Wickes - www.wickes.co.uk

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Wickes - www.wickes.co.uk
★★☆☆☆
1.6
14.0% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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“Shower room design and installation .”

★★★★★

written by Briliant777 on 26/07/2023

I had a shower room designed and installed by Wicks .From the design and installation it went perfectly I was so pleased with the final result .All the units arrived on time. The installers were perfect .

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“Kitchen project completed”

★★★★★

written by Vonnymalam64 on 09/05/2022

Had kitchen designed last oct. Took delivery 21st april. From start to finish weve had brilliant service. Fitters, electricians, tiler, gas engineer all did an amazing job. Lovely bunch of workmen. Really really happy with it. Even the skip men were very polite and tidied up after it had gone. I kept them all supplied with tea and coffee which they always thanked me for. All in all a brilliant service. Wickes even gave us a refund for the led lighting which we decided not to use snd 2 boxes of unused tiles.

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“Very happy customer”

★★★★★

written by Blobs1962 on 07/02/2019

Used the Crawley, West Sussex store to purchase our new Kitchen. Was so happy with the service we used them again when we did our Utility room. The designers knew their stuff. Recommended drawers instead of cupboards in the lower section of the kitchen, what a brilliant idea, so much easier to get to items. Bought cutlery separators, corner cupboard pull out, and plate separators, really pleased with all these items. Delivery for both were as stated. So pleased both rooms look fabulous and didnt pay over the odds for either. Well within our budget. Would recommend.

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“Always impressive”

★★★★★

written by on 24/09/2014

I've used Wickes many times, in shop and online and I have always found the service and goods to be well above average. In my book miles better than other big DIY outlets. I particularly like that trade and DIY types all pay the same. The red pencil prices are good value and the deliveries are always fine.

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“Well impressed”

★★★★★

written by Lindajohn on 29/08/2014

First time we have used wickes via home delivery, must say after reading some reviews I did hesitate, We ordered geneva oak veneer doors after checking the quality at b & q and comparing them to wickes We went for wickes placed order on Thursday and they were delivered next day at 8.10 am I was very Pleased and they look beautiful . The young lad who delivered them was leery pleasant and helpful, so I Would use wickes again. Thank you so much.

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“Customer Services Review ”

★★★★★

written by Lyon466 on 15/08/2014

Was annoyed to learn that I had been delivered the wrong items however I rang customer services and spoke to this guy from Chorley and he was great! Never spoken to any customer services before and had such a great outcome! He sorted the problem the same day and said they are compensating me! Thanks!

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“slabs and accesoreis”

★★★★★

written by Aubreyp104 on 19/07/2014

I had a great time asking about slabs and was told everything I needed to know from the well knowledge of the staff was given a price and delivery was free if my family was to ask me for detail of wickes I would recommend as well as to friends well done wickes

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“Good Service”

★★★★★

written by AyannaBrennan277 on 28/06/2014

The staff at the Basingstoke branch were so helpful with the loading of my car many thanks

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“Excellent Service”

★★★★★

written by on 30/01/2014

Never having had a new kitchen before, we were quite apprehensive about ordering our kitchen and having it fitted by Wickes. I had read such awful reviews online and was concerned everything would go wrong. I can honestly say that from ordering to completion, everything was smooth and professional. The delivery arrived on the day it was ordered, with telephone messages to check that everything was fine. The fitter turned up when expected. He was efficient and professional and fitted our kitchen as if it was his own with attention to detail. Everything was left clean and tidy each day and full explanations given as to what would happen next. I would have no hesitation to use the services of Wickes Southampton again and am very grateful for such an excellent job.

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“Great customer service”

★★★★★

written by on 29/06/2013

Wickes Hedge End, in particular Martin and Tim, were great when helping me find the right taps for my vanity basin. They stepped outside the box and found a way to get my taps, nothing was too much trouble, very proactive and positive with a can do approach. Nice people who want to ensure the customer gets great service.

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“warrington store excelant customer service from Andy”

★★★★★

written by on 11/05/2013

Very helpful in sorting out our order, arranging delivery and explaining special promotions to help save extra money.

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Johnwataboy's Comment

Written on: 05/06/2013

Tell me the old old story

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“Kitchen fitted to excellent standard”

★★★★★

written by on 29/03/2013

The sales staff at the Hinckley store gave me all the advice we initially needed and very soon we had planned a kitchen and ordered. When we changed our minds over things they couldnt have been more helpfull. When the contracted fitter Mackenzie interiors came to assess a number of alterations to the original plan were suggested. The kitchen was fitted to schedule and to a very high standard. When a snall bit of trim at the end of a worktop came away Tom was out the next day. Some months down the line and the kitchen is living upto expectations(New Jersey) Only word of caution their delivery although on time might contyain damaged goods or goods nor even delivered. This was spotted by Tom (Mackenzie) when he started the job and was sorted immediately by him.

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“Great Customer Service Team”

★★★★★

written by cherryadams on 15/03/2013

I brought a Shower for Wickes. The shower after a few months had a faulty temperature control. I went down to my local Wickes and instead of saying you must contact the manufacturer, they took my name and number and sent an engineer to fix it. I cannot fault the service and the price and quality of the items are good. I would recommend waiting around August time as they normally do a 50% sale and then another 25% on top. I saved £1600 on my shower at the time.

