written by JIHay on 05/01/2014
I have used Dialaflight for booking flights and accommodation in South-East Asia on numerous occasions, and found they got me the best deal flying out with Emirates (tho no cheaper than if I had booked direct, however they saved me the hassle as it was all done over the phone very courteously by a member of staff familiar with the region). They also found me a wonderful hotel with a far better rate (almost half price) than I ever could have got otherwise (or locally on arrival). On the last occasion however I was mis-sold a flight in that I was told if I was to change my return flight date I would only occur a fixed fee (I was expressly told this) and not an additional charge dependent on the supply/demand of seats for the date. This I only found out when I came to change my return date which cost me nearly £400 as it was cheaper to just cancel the return flight and book direct with an airline elsewhere. I received just a brush off when I drew this to Dialflights attention upon my return to UK, when I was promised a refund of the Airport tax element for the return leg of the flight. This was in April last year. Still nothing, despite being told by email that they were looking in to it. Based on my experience my advice would be to definitely use Dailaflight for hotels, but book direct with airlines for flights if you have the time to search online yourself.
written by kay godden on 22/04/2008
Dreadful never ever will I use this company again. Shocking dial a flight will not touch ever again the sales team where useless only want to flog you most expensive deal. Afterwards if you need help they dont want to know, they advertised the exact holiday i booked 600.00 cheaper 3 months later and told me tough and said i could cancel but they would keep my 800.00 deposit so beware do not give them big deposit as they will keep it all if you try to cancel.
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