Eclipse Computers Reviews - www.eclipse-computers.com

★★☆☆☆
2.4 / 5
41% of users recommend this
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Latest Reviews

★☆☆☆☆

“no show or refund”

Written on: 07/12/2017 by olivertemple (1 review written)

I ordered a 250Gb Samsung 850 EVO … I ordered a 250Gb Samsung 850 EVO Series S-ATA3 Solid State 2.5In Drive on 17/11 and was told it would be delivered within a few days. Despite being promised since then that it would be delivered every few days, nothing has arrived. I requested a refund and since then, nothing - no reply to emails or phone calls and the website is unworkable. I have complained to Trading Standards and have made a final request for a refund. I hope to update this shortly as… Read Full Review

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★☆☆☆☆

“Extremely not good”

Written on: 23/02/2016 by Toddp81 (1 review written)

Ordered motherboard. Good - worked. Ordered another. Did did not get the board I ordered. Also had problems. Got RMA and returned with a request for the board that I ordered originally. Back came the board with a note that said no problem could be found. Completely ignored the fact that it wasn't the board that I had ordered. Still not working. Did extensive tests and wrote a detailed report. Got another RMA and returned it again. Some weeks passed and then was told they still could not find a… Read Full Review

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★★★★☆

“I was very pleased”

Written on: 14/01/2016 by Howe191 (1 review written)

It seems like these guys have been getting a bit of a bashing, but I personally was very happy with Eclipse Computers. We ordered a Gamer PC for my son for Christmas and it took a little longer than I had hoped, but it arrived just in time. It is a fantastic bit of kit, great value for money compared to other companies and I would buy from them again and have recommended them to other people as well… Read Full Review

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★☆☆☆☆

“they damage the returned stock to get more money out...”

Written on: 19/11/2015 by 121Coyle (1 review written)

I bought a motherboard from them that turned out to be "bricked" did extensive research on the company's forum who made the board to confirm the error code sent it back they phoned me and said that I had bent the processor pins... I managed to get it back looked at the processor bay and there are dents that are clearly from a flat head screwdriver all they seid was why would we want to damage it.. well you was trying to get me to spend more money on an inferior board... id advise not using… Read Full Review

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★★★★★

“Eclipse Computers Best Around”

Written on: 16/10/2015 by Pyriel42 (1 review written)

THE 3TB SEAGATE HARD DRIVES WOULD NOT WORK ON MY PC. TOOK THEM BACK TO "ECLIPSE" AND THEY CHANGED THEM FOR 2TB VERSIONS. NO PROBLEMS WHAT SO EVER. I ALWAYS USE THEM FOR MY PC SUPPLIES. IF AN ITEM IS NOT STOCK THEY ALWAYS OFFER A REPLACEMENT SAME OR BETTER THAN ITEM WANTED. THEY ARE ALWAYS HELPFUL… Read Full Review

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★★★★★

“Super purchase service”

Written on: 02/09/2015 by gupsterg (1 review written)

Been meaning to do a review for a while. I bought an Asus Maximus VII Ranger back in Feb 2015, even though paid for cheapest delivery (£2.95) I got my item next working day! … Read Full Review

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★☆☆☆☆

“nonexistent customer support ”

Written on: 31/08/2014 by whitehtj (1 review written)

The customer service at Eclipse Computers leaves a lot to be desired, in fact to would test the resolve of the Dalai Lama himself. I purchased a personal computer for over £1000 which developed a hardware fault when it was less then twelve months old, the support I got was as much use as a chocolate fireguard. They say they'll call, but you have about as must chance of receiving a call from the dead as you do from Eclipse. Personally I would not recommend Eclipse Computers… Read Full Review

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★★★★★

“Good Prices and Fast Dispatch”

Written on: 22/08/2014 by KylieRyan126 (1 review written)

I have recently made two purchases with Eclipse. One was a Bitfenix Prodigy M case, the other was an LG DVD Writer. Both were very competitively priced and arrived well packaged within two days of ordering and in excellent condition… Read Full Review

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★☆☆☆☆

“Terrible experince, Expensive, Customercare non existant”

Written on: 23/07/2014 by haReynolds141 (1 review written)

Well i didn't think i would be doing this, so my girlfriends son wanted a custom build computer high spec to play games on, so everyone gathered money together and finally managed to get him one for christmas with top end specs on everything completly custom build costiing just over £750, the graphics card had to be an nVidia as we're not a fan of ATI radeon cards. So first of all we were expecting the computer very shortly after order as we were told the delivery date, 10 days later i phoned… Read Full Review

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★★★★★

“Excellent Service - really helpful for a PC dimwit...”