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Johnwataboy's Response to cherryadams's Review

Written on: 05/06/2013

Hi Cherryadams,

Nice to see your review recorded on this review website., and to see that you received good service from Wickes (at whatever branch ?). However , I do not understand that your shower developed a fault ( faulty shower control) and after just a few months. Further into your review, you say the quality of the items are 'good'., and award Wickes 5 stars.

As for your claim of saying you had a saving £1600 through a mark down of 50% followed by a further 25%, clearly shows the profit they had had been hitherto 'ripping off' customers with selling it at the original price. Still if you are happy to fall for this kind of sale, and believe you had received a bargain, that's fine. I hope it continues to work well for you following the fixing of the faulty part(s).

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“after sales service”

★★★★★

written by on 12/03/2013

I cannot believe how briliant the after sales service is at the Chorley store the lady i spoke to was so helpful and went out of her way to help. I will definately shop there again and will recommend it to friends and family many thanks for your help

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Johnwataboy's Comment

Written on: 05/06/2013

...AND SO YOU SHOULD SUPPORT AND RECOMMEND THEM, AND SPREAD THE GOOD AROUND, IF YOU ARE A MEMBER OF STAFF AT WICKES.

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“excellent elivery service”

★★★★★

written by on 12/03/2013

I oredered everything i needed to revamp my house including rebuilding my garage i placed the order on the thursday at around 4pm and the nice young man at the morecambe store helped me out with calculations for blocks, sand, cement,kitchen units and worktops and many more not only where the staff very helpfull but they said i could get it all delivered the next day as they had everything i needed in stock. This wouldnt be the first time ive had excellent service fro this store

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Johnwataboy's Comment

Written on: 05/06/2013

WHAT.....!? THEY DID ALL THIS FOR YOU, AND THEN LEFT YOU TO BUILD YOUR GARAGE WITHOUT OFFERING FURTHER HELP. I DON'T BELIEVE IT.

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“Beautiful kitchen”

★★★★★

written by Lulu33 on 18/10/2012

From enquiring about a new kitchen to delivery everyone was kind and helpful. The kitchen designer was helpful by giving me ideas I would not have thought of. The Caledonia kitchen is wonderful, finished off to a very high standard. I was amazed how easy the units fit together. The wipe clean doors are so easy to wipe over and are quick release for painting walls etc. There is nothing that I do not like about this kitchen everything is spot on. Thank you so much to Wickes and I will certainly be shopping with you again.

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Johnwataboy's Response to Lulu33's Review

Written on: 05/06/2013

HELLO LUL33,

I DIDN'T KNOW THAT POSH PEOPLE USED A STORE SUCH AS WICKES. YOUR REVIEW SOUNDED VERY MUCH LIKE BERNARD MATTHEWS, ADVERTISING HIS TURKEYS AS BEING - BEAU-TI- FUL.. ANYWAY, GLAD TO HEAR YOU ARE HAPPY WITH YOUR NEW CALEDONIA KITCHEN, A BIT ON THE CHEAP SIDE, BUT I GUESS IT WILL SERVE THE SAME PURPOSE AS OTHER GOOD QUALITY KITCHENS DO., IE., PREPARING AND COOKING BERNARD MATTHEWS BEAU-TI FUL TURKEYS.

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“Excellent Service and Value with Great Products.”

★★★★★

written by 66beech66 on 24/09/2012

Having recently had our new kitchen bought and fitted with the Atlanta Range from wicks of Hereford, I can only state that from choosing what items we needed from everything including all excessories eg. taps etc with the great help from Daren who also designed the kitchen down to every detail, and a first class fitting from Gary and Colin who i must say were very friendly and nothing was to much trouble for them, now we are enjoying the lovely kitchen all down to WICKS many thanks to all. Mr Mrs Beech Hereford

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“The best DIY store certainly in the North !”

★★★★★

written by MsVhappy on 12/09/2012

My experience of WIckes as a company is SO different - I can't believe all the rest of these reviews. My local store has very friendly staff who go out of their way to help. I have made many purchases from WIckes, both big and small, and always have been more than happy with my purchase. The guys who delivered my laminate flooring recently, came as promised and were far more cheerful than most delivery people! Many of my family have gone for a wickes kitchen or bathroom on my recommendation , and they all have had positive experiences - and are very happy with the results. It's Wickes for me, every time!

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“Returns policy”

★★★★★

written by on 02/09/2012

We had to return an item that was faulty to WIckes in Hall Green Biirmingham.The staff were so obliging and apologised for the problem. We bought our kitchen from the same WIckes and we are so pleased with it ,it's still looking brand new four years on. I would recommend them to anyone.

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“Thanks Geoff and Mark from chorley hub”

★★★★★

written by aleskakes on 15/05/2012

A big thank you to wicks for the great low prices and delivery options. After getting a friendly phone call advising me you were on your way the help given was beyond recognition. Geoff and Mark helped gave the best customer service I could ask for friendly and great to chat with. They carried my delivery up 3 flights of stairs and still had a smile on their face at the end of it. Thank you guys.

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Asked by kitchenissues on 14th January 2016 Report this content
Wickes Melbourne kitchen supplied and fitted in 2014, within the past 6 months suddenly various draws and doors are not closing properly, I've been told they may have warped due to temperature change? Anyone else having these problems? What shall I do?

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