I haven't had a Holiday in 26 YEARS!! and I thought I would take my 6 year old for his first! I was so very disappointed in the cleanliness of the (so called Club Apartment!) I had to clean everything including the windows! I had to request the voucher that was supposed to be in the envelope on checking in!? NOTHING was explained i.e. where to put your rubbish, where to put your keys on leaving. I had to request and argue for a Broom Mop & Bucket, which was meant to be standard in Club class, and various other items that were not available/given in this package. I could go on and on. On top of all of this, A cleaner was quite vocal when moving from room to room, talking loudly about prior holiday makers, and another cleaner when asked directions moaned and pointed? I believe that the owner of Pontins needs to go undercover and see for himself what this site is all about, It really needs an overhaul. Some Holiday Makers paid 400 for the week I paid less, and left early. I am very sure I will not return to Pontins while it is so run down, instead, I will book private accommodation just so I could return to the beach, the highlight of the Holiday.

Had condemned pillow neighbors that were noisy small always ate away at restuarant next door because it was sickly the pillow in our room had a label marked condemned was bitten to death bye bed bugs

Pontins at camber sands was meant to be our first family holiday since our son was born five years ago and what a disappointment it was!! where to start is the question, on arrival the main entrance was closed so we had to drive around trying to find the other entrance . once we eventually found it we then had to drive all around the site to bring us back to reception to check in then when tryin to park outside the room it was terrible having to trek half way across the site with suitcases and bedding is not what i wanted after travelling two hours!! After walking up the tatty iron stairs which have big gaps and holes in (not brilliant for children) when we entered the room the smell was awful there was mould growing on the windows and the curtains, the cupboards were dirty and the washing up hadn't been done. As it was so cold in the room we decided to put the electric heaters on which were provided only to discover the had not been health checked in over a year!! I was very disappointed with the facilities the go karts were never working and the crazy golf always "ran out" of golf balls. We didn't even attempt to try the food as the smell was enough. the only good thing about this holiday was the beautiful beach which was only a five minute walk and the bluecoats and the evening entertainment for the children had it not been for them i would not of stayed. we will never be returning again!!

Based on all the reviews I read before the trip, we nearly didn't turn up for our Sun booked weekend.

However, although the place is clearly dated,a bit run down and in need of some refurbishment, we certainly didn't find it the hell hole that many others seem to have.

Our main concern for us and our nearly 5 year old son was the hygiene of the chalet, but even though ours was a budget one, it was clean enough inside, and we felt comfortable using the cooker and fridge etc.

The entertainment was basic, but again, good enough for the money paid, and the bluecoats tried hard, especially the guy who looked and sounded like Peter Kay, who was very good at taking the rise out of himself as well as the mainly family audiences (half term).

All in all I'd say you get what you pay for, but can only speak as we found, and it was ok for us.

The main purpose of giving this review is not to actively encourage it as a great destination, but to give a little peace of mind hopefully to those who are already booked there, perhaps through the Sun placement system.