Written on: 04/07/2014 by BarryStephenson (1 review written)

Bought a gaming computer from Eclipse last week. I had some issues setting it up and cross-firing the two GPUs. The technical dept were excellent - the guy with the beard (don't remember his name) was just excellent and so helpful. I was dealt with by a guy, who was absolutely first class - if everyone in customer service was like him, life would be easier for us all. But all staff I've dealt with have been good. If, like me, you're not an expert on PCs, this is a great place to buy… Read Full Review

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★☆☆☆☆

“Do not use company”

Written on: 19/03/2014 by yvMorrison21 (1 review written)

Eclipse Computers were suggested as I do not know anything about computers and wanted to buy a gaming computer for son. Collected Dec 2012. It has had several hardware problems and I have had no end of fobbing off from store. Was repaired twice in 2013 and again 14 months after purchase it is unusable and the store do not want to know. Is a £700 computer not expected to last 14 months? Well I believe it should but have ended up going to have it fixed elsewhere at a cost of £250. having looked… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 13/02/2014 by Woo2014 (1 review written)

Bought a faulty computer from them cost me £50 to have it deliveried and returned, customer service really bad, the computer had a hard wear fault and I have paid for them to repair it under guarantee really bad they are about the worse company I have ever dealt with avoid at all costs . Don't say you haven't been warned there is nothing I liked about the transaction with this company just hope the computer dosnt break again I don't want to go though this again… Read Full Review

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★★★★☆

“Potential hazing here!”

Written on: 29/01/2014 by Hunderwood (1 review written)

Ok so I notice there are a lot of negative reviews about these guys on here. At the chance of getting lynched here...I'd like to leave a positive review. I purchased an amount totalling around £800 last month and found the sales staff to be young, but quite helpful. Plus I'm no beginner so knew mostly what I wanted and about compatibility. So after a short wait in the queue and a conversation about what they had in stock, I walked out with my new items. Upon opening everything I found that… Read Full Review

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★☆☆☆☆

“Very very and very bad company”

Written on: 08/01/2014

Please no one use this company very bad and fake company. I want to kick this company please every one no purchase any thing this company… Read Full Review

Hunderwood's Comment

Written on: 29/01/2014

Hey there, I was just about to leave a review for these guys. After buying a load of stuff last month. Are we on about the same company? I found my experience to be a good one. I did have a faulty item in my purchased goods, but they replaced this for me without argument.

I'm not sure what you mean by "goods purchased & cost" though?

I'd recommend getting in touch with them to see if they can help mate.

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★☆☆☆☆

“Terrible customer services ”

Written on: 12/12/2013 by CCFC (1 review written)

Bad customer services Terrible !!! No customer service at all !!! My stuff not in stock !! Still waiting after 3 weeks !! They have taken my money with no payment confirmation ! No dispatch date !! How can you treat your customers like idiots !! Bad bad bad … Read Full Review

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★☆☆☆☆

“Bad company AVOID them!”

Written on: 01/12/2013

well I am order of them by website products I wonted 2 weeks ago and I still waiting! on website you can't see that they have parts you wont at stock or not. they not answer on emails. only one way for communication is phone 0844...). they keep saing that they waiting for new stock (2 weeks???!!!) I will not recommendet this company to anyone!!! very bad services!!!… Read Full Review

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★☆☆☆☆

“Very dodgy outfit”

Written on: 19/11/2013

Don't trust all these fake reviews, it is the company reviewing itself. Eclipse has such a bad reputation in Coventry that it is alleged to have its own shelf at Trading Standards. This company is absolutely dire, and sells faulty goods, and sacks staff for no reason, other than for the management to flex their power, whilst they are on the fiddle. Avoid at all costs. There are other PC firms in Coventry which are far more reputable!… Read Full Review

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★★★★★

“Fantastic prices and customer service”

Written on: 02/08/2013

I would definitely buy from the website again, the delivery was faster than I expected and contact through email was easy and very informative! My PC came with everything I ordered and works great!… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 28/07/2013

I took my laptop into Eclipse Computers yesterday at 11 am and was able to collect it at 3pm the same day! He had installed a new hard drive and operating system and had it fully up and running in a few short hours. I will definitely be recommending Eclipse to family and friends - great customer service, fair pricing and speedy turnaround… Read Full Review

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★★★★★

“Fantastic service, great value.”

Written on: 25/07/2013 by TrevorMcDonaldkilledmyrabbit (1 review written)

Have placed two orders with Eclipse now and both times have been more then satisfied. When I ordered my pre-built PC from them the item was received less than a week after I ordered it, Eclipse themselves keeping me updated as to the progress of my order. When the item arrived I had a few issues and questions regarding some of the features. I emailed my query to them and within minutes I received a reply and my issue was resolved near enough straight away (the issue incidentally was not with… Read Full Review

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