Went into Newcastle branch yesterday to change our holiday from 1 country to another the lady that dealt with us was very polite and very helpful and polite we have dealt with same lady before she made us feel very relaxed we were very happy with outcome she sorted everything out for us we will definitely use dawson and Sanderson again thank you

Book all of our holidays with Dawson and Sanderson in washington.either abroad or coach holidays in this country.staff are very friendly and helpful.vickey is our usual agent.but all of the staff in washing branch are great.5*

The morning of my travel alone to turkey I discovered there was no hotel booked for me. Dawson and sanderson said they would sort but had to sleep on the couch as the booking was for the next day. Transfer didnt want to take me from the airport as they hadn't confirmed this for me. Terrible experience which I never want to repeat. On.my return I visited the branch to discuss my next holiday booked with them in sept and to complain. I was told by the manager 'put it in writing as I'm not interested' 800.00 that last holiday cost me. God knows what's going to happen in sept. Worried sick! I've sent a letter, 3 weeks ago and no response. Shoddy to say the least!

Booked a holiday through the Middlesbrough branch and I have to say the staff were totally amazing, went above and beyond helping me and my partner. There had been a problem with our covid passport ( my partner had a flu jab not the covid booster as we thought). We hadn't realised this and we were due to fly in a few days. The staff were so helpful in getting our holiday changed to a new date rather than us losing money. The ladies helping stayed well after closing time to help us. Amazing staff, truly amazing customer service. Can't thank them enough. Would definitely recommend.

Myself and my husband called into the Hexham branch as we had seen a very good deal in the window a few weeks ago but that deal had been taken down, however, the staff member could not have been more helpful, she looked for us a similar holiday which she found online so we booked it straight away, great service with a very friendly attitude, the Manager was also very helpful, looking for holiday for us for November 2022, although we didn’t book that one we will definitely go back to do that at a later date, we normally book our holidays online ourselves but will use this branch from now on.

On Saturday 1st February I called at the Hexham branch of Dawson and Sanderson to enquire if they could assist me choose a holiday for a single traveller. Whilst looking at the brochure with my back to the staff counter, I heard shouting The shop was full so initially I ignored the shouts of " what was I looking for" because the shouting could have been directed at anyone!! The voice shouted even louder so I decided to leave the shop as I felt embarrassed as by now everyones eyes were on me. However as I was leaving she raised her head momentarily and directed her shouting at me so I asked her could she help with a Mexico or Carribean 2 centre holiday for a single person. To my amazement she said NO there were NO there were no single holidays.!!! Surely someone should train this person as she is unaware that single holiday do exist, bearing in mind there are likely to be additional charges for single occupancy. Incidentally I had ALREADY picked up a brochure which was called THE RIVIERA SOLO COLLECTION !!! No wonder the days of High Street travel agents are numbered!!

Complicated holiday itinerary was dealt with professionally and promptly by the person I dealt with at Ashington branch. Organised brilliantly at a very good price. Thank you.

In booking a holiday over a year ago a member of staff from Hexham branch decided to use our personal information to contact my partner and then proceeded to meet up with him on a regular basis, also giving him private information about other clients holidays from our local town, I proceeded to contact head office about this breech iin personal confidential behaviour and they didn’t want to know so I would not recommend booking with this company

I don't do package holidays, well not till I got too long in the tooth to workout all the flights, hotels and hotel at the airport without making a mistake on the dates. Enter Dawson and Sanderson who suggested Croatia and booked every thing for me in a jif . Great holiday with jet 2 at hotel astrea, mlini last week in July 2019. People to meet you every where, like a personal guide but they don't try to sell you anything unless that's what you want. No, no show taxi like I have had in Sri Lanka and Malaya, Just a seamless transfer all the way.

This is the second time we have booked a holiday on the reference of the staff in Dawson and sanderson in Durham. We were told our hotel was amazing including the friendly staff, food, rooms, and location. Well at least they got the location right. Never again will I book with them ever again. I think they try to get you to book the less favourable hotels we paid £1700 for a week half board. We had to eat out every evening as the food was diabolical.

Booked with Dawson and Sanderson in Stockton on tees ,It's the first time for years that I've used a travel agent as I normally book my own flights and accommodation.I will never use then again as they have my wife and myself sitting far apart on the plane both outbound and return.and they couldn't care less

I have always used Dawson and Sanderson in the past and found them to be more than helpful. Unfortunately this time in booking I have been very disappointed. I booked my holiday and paid over £1600 for a week I then returned home and looked for my holiday on the Internet where I found it £161 cheaper. I rang within 3 hours of booking my holiday to explain and ask if they would price match I was told NO !! You've already paid we can't help. I then rang head office and was told they could not discuss another branch ! Why have a head office if no one can deal with queries there ? I then rang Gateshead branch back and was informed they would give me some monies back but not all. I was also told if I cancelled my holiday I would loose all of my payment. I am very disappointed with the service and shall not be visiting again

We have booked many times at your north shield's branch and always found the staff very friendly,very knowledgeable,nothing is too much trouble and they always make u feel relaxed and happy. the team do a fantastic job and I wouldn't go anywhere else to book our holidays.they deserve a massive pat on the back ..

They issued me with a currency card, I had £50 left on it. You have to close the card to avoid the monthly "inactivity" fee, but Dawson and Sanderson refused to close it, claiming they couldn't despite being admitting they issued it. The card company claim that only Dawson and Sandersons can claim it - so I'm stuck £50 out of pocket. Avoid this company!

Please stay away from Dawson and Sanderson. Very unprofessional and not helpful. They are just interested in taking your money and after if anything goes wrong not willing to help until u keep putting pressure on and demand the issue to be sorted. Please read terms and conditions very carefully before dealing with them. We used them 3 times to book our holiday and after the last time never again. Very disappointing.

a really busy office, the staff barely have a minute to breathe. but they always have a smile on their faces, they're friendly and helpful. and they met my needs and wants - not to mention lower in price than expected. would definatley book with them again.