the 5pm cutoff for next day delivery, but they had to ring to confirm the delivery address as it wasn't the same as the billing address for my card. The woman who rang was very helpful and said I "might" get it next day still. Therefore I wasn't really expecting to receive it today but it was delivered by 1pm by TNT. Delivery was free and trackable.

Great chair too, not quite the cheapest I've seen it but literally nowhere else had any stock. Easy to build (the Mrs did it on her own in 45 minutes), fantastic quality and I expect to get years of comfortable use out of it.

Overall I'm very, very impressed, and will be using them again without a doubt.

I used to work at staples. maybe the reason no one want to help the customers is because you are all a bunch of jack a**es. we were not there to "serve you" no one gives a s***. staples treats their employees like dirt so why give a f***? i would never recommend staples to anyone and if you expect any kind of service or concern from employees go somewhere else and stop depending on employees to hold your hand and kiss your a** while you shop.