I also used to shop at Jane Norman regularly and sometimes had to force myself to walk by as I knew I would end up buying something. Obviously not such a problem now as the Scottish branches have closed but I did consider buying from their online shop as have done before. However, that was until my last purchase of jeans. Firstly, I bought them in 2 colours. I assumed that they would both be the same as they were same style and size only different colours. However the black ones were ok and the blue ones would have to have been sprayed on. Took them back a couple of days later and after a bit of a carry on which involved contacting online customer service etc I was eventually offered only an exchange as I couldn't find my receipt (which I found again later) but all tags etc were still on (takes a breath). So, I have jeans in my wardrobe bought from Jane Norman YEARS ago which I still haul on occasionally as they are still ok albeit a bit character faded etc. However, these new ones I have worn and washed maybe 3 or 4 times and the black ones look like I've wash them 100 times. Faded to grey! the blue ones dye my legs and anything I sit on so has put me off wearing them too! Just a blooming disaster. I now bypass them in my wardrobe and opt for older ones. Just a waste of money.

I have been a great fan of Jane norman.I would shop weekly and have a few items today in my wardrobe that I havnt even wore yet but loved them at the time so purchased them. My daughter decided to buy me a top for christmas.She bought it in november when she saw it to avoid disappointment.She explained it was for christmas so received a gift receipt.Unfortunately the fit wasnt perfect so I decided to return it.Couldnt find anything else I liked as the quality and designs have changed incredibly so I asked for a refund. I couldnt have a refund as the date of purchase was 23 Nov so a refund is only within 28 days. As this was a present with the receipts and returned in saleable condition I thought it would be 28 days from christmas but clearly not.I could only have an exchange or credit note.As for an exchange there was nothing so now I have no new clothing only a credit which is no good as stock is awful. My daughter and I are very disappointed so I will never shop in there again.

The choice and quality are in no way close what they used to be, when they started charging for returns it all went down the pan after that. I will have a look in the shop occasionly but its been a long time since I've been tempted to buy. Shame really I used to have loads off them Linda

I used to LOVE jane norman, it was my favoroite shop of all time. However, since it has become Jane Norman london, the tailoring seems to have really messed up. I bought a gorgeous white coat that they are selling at the moment in a size 14, and clearly no research has been done into what sort of shape and size a size 14 person is. Not only am i a little chubby, hence the 14, I also have a large frame. This coat has its measurements all wrong, and I know people are different shapes, but I dont see this fitting anyone well. As usual with jane norman nowadays, there are angled shoulders to this coat, which I can deal with, however if you wear the coat so the shoulders of the coat sit on your shoulders, the bottom of the arm holes come far too low, as if they expect me to have arms the same size as around a size 20 something woman! the bottom of the arm holes hang several inches below my 34E boobs! The shoulder width is also far too wide (I am am broad shouldered) so basically the coat looks great, but if I dare move my arms the whole coat shoots up past my ears, which looks ridiculous. I will be taking it to a tailor next weekend, as I do love the coat, however if they decide they are unable to fix this then I will be returning it. Im not sure whether massively incorrect tailoring is just for larger sizes (by larger I don't really mean very large, from 14 up), but I'm am genuinely really confused about how they go about deciding what measurements to use..... As I said, I am less angry about this (I have returned many items due to poor tailoring since jane norman switched hands) but more confused about what the heck they are doing...... I really do not understand why they are making gorgeous clothes that simply wont fit most people!

omg!! i went to the harlow branch yesterday. i found an evening clutch bag marked as £5.50 and when she put it through the till it came up as £14. I pointed out the tag to the girl at he till and she said that it was the wrong price. I explained that I picked up the bag/clutch thinking it was £5.50 and decided to buy it at that price. She called the assistant manager who had no customer skills and was extremely rude and basically told me to either like it or lump it. I was so annoyed and dissapointed. I will never walk into jane norman again and they deserve to go into administration! I hope they never find a buyer and go down!

Found a lovely dress today on a rail stating £10.00 off, it was not the only one misplaced, the shop was tidy and organized. I tried the dress on and it looked great so I chose to purchase it. When I got to the till the full price came up and so I asked about the advertised discount. I was told that one of the shop assistants must have priced it incorrectly and basically it was tough. I complained to the weekend supervisor who was frankly rude, sarcastic and rolled her eyes at me. I won't step foot in there again unless head office can come up with an acceptable response to my formal complaint.

I brought a dress in November on next day delivery, by the time the delivery came 1 week later it was too late, the delivery was never actually made to me as I was not in, I received a card from the post man to collect it from the local office. Now I did not get a chance to collect the item (as I was on holiday)(which did not matter as it had arrived to late) so I though I would leave it to be returned to sender after 3 weeks. I contacted Jane Norman when it has been 4 weeks and they said they had not received it, I was told it must still be at the post office, I contacted the post office (by phone as customer services should be not just an email that they can use to fob you off!) and was told it had been returned I perhaps needed to wait a little longer. So I waited until it had been 2 MONTHS!!! and I still had no refund I have again contacted Jane Norman who still claim to have never received the returned parcel and so will not refund until they have it! It's a disgrace that I have ended up paying for something i have never received. I will be contacting my bank to dispute the transaction, I am completely disgusted with this company, if they had provided the next day delivery service which I had paid for this would never have happened! BUYER BEWARE - CUSTOMER SERVICES ONLY AVAILABLE THROUGH EMAIL!!!

My girlfriend really wanted this black bodycon dress from the Jane Norman website as it was on a very special sale price (£10), I went ahead and placed the order but for some reason the website was extremely slow and kept crashing. I tried using my desktop and my tablet computer but was still having the same issues. Eventually I managed to place my order and got the confirmation email, The website isn't too badly laid out but it is somewhat laggy. The order was placed late at night so it's not as if there was much Internet traffic. Now onto the dress itself. The dress arrived in a couple of days (standard delivery), very neatly packed, folded and wrapped in tissue paper and mailed in a box not a jiffy bag. The dress itself was good quality, no poor stitching, no threads coming loose etc. I did carefully scrutinise the dress and couldn't find any flaws like some other reviewers have mentioned. My girlfriend is overall very happy with it. Would my girlfriend use Jane Norman again? Yes, however we will probably not use the website again due to the issues mentioned earlier in placing the order. We will happily buy from a Jane Norman shop though.