Dawson Sanderson

Went into Newcastle branch yesterday to change our holiday from 1 country to another the lady that dealt with us was very polite and very helpful and polite we have dealt with same lady before she made us feel very relaxed we were very happy with outcome she sorted everything out for us we will definitely use dawson and Sanderson again thank you

Book all of our holidays with Dawson and Sanderson in washington.either abroad or coach holidays in this country.staff are very friendly and helpful.vickey is our usual agent.but all of the staff in washing branch are great.5*

The morning of my travel alone to turkey I discovered there was no hotel booked for me. Dawson and sanderson said they would sort but had to sleep on the couch as the booking was for the next day. Transfer didnt want to take me from the airport as they hadn't confirmed this for me. Terrible experience which I never want to repeat. On.my return I visited the branch to discuss my next holiday booked with them in sept and to complain. I was told by the manager 'put it in writing as I'm not interested' 800.00 that last holiday cost me. God knows what's going to happen in sept. Worried sick! I've sent a letter, 3 weeks ago and no response. Shoddy to say the least!

Booked a holiday through the Middlesbrough branch and I have to say the staff were totally amazing, went above and beyond helping me and my partner. There had been a problem with our covid passport ( my partner had a flu jab not the covid booster as we thought). We hadn't realised this and we were due to fly in a few days. The staff were so helpful in getting our holiday changed to a new date rather than us losing money. The ladies helping stayed well after closing time to help us. Amazing staff, truly amazing customer service. Can't thank them enough. Would definitely recommend.

I've used Dawson and Sanderson for many years now and would recommend them without reservation - especially their Gosforth branch. We visited them with clearly defined criteria for our next holiday; 3 star accommodation in a specific location & on a restricted budget. I was still wary of booking during the pandemic & didn't really expect them to fulfil my expectations so well, but came away delighted with our booking.

We have now just returned from our Lanzarote holiday, which was booked during the summer. I have to say I was apprehensive about booking at all, but travel consultant put us at ease. We booked with Jet2 (who I also rate as excellent) and assured on every particular concern we had. She even rang us on the last day of Jet2's promise of an admin fee free change of holiday destination brought on by covid. What service!

She took the hassle of pcr tests, passenger locator forms etc out of our hands. Everything was made so stress free. Unfortunately whilst we were away the Covid goalposts moved again! Lateral Flow Tests - as arranged by her were now obsolete. The (rip off) PCR was back in business and whilst we were away all of this hassle was taken care of for return.

We're very grateful to all of the team at D&S. Another person and the other girls also assisted us at times and we're enormously grateful to them all for taking the stress out of a holiday during the pandemic.

I recommend this company without reservation, surely the best travel agent in Newcastle!!

Myself and my husband called into the Hexham branch as we had seen a very good deal in the window a few weeks ago but that deal had been taken down, however, the staff member could not have been more helpful, she looked for us a similar holiday which she found online so we booked it straight away, great service with a very friendly attitude, the Manager was also very helpful, looking for holiday for us for November 2022, although we didn’t book that one we will definitely go back to do that at a later date, we normally book our holidays online ourselves but will use this branch from now on.

On Saturday 1st February I called at the Hexham branch of Dawson and Sanderson to enquire if they could assist me choose a holiday for a single traveller.

Whilst looking at the brochure with my back to the staff counter, I heard shouting

The shop was full so initially I ignored the shouts of " what was I looking for" because the shouting could have been directed at anyone!!

The voice shouted even louder so I decided to leave the shop as I felt embarrassed as by now everyones eyes were on me.

However as I was leaving she raised her head momentarily and directed her shouting at me so I asked her could she help with a Mexico or Carribean 2 centre holiday for a single person.

To my amazement she said NO there were NO there were no single holidays.!!!

Surely someone should train this person as she is unaware that single holiday do exist, bearing in mind there are likely to be additional charges for single occupancy.

Incidentally I had ALREADY picked up a brochure which was called THE RIVIERA SOLO COLLECTION !!!

No wonder the days of High Street travel agents are numbered!!

Complicated holiday itinerary was dealt with professionally and promptly by the person I dealt with at Ashington branch. Organised brilliantly at a very good price. Thank you.

In booking a holiday over a year ago a member of staff from Hexham branch decided to use our personal information to contact my partner and then proceeded to meet up with him on a regular basis, also giving him private information about other clients holidays from our local town, I proceeded to contact head office about this breech iin personal confidential behaviour and they didn’t want to know so I would not recommend booking with this company

I don't do package holidays, well not till I got too long in the tooth to workout all the flights, hotels and hotel at the airport without making a mistake on the dates. Enter Dawson and Sanderson who suggested Croatia and booked every thing for me in a jif . Great holiday with jet 2 at hotel astrea, mlini last week in July 2019.

People to meet you every where, like a personal guide but they don't try to sell you anything unless that's what you want. No, no show taxi like I have had in Sri Lanka and Malaya, Just a seamless transfer all the way